HP StoreEver LTO Ultrium Full-Height SAS Tape Drives User Guide HP Part Number: EH963-90905 Published: June 2012 Edition: 4
© Copyright 2009–2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Contents 1 Before you start..........................................................................................6 Your HP StoreEver LTO Ultrium tape drive.....................................................................................6 Which operating systems are supported?.....................................................................................6 Power specifications..................................................................................................................
Loading a cartridge................................................................................................................34 Unloading a cartridge.............................................................................................................34 Removing power from the drive.................................................................................................35 7 Use the correct media...............................................................................
Product warranties..................................................................................................................59 Registering your tape drive......................................................................................................59 Subscription service................................................................................................................59 HP websites...................................................................................................
1 Before you start In this chapter: • Your LTO Ultrium tape drive (page 6) • Which operating systems are supported? (page 6) • Power specifications (page 7) • How do I connect the drive to my server? (page 7) • HP Storage SPOCK (page 9) • Using the HP Tape CD-ROM (page 11) • LTFS and HP StoreOpen Standalone (page 11) Your HP StoreEver LTO Ultrium tape drive This guide describes how to install and operate the following HP StoreEver LTO Ultrium tape drives: • HP StoreEver LTO-6 Ultrium 6650 int
Power specifications For a detailed product specification, please refer to the QuickSpecs available from our website (http://www.hp.com). Table 1 Power specifications for LTO Ultrium full-height tape drives Power consumption Power requirements LTO-6 Ultrium 6650 LTO–5 Ultrium 3280 LTO–4 Ultrium 1840 4.5 Watts idle (hibernate) 7.5 Watts idle, 12 Watts idle, 29 Watts typical (writing) 24 Watts typical, 32 Watts typical, 42 Watts maximum 40 Watts maximum 52 Watts maximum +5V @ 3.
Figure 2 SAS with power cable supplied with LTO–6 Ultrium 6650 and LTO-5 Ultrium 3280 internal tape drives 1. Mini-SAS connector to server (remove cover) 2. Unused second branch on supplied cable 3. Mini-SAS connector on second branch (unused, do not remove cover) 4. SAS connector to tape drive 5. Power cable and connector to server's power supply Figure 3 SAS without power cable supplied with LTO–4 Ultrium 1840 internal tape drives 1. Mini-SAS connector to server (remove cover) 2.
Figure 4 SAS cable supplied with external tape drives For detailed instructions on connecting the external SAS tape drive, see Installing an external LTO Ultrium tape drive (page 29). Rackmount drives Specific installation instructions for rackmount drives are not included in this guide. Refer to http:// www.hp.com/go/rackmount for the most up-to-date information. HP Storage SPOCK The QuickSpecs on http://www.hp.com are a good source of information for compatibility and cabling details for your protect.
Tips on accessing hardware compatibility and cabling information • Locate the Explore Go Connect Tape Hardware interoperability link to access tape device, server, operating system, HBA, media support and rackmount details. • Use the look here link within the brackets to access cabling information. The link to cabling information takes you to a PDF document, HP Controllers and Adapters Cabling Matrices.
Figure 7 Example Tape Software compatibility page Using the HP Tape CD-ROM The HP Tape CD-ROM is a central source of information about your tape drive with utilities for getting the best performance from your tape drive. Use the HP Tape CD-ROM to check installation, as described in this guide, and to verify and troubleshoot performance after installation.
2 Drivers and backup software In this chapter: • Install drivers (page 12) • HP diagnostic, management and support tools (page 12) • Upgrade backup software (page 13) • Enable encryption (page 13) Install drivers NOTE: The HP Tape driver is suitable for use in most applications, but refer also to the documentation of your software application to ensure you are using the recommended driver.
that you pre-install L&TT to monitor your tape drive and be ready to run diagnostics should you need to contact HP support. It is available free at www.hp.com/support/tapetools. • HP Tape Smart Components provide easy to use driver and firmware updates. ◦ HP Storage Tape Drivers (Windows) ◦ HP Storage Tape Firmware (Windows) ◦ HP Storage Tape Firmware (Linux) These are available at http://h18000.www1.hp.com/products/storageworks/ tapecompatibility.html as free downloads.
