Brocade Fabric Manager Administrator's Guide (53-10000196-01-HP, November 2006)

Fabric Manager Administrator’s Guide 26-9
Publication Number: 53-1000196-01-HP
Capturing supportShow and supportSave Output
26
The output files are saved on the FTP server. The wizard displays the name and location of the file. If
you are using the built-in FTP server, the output files are saved in the following directory:
<installdir>\server\server\fmserver\ftproot\technicalsupport
The FTP server must be configured before you can capture the supportShow and supportSave
information. If the FTP server is not configured, the wizard prompts you to configure it.
Fabric Manager can capture supportSave information only for switches running Fabric OS v5.2.0 or
higher. If you try to capture supportSave information for a switch running a firmware version earlier
than Fabric OS v5.2.0, then Fabric Manager captures supportShow information instead.
For additional information about the supportSave and supportShow commands, see the Fabric OS
Command Reference.
To capture the supportShow and supportSave command output
1. Click Tasks > Technical Support Information > Capture SupportSave/SupportShow.
The Capture Technical Support Information wizard launches, as shown in Figure 26-2.
2. Follow the instructions in the wizard to select the switches and capture the supportSave or
supportShow information.
The wizard is self-explanatory, so the individual steps are not described in this document.
Note that it might take up to 30 minutes to capture supportSave information for some switches.
When you select the switches, if you select a single switch from each monitored fabric, then the
operation executes in parallel on each switch. If you select more than one switch from the same
fabric, the operation executes serially on those switches.
Alerts inform you when the capture is complete.
Note
You can also generate fmSupportShow (in Windows) by clicking...
Start Menu > Programs > Fabric Manager > Utilities > Capture FM Support Information.