Fabric OS Troubleshooting and Diagnostics Guide v6.4.0 (53-1001769-01, June 2010)

Fabric OS Troubleshooting and Diagnostics Guide 5

53-1001769-01

Gathering information for your switch support provider

If you are troubleshooting a production system, you must gather data quickly. As soon as a problem

is observed, perform the following tasks. For more information about these commands and their

operands, refer to the Fabric OS Command Reference.

1. Enter the supportSave command to save RASLOG, TRACE, supportShow, core file, FFDC data,

and other support information from the switch, chassis, blades, and logical switches.

2. Gather console output and logs.

NOTE

To execute the supportSave command on the chassis, you will need to log in to the switch on an

account with the admin role that has the chassis role permission.

Setting up your switch for FTP

1. Connect to the switch and log in using an account assigned to the admin role.

2. Type the supportFtp command and respond to the prompts.

Example of supportFTP command

switch:admin> supportftp -s

Host IP Addr[1080::8:800:200C:417A]:

User Name[njoe]: userFoo

Password[********]: <hidden>

Remote Dir[support]:

supportftp: parameters changed

Capturing a supportSave

The supportSave command uses the default switch name to replace the chassis name regardless

if the chassis name has been changed to a non-factory setting. If Virtual Fabrics is enabled, the

supportSave command uses the default switch name for each logical fabric.

1. Connect to the switch and log in using an account assigned to the admin role.

User is unable to change switch settings RBAC settings

Account settings

Chapter 6, “Security Issues”

Virtual Fabric does not form FIDs Chapter 7, “Virtual Fabrics”

Zone configuration mismatch Effective configuration Chapter 9, “Zone Issues”

Zone content mismatch Effective configuration Chapter 9, “Zone Issues”

Zone type mismatch Effective configuration Chapter 9, “Zone Issues”

TABLE 2 Common symptoms (Continued)

Symptom Areas to check Chapter or Document