3 Installing an internal LTO Ultrium tape drive In this chapter: • Before you start (page 14) • Mounting requirements (page 15) • Remove server cover (page 15) • Attach mounting hardware - some servers (page 16) • Install drive (page 18) • Connect SAS and power cables (page 18) • Secure the drive (page 26) • Reboot the server (page 27) NOTE: If you are installing an external LTO Ultrium tape drive, please refer to Installing an external LTO Ultrium tape drive (page 29).
Figure 8 Decision tree for connecting an internal tape drive to an internal SAS port Mounting requirements You need one industry-standard, 5¼-inch, full-height bay in which to install the HP LTO Ultrium tape drive. For many servers, no mounting tray or rails are required. Devices simply slide into the server's chassis and are fixed with screws. Other servers have built-in trays or rails. Rail kits for a number of industry-standard servers may be available. For more details refer to: http://www.hp.
1. 2. 3. Assemble the necessary tools and materials: • Phillips screwdriver • Flat-bladed screwdriver (if your server uses slotted screws) • Torx screwdriver (if your server uses torx screws) • Your server manuals (for reference during installation) Perform a normal system shutdown and turn off the server and any connected peripherals. Ensure that the server is disconnected from the mains power supply. Remove the cover and front panel from the server, as detailed in your server's documentation.
Figure 9 Attaching mounting rails CAUTION: Ensure you use the 4mm M3 screws provided. The rails may be attached to the filler panel by screws of a different thread/size type and these should not be used. If the screws are too long, they may penetrate the mechanism and void the warranty. Mounting screws Other HP ProLiant server models, such as ML350 and ML370, only require the use of special locating screws with no mounting rail. Use a T8 Torx screwdriver to attach the appropriate screws.
Other servers Attach the appropriate mounting hardware. Refer to the manufacturer's documentation for instructions. • If you are installing on a server that requires a tray, place the tape drive in the tray. • Some servers have snap-on mounting rails attached to the filler panel. These can be removed and attached to the tape drive with screws.
Supplied SAS cable Power is supplied from the SAS connector on the SAS cable supplied with HP LTO–6 Ultrium 6650 and LTO-5 Ultrium 3280 tape drives. Figure 12 SAS with power cable supplied with LTO–6 Ultrium 6650 and LTO-5 Ultrium 3280 internal tape drives 1. Mini-SAS connector to server (remove cover) 2. Unused second branch on supplied cable 3. Mini-SAS connector on second branch (unused, do not remove cover) 4. SAS connector to tape drive 5.
Option 1: Connect to a new HBA (all servers) The following instructions are valid ONLY IF you have purchased and installed an additional HBA. See (page 15) and always refer to http://h20272.www2.hp.com/ BEFORE installing your tape drive. IMPORTANT: A SAS cable for connection to a dedicated HBA is supplied with the tape drive. This is a split cable, but the second branch is not required. Do NOT remove the plastic cover on the spare connector. 1. 2. If necessary, install a new HBA.
Figure 15 Connecting cables to the LTO–6 Ultrium 6650 and LTO-5 Ultrium 3280 tape drive 1. Power connector 2. SAS connector to tape drive All other LTO Ultrium tape drives: Connect a spare power cord from the server's internal power supply to the power connector on the tape drive. Figure 16 Connecting cables to all other LTO Ultrium tape drives 1. SAS connector 2. Power connector CAUTION: Never use a cable where power is supplied through the SAS connector because this may damage the drive.
