hp StorageWorks Ultrium tape drive internal model Ultrium 230i, 460i, 960i getting started guide
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ult960_master_internal.fm Page 2 Tuesday, September 21, 2004 4:13 PM Copyright © 2000-2004 by Hewlett-Packard Limited. July 2004 Part Number: Q1538-90905 Hewlett-Packard Company makes no warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
ult960_master_internal.fm Page 3 Tuesday, September 21, 2004 4:13 PM Before you start HP StorageWorks Ultrium tape drives are designed to operate on a low voltage differential SCSI bus (LVDS). This guide describes how to install: • HP StorageWorks Ultrium 960 tape drives, high-performance Ultra 320 SCSI devices with a maximum burst transfer speed of 320 MB/second. • HP StorageWorks Ultrium 460 tape drives, high-performance Ultra 160 SCSI devices with a maximum burst transfer speed of 160 MB/second.
ult960_master_internal.fm Page 4 Tuesday, September 21, 2004 4:13 PM What are the mounting requirements for the tape drive? Mounting bay You need one industry-standard, 5¼-inch, full-height bay in which to install the HP StorageWorks Ultrium tape drive. Power requirements are: Voltage Typical Current Maximum Current Ultrium 460 Ultrium 230 5V 3.2 A 5.2 A 6.3 A 12 V 0.7 A 0.7 A 2.75 A Mounting hardware For many servers, no mounting tray or rails are required.
ult960_master_internal.fm Page 5 Tuesday, September 21, 2004 4:13 PM Backup software and drivers Backup software For optimum performance it is important to use a backup application that is appropriate for your system’s configuration. In a direct attach configuration, where the tape drive is attached to a standalone server, you can use backup software that is designed for a single-server environment. In network configurations you will need backup software that supports enterprise environments.
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ult960_master_internal.fm Page 7 Tuesday, September 21, 2004 4:13 PM Using the CD-ROM The HP StorageWorks Tape CD-ROM is a central source of information about your tape drive with utilities for getting the best performance from your tape drive. Use the HP StorageWorks Tape CD-ROM to check installation, as described in this guide, and to verify and troubleshoot performance after installation.
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ult960_master_internal.fm Page 9 Tuesday, September 21, 2004 4:13 PM Step 1: Check the SCSI connection Use the following questions to help you check your SCSI connection. Most users can use HP Library & Tape Tools to check the SCSI bus, see page 33. If you answer ‘Yes’ to all these questions, you are ready to install your tape drive. If you answer ‘No’, you will probably need to purchase and install additional items. For product details, go to www.hp.com/go/connect.
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ult960_master_internal.fm Page 11 Tuesday, September 21, 2004 4:13 PM Step 2: Check the drive’s SCSI ID Your HP StorageWorks Ultrium drive is shipped with a default SCSI ID of 3, but it can be assigned any unused ID between 0 and 15. Do not use SCSI ID 7, which is reserved for the SCSI controller, or SCSI ID 0, which is typically assigned to the boot disk. 1 Determine whether you need to change the SCSI ID from the default of 3.
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ult960_master_internal.fm Page 13 Tuesday, September 21, 2004 4:13 PM Step 3: Prepare the mounting bay Warning To avoid personal injury or damage to the server or tape drive, ensure that the server is disconnected from the mains power supply while you install the drive. Caution Static electricity can damage electronic components. Always wear an antistatic wriststrap if one is available. If not, after you have disconnected power from the server and removed the cover, touch a bare metal part of the chassis.
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ult960_master_internal.fm Page 15 Tuesday, September 21, 2004 4:13 PM Step 4: Attach mounting hardware If your server requires special rails or other hardware to install the tape drive, mount them on the tape drive in this step. If your server does not require special mounting hardware, proceed to “Step 5: Install the drive” on page 17 now. For example, HP AlphaServers do not require special mounting hardware. HP ProLiant servers Different models of server require different mounting methods.
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ult960_master_internal.fm Page 17 Tuesday, September 21, 2004 4:13 PM Step 5: Install the drive 1 Slide the tape drive into the open bay, aligning the tray or rails with the slots in the bay, as shown in Figure 6. If your server does not use mounting hardware, check that the holes in the chassis are aligned with the holes in the side of the tape drive. Do not secure the drive with screws at this point because you may have to move the drive to get the cables into place.
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ult960_master_internal.fm Page 19 Tuesday, September 21, 2004 4:13 PM Step 6: Attach power and SCSI cables 1 Attach a spare power cable from the server's internal power supply to the power connector, as shown in Figure 7, item 1. 2 Attach a spare connector on the server or HBA’s SCSI ribbon cable to the SCSI connector of the drive, as shown in Figure 7, item 2.
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ult960_master_internal.fm Page 21 Tuesday, September 21, 2004 4:13 PM Step 7: Secure the drive Note The server latches and side views of your server model may not be exactly the same as shown in the illustrations. Please refer also to you server documentation. Mounting hardware used (HP ProLiant) Ensure that you use the correct mounting rails or locating screws, as described in “Step 4: Attach mounting hardware” on page 15. The server also incorporates a locking mechanism to hold the tape drive in place.
