StoreEver LTO SAS full height tape drives user guide

Table 5 Encryption LED, LTO–6 Ultrium 6650 and LTO-5 Ultrium 3280 tape drives (continued)
The drive is idle but the encryption key is loaded. The drive is ready to
read/write encrypted data.
On (solid blue)
The drive is reading/writing encrypted data.On (solid blue) with Ready flashing
green
There is an encryption related error. This is cleared after unload executes or
successful encryption/decryption resumes. See also Encryption
troubleshooting (page 55).
Alternate flashing, blue and amber
NOTE: The Encryption LED only functions if you are using backup software that supports hardware
encryption and this feature is enabled in the backup application. See http://www.hp.com/storage/
spock for backup application compatibility.
Problems with cartridges
If you experience any problems using HP branded cartridges, check:
• The cartridge case is intact and that it contains no splits, cracks or damage.
• The cartridge has been stored at the correct temperature and humidity. This prevents
condensation. See the insert included with the tape cartridge for storage conditions.
• The write-protect switch is fully operational. It should move from side to side with a positive
click.
• The World Wide Web site for more detailed troubleshooting information: http://www.hp.com/
support.
The cartridge is jammed
If the cartridge is jammed or the backup application is unable to eject it, you can force eject the
cartridge. Once the cartridge is successfully ejected, it is good practice to run Library & Tape Tools
to diagnose the problem and to upgrade the firmware. If the failure occurs regularly, contact
customer service at http://www.hp.com/support.
1. Attempt a drive unload/eject operation from the backup software.
Many backup applications will issue a Prevent Media Removal (PMR) command to the drive
robot in an attempt to prevent human interference during a backup job. If this occurs, the
software that issued the PMR must be used to load and unload tapes.
2. Shut down backup software and, if in a Windows environment, stop removable storage
services.
3. Press the Eject button on the front of the tape drive.
Sometimes it is necessary to use the Eject button instead of software to unload a tape because
software can lose communication with the product or a rogue application can prevent the
software from unloading the tape.
IMPORTANT: This can take several minutes in many cases. Ensure that drive activity has
stopped before continuing on (waiting 10 minutes is a good rule of thumb). It is important that
you allow sufficient time for the drive to complete rewinding the cartridge. If you interrupt it,
you may damage the media or the tape drive.
Problems with cartridges 53