Option 2: Connect cable to spare port on host SAS controller The following instructions apply to some HP servers. They are valid ONLY IF the host SAS controller on your server is supported and has a spare SAS connector. See the decision chart (page 15) and always refer to http://www.hp.com/storage/spock BEFORE installing your tape drive. IMPORTANT: This installation uses the SAS cable supplied with the tape drive to connect to an internal port on the host SAS controller.
Figure 18 Connecting cables to the LTO–6 Ultrium 6650 and LTO-5 Ultrium 3280 tape drive 1. Power connector 2. SAS connector to tape drive All other LTO Ultrium tape drives: Connect a spare power cord from the server's internal power supply to the power connector on the tape drive. Figure 19 Connecting cables to all other LTO Ultrium tape drives 1. SAS connector 2. Power connector CAUTION: Never use a cable where power is supplied through the SAS connector because this may damage the drive.
This installation uses the HP SAS split cable to replace one of the existing SAS cables from the host SAS controller to the server's SAS hard disk drive bays. The SAS data cable has four data paths; this configuration diverts the wiring from one of the hard disk drive bays to the tape drive. You should be aware that you may lose the use of a hard disk drive bay with this cabling solution. CAUTION: 1. 2. Do NOT use this option with RAID configurations.
Figure 21 Cable routing with replacement SAS cable 5. 1. Connect replacement SAS cable to host SAS HBA 3. Connect replacement SAS cable to disk bay 2. SAS connector to tape drive 4. Replacement SAS cable 5. Power connector to server (LTO–6 Ultrium 6650 and LTO-5 Ultrium 3280 only) Attach the SAS cable to the SAS connector on the tape drive.
Figure 23 Connecting cables to all other LTO Ultrium tape drives 1. Power connector 2. SAS connector to tape drive CAUTION: Never use a cable where power is supplied through the SAS connector because this may damage the drive. Always use a spare power cord from the server's internal power supply. This caution does not apply to LTO–6 Ultrium 6650 and LTO–5 Ultrium 3280 tape drives. 6.
1. Push the server latch down to lock the tape drive into position, as shown in the following figure. Figure 24 Securing drive, mounting hardware used 1. Plastic rail 2. Server latch 2. Ensure blanking plates are in place over empty bays and replace the cover on the server. No mounting hardware used 1. Use the 4mm M3 screws provided with the tape drive.
Watch the boot screen carefully after installation. If there are any error or unexpected messages go back and check the SAS cabling carefully. • Have you installed the SAS cable correctly? • Have you reconnected all devices securely? If this does not resolve the problem, refer to Troubleshooting (page 48) for further guidelines.
4 Installing an external LTO Ultrium tape drive This chapter describes how to connect your tape drive to an external port on the host controller or new HBA. A suitable cable is supplied with your tape drive for connecting to an external mini-SAS port. In this chapter: • Before you start (page 29) • Connecting the tape drive to an external SAS port (page 29) If you are installing an internal LTO Ultrium tape drive, please refer to Installing an internal LTO Ultrium tape drive (page 14).
Figure 27 Connecting the SAS cable to the server 1. SAS connector on server 3. Connect the SAS and power cords to the tape drive and plug the other end of the power cord into the power outlet. Figure 28 Connecting the cables to the tape drive 1. SAS connector 3. Power on/off switch 2. Power connector Reboot the server Switch on the tape drive and power up the server. The power on/off switch is on the front panel.
Watch the boot screen carefully after installation. If there are any error or unexpected messages go back and check the SAS cabling carefully. If this does not resolve the problem, refer to Troubleshooting (page 48) for further guidelines.
5 Verify installation Once you have installed the drive hardware, check that drivers have been installed correctly and you have the correct version of backup software, and verify that the tape drive is functioning properly before you store your valuable data. 1. Switch on the drive and the server. 2. The tape drive will run its hardware self-test, which takes about 5 seconds. If self-test passes, the green Ready LED flashes and then shows steady green.