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ult960_master_internal.fm Page 23 Tuesday, September 21, 2004 4:13 PM Step 8: Verify installation Check operation 1 Switch on the server. The tape drive will run its hardware self-test, which takes about 5 seconds. If self-test passes, the green Ready LED flashes and then shows steady green. If the test fails, the Drive Error and Tape Error LEDs flash, while the Ready and Clean (or Use Cleaning Cartridge) LEDs are off. This continues until the drive is reset.
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ult960_master_internal.fm Page 25 Tuesday, September 21, 2004 4:13 PM Your HP StorageWorks Ultrium tape drive Your Ultrium tape drive has four LEDs (light emitting diodes) on the front panel, which indicate drive status. These LEDs provide useful troubleshooting information, see also “Understanding the LEDs” on page 42. See page 23 for more information about using the eject button in normal operation and page 46 for details about force eject and emergency reset.
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ult960_master_internal.fm Page 27 Tuesday, September 21, 2004 4:13 PM Use the correct media For best performance we recommend HP branded media. Order online at: www.hp.com/go/storagemedia/ultrium. Data cartridges HP StorageWorks Ultrium tape drives use Ultrium tape cartridges. These are single-reel cartridges that match your drive's format and are optimized for high capacity, throughput and reliability.
ult960_master_internal.fm Page 28 Tuesday, September 21, 2004 4:13 PM Write-protecting cartridges If you want to protect the data on a cartridge from being altered or overwritten, you can writeprotect the cartridge. Always remove the cartridge from the tape drive before you change the write protection. • To write-protect a cartridge, slide the red tab by the label area on the rear face of the cartridge to close the hole. Note the padlock on the tab that indicates that the cartridge is protected.
ult960_master_internal.fm Page 29 Tuesday, September 21, 2004 4:13 PM Register your tape drive Once you have installed and tested your HP StorageWorks Ultrium tape drive, please take a few minutes to register your product. You can register via the web at www.register.hp.com. To ensure your registration is complete, there are a number of questions on the electronic form that are mandatory. Other questions are optional. However, the more you feel able to complete, the better we can meet your needs.
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ult960_master_internal.fm Page 31 Tuesday, September 21, 2004 4:13 PM Using HP OBDR Compatibility HP One-Button Disaster Recovery is a standard feature on all HP StorageWorks Ultrium tape drives. However, it can only be used with specific configurations and, although it can be used in a network environment, will only recover the server to which the tape drive is directly connected.
ult960_master_internal.fm Page 32 Tuesday, September 21, 2004 4:13 PM Refer to the HP OBDR web site at www.hp.com/go/obdr for more information about using this feature and compatibility. Testing for compatibility We recommend that you perform a full disaster recovery immediately after installation—if possible, onto a blank hard disk. If you do not have a blank hard disk and do not want to overwrite your system, you can safely cancel the disaster recovery process at step 3 in the following procedure.
ult960_master_internal.fm Page 33 Tuesday, September 21, 2004 4:13 PM Diagnostic tools HP Library & Tape Tools HP StorageWorks Library & Tape Tools is the recommended diagnostic and support tool for your HP tape storage product. It is available on the CD shipped with your product or as a free download from the HP web site. It is supported on nearly all major operating systems. See www.hp.com/support/tapetools for compatibility information, updates and the latest version of the tool.
ult960_master_internal.fm Page 34 Tuesday, September 21, 2004 4:13 PM to be connected to the internet for this. • Run tests: allows you to run proactive tests on your drive, such as the drive assessment test, which will verify the functionality of your drive in around 20 minutes. HP recommends running this test before calling HP Support. You will need to provide a ‘trusted’ cartridge that can be written to during this test.
ult960_master_internal.fm Page 35 Tuesday, September 21, 2004 4:13 PM Optimizing performance We strongly recommend that you check the information on our web site at www.hp.com/ support/pat. This contains detailed support information that will enable you to identify bottlenecks and take full advantage of the performance capabilities of the Ultrium family of tape drives. Various factors can affect data throughput, particularly in a network environment or if the drive is not on a dedicated SCSI bus.
ult960_master_internal.fm Page 36 Tuesday, September 21, 2004 4:13 PM to keep the tape drive working at optimum performance. • Tape media type The data cartridge should match the specification of the tape drive. A lower specification will have a lower transfer speed (see “Data cartridges” on page 27). Use Ultrium 800 GB or Ultrium 800 GB WORM cartridges with Ultrium 960 tape drives, Ultrium 400 GB cartridges with Ultrium 460 tape drives and Ultrium 200 GB cartridges with Ultrium 230 tape drives.
ult960_master_internal.fm Page 37 Tuesday, September 21, 2004 4:13 PM Troubleshooting The first step in problem-solving is establishing whether the problem lies with the cartridge, the drive, the host server and its connections, or with the way the system is being operated. Most modern SCSI host bus adapters locate and display attached devices when the system is booting up. On Windows systems, if you swap or connect a product when your system is running, you will need to reboot the system.
ult960_master_internal.fm Page 38 Tuesday, September 21, 2004 4:13 PM Problems encountered during installation Unpacking Description Further information Some parts appear to be missing or damaged. Contact your vendor if any parts need replacing. The screws or mounting hardware are not suitable for the server Description Further information Additional parts may be required for fitting The HP StorageWorks Ultrium internal tape drive will the tape drive into