6 Operating your tape drive In this chapter: • Your HP LTO tape drive (page 33) • Loading a cartridge (page 34) • Unloading a cartridge (page 34) • Removing power from the drive (page 35) Your HP LTO tape drive See also Understanding LED sequences (page 49). HP LTO–6 and LTO–5 Ultrium tape drives Figure 29 Front view of LTO–6 and LTO-5 external tape drive 1. On/Off switch (external drives only) 5. Drive LED 2. Eject button 6. Tape LED 3. Emergency reset button 7. Clean LED 4. Ready LED 8.
Figure 30 Front view of earlier LTO Ultrium external tape drives 1. On/Off switch (external drives only) 5. Drive LED 2. Eject button 6. Tape LED 3. Emergency reset button 7. Clean LED 4. Ready LED Loading a cartridge 1. Insert the cartridge into the slot in the front of the drive with the arrow uppermost and facing the drive door(2). Figure 31 Inserting a cartridge 1. Label area 2. Arrow indicates leading direction 3. Ready light 2. 3.
1. Press the Eject button on the front panel. Figure 32 Ejecting a cartridge 1. Eject button 2. The drive will complete its current task, rewind the tape to the beginning, and eject the cartridge. The rewind process may take up to 10 minutes. The Ready light will flash to indicate that the unload is still in progress. Removing power from the drive To ensure reliable operation, do not remove power from the drive during read, write, fast-search, load and unload activities.
7 Use the correct media For best performance we recommend HP branded media. Order online at:http://www.hp.com/ go/storagemedia.
Table 2 Data cartridge compatibility (continued) HP LTO tape drive model Ultrium 200 GB* data cartridge Ultrium 400 GB* data cartridge Ultrium 800 GB* Ultrium 1.6 TB* Ultrium 3 TB* data cartridge data cartridge data cartridge LTO–5 Ultrium 3280 not supported not supported read only read/write and write once/read many LTO–4 Ultrium 1840 not supported read only read/write and read/write write once/read (C7974A) and many write once/read many (C7974W) Ultrium 6.
Encryption is the process of changing data into a form that cannot be read until it is deciphered, protecting the data from unauthorized access and use. HP LTO-6, LTO-5 and LTO-4 tape drives use the strongest version of the industry-standard AES encrypting algorithm to protect your data. To make use of this feature you need: • A backup application that supports hardware encryption • HP LTO–6 Ultrium 6.25 TB media (C7976A or C7976W), HP LTO–5 Ultrium 3 TB media (C7975A or C7975W) or HP LTO–4 Ultrium 1.
Does the tape drive encrypt media in an earlier Ultrium format? Encryption is supported only on HP LTO–6 Ultrium 6.25 TB media (C7976A or C7976W), HP LTO–5 Ultrium 3 TB media (C7975A or C7975W) and HP LTO–4 Ultrium 1.6 TB media (C7974A or C7974W). Encrypted HP LTO Ultrium 6.25 TB, 3 TB and 1.6 TB tapes can be read on any compatible Ultrium tape drive that supports hardware encryption. • HP LTO-6 Ultrium tape drives can read and write encrypted HP LTO–6 Ultrium 6.
Figure 33 Write protecting a cartridge 1. Write-protect tab (padlock indicates cartridge is protected) CAUTION: Write-protection will not protect your cartridges against magnets. Write-protection will not prevent a cartridge being erased by bulk-erasure or degaussing. Do not bulk erase Ultrium format cartridges. This will destroy pre-recorded servo information and make the cartridge unusable. Cleaning the tape drive HP LTO Ultrium tape drives do not require regular cleaning.
• Do not drop cartridges or handle them roughly. • Stick labels onto the label area only. • Do not bulk erase (or degauss) Ultrium format cartridges because this will render them unusable.
8 Using HP OBDR In this chapter: • OBDR compatibility (page 42) • What does HP OBDR do? (page 42) • Remote disaster recovery (ProLiant servers only) (page 42) • Testing for compatibility (page 43) • Running HP OBDR (page 43) OBDR compatibility HP One-Button Disaster Recovery is a standard feature on all HP LTO Ultrium tape drives. However, it can only be used with specific configurations and will only recover the server to which the tape drive is directly connected.
Refer to the HP OBDR web site at http://www.hp.com/go/obdr for more information about using this feature and compatibility. Testing for compatibility We recommend that you perform a full backup and test disaster recovery as soon as possible after installation—if possible, onto a blank hard disk. If you do not have a blank hard disk and do not want to overwrite your system, you can safely cancel the disaster recovery process at step 3 in the following procedure.
invokes OBDR to restore your system. For more information and specific instructions please refer to our World Wide Web site at http://www.hp.com/go/obdr. 3. 4. 5. Follow the on-screen instructions to set up the operating system. Normally, you can accept the default response to all the prompts, for example just press . The LEDs will flash in OBDR mode (flashing-steady on-flashing) while the tape drive restores your operating system to a state where it can run a normal data restore.
9 Diagnostic Tools and Performance In this chapter: • HP Library & Tape Tools (page 45) • HP SMART components (page 46) • Performance Assessment Tools (page 46) HP Library & Tape Tools with integrated TapeAssure monitoring HP LTO Library & Tape Tools is the recommended diagnostic and support tool for your HP tape storage product. It is available from a link on the CD shipped with your product or as a free download from the HP web site (link below) and is supported on all major operating systems.
• TapeAssure health monitoring (Windows only from 5.0 onwards): look out for any concerns from your backups using the red/yellow/green indicators on the screen. The yellow indicator is used when there is still margin available so often gives you a chance to react before backups start failing. • TapeAssure performance and utilisation information (Windows only from 5.
Can your system deliver the required performance? NOTE: 2:1. The compression ratio for LTO-6 is 2.5:1. For all earlier models the compression ratio is • The HP LTO–6 Ultrium 6650 tape drive can write uncompressed data at up to 160 MB/sec (576 GB/hour). • The HP LTO–5 Ultrium 3280 tape drive can write uncompressed data at up to 140 MB/sec (504 GB/hour). • The HP LTO–4 Ultrium 1840 tape drive can write uncompressed data at up to 120 MB/sec (432 GB/hour).
10 Troubleshooting In this chapter: • General Procedure (page 48) • Understanding LED sequences (page 49) • Problems with cartridges (page 53) NOTE: Many users can use HP Library & Tape Tools and TapeAssure to help them diagnose problems, see Diagnostic Tools and Performance (page 45). We also recommend the detailed troubleshooting guide at http://www.hp.com/go/support for comprehensive troubleshooting information.
3. 4. 5. 6. 7. 8. 9. Use the correct media type: • HP LTO-6 Ultrium 6.25 TB RW and LTO-6 Ultrium 6.25 TB WORM cartridges for use with LTO–6 tape drives. • HP LTO-5 Ultrium 3 TB RW and HP LTO-5 Ultrium 3 TB WORM tape cartridges for use with LTO–5 tape drives. • HP LTO-4 Ultrium 1.6 TB RW* and Ultrium 1.6 TB WORM tape cartridges for use with LTO–4 tape drives.
encryption status. This is described separately in Encryption LED (page 52). The meaning of different patterns of LEDs, without encryption enabled, is as follows: Table 4 Clean, Tape, Drive and Ready LED sequences LED Sequence Cause Action required Drive may not have power, may be faulty or may have been power cycled or reset during a firmware upgrade. Make sure the drive is switched on.The power on/off switch on an external drive incorporates a green LED.
Table 4 Clean, Tape, Drive and Ready LED sequences (continued) LED Sequence Cause Action required The drive is downloading firmware. None. Firmware is being reprogrammed. None. The drive requires cleaning. Load the Ultrium cleaning cartridge. See Cleaning cartridges (page 36) for supported cartridges and instructions. Do not reset or power cycle the drive. Ready FLASHES fast. Do not reset or power cycle the drive. Ready is OFF, others are ON.
Table 4 Clean, Tape, Drive and Ready LED sequences (continued) LED Sequence Cause Action required The tape cartridge memory (CM) Write-protect the cartridge by sliding the switch may be faulty. on the tape cartridge, see Write protecting cartridges (page 39). The tape can be loaded and the data read. Once the data is recovered, the cartridge must be discarded. The tape is ejected immediately and Tape FLASHES, or Drive FLASHES on unloading tape. The drive mechanism has detected an error.
Table 5 Encryption LED, LTO–6 Ultrium 6650 and LTO-5 Ultrium 3280 tape drives (continued) On (solid blue) The drive is idle but the encryption key is loaded. The drive is ready to read/write encrypted data. On (solid blue) with Ready flashing green The drive is reading/writing encrypted data. Alternate flashing, blue and amber There is an encryption related error. This is cleared after unload executes or successful encryption/decryption resumes. See also Encryption troubleshooting (page 55).
4. Run the HP Library and Tape Tools (L&TT) Stuck Tape test. Run L&TT (http://www.hp.com/go/tapetools) on a host connected to the product, select the drive, select the tests and run the Stuck Tape test. • This test can overcome many non-physical causes of a stuck tape. • Follow the instructions in L&TT. It may take several minutes and may not appear to be doing anything. Allow the test to complete on its own. • Check the results when the test is complete for additional information and suggestions.
NOTE: This form of reset will clear the internal buffers and, therefore, lose any data in them. If the drive was writing at the time, data may be lost and the cartridge will not have an EOD, which means that subsequent restores are likely to fail. Discard the cartridge. The drive will not accept the cartridge (or ejects it immediately) The cartridge may have been damaged, for example dropped, or the drive may have a fault.
• Ensure that the correct key or pass phrase has been entered. • Ensure that your HBA supports the encryption commands. It may be necessary to update the firmware. Consult http://www.hp.com/storage/spock for more information.
11 Replacing a tape drive If your tape drive proves to be faulty and cannot be repaired and it is still covered by the original warranty, it will be replaced. HP will provide a replacement tape drive free of charge. Based on availability and where geography permits, the replacement tape drive will be shipped for next business day delivery. Same day or four-hour delivery may be offered at an additional charge where geography permits.
About this guide This guide provides information about: • Installing the HP LTO Ultrium SAS full-height tape drive • Using the HP LTO Ultrium SAS full-height tape drive • Troubleshooting the HP LTO Ultrium SAS full-height tape drive Intended audience This guide is intended for users who install, operate and maintain the HP LTO Ultrium full-height tape drive.
IMPORTANT: NOTE: Provides clarifying information or specific instructions. Provides additional information. HP technical support For worldwide technical support information, see the HP support website: http://www.hp.
Index A D audience, 58 data cartridges, 36 diagnostic tools L&TT, 45 performance assessment, 46 disaster recovery see OBDR document conventions, 58 related documentation, 58 documentation HP website, 58 drive operating, 33, 34 drivers backup software, 12 IA64, 12 installing, 12 UNIX, 12 windows, 12 B backup software drivers, 12 encryption, 13 supported, 13 backup software problems, 49 buttons Unload, 35 C cables, 7 cabling options connect external drive to external SAS port, 29 connect to new HBA, 20 c
installing internal attach mounting hardware, 16 install drive, 18 prepare mounting bay, 16 reboot server, 27 secure drive, 26 internal drive cabling to new HBA, 20 cabling to spare SAS port, 22 installing, 14 mounting requirements, 15 replace cabling to SAS port, 23 J jammed cartridge, 53 L L&TT, 45 LEDs, 49 at power on, 32 encryption, 52 loading cartridges, 34 LTO tape drives models supported, 6 M media see cartridges models supported, 6 mounting bay, 15 mounting requirements, 15 mounting screws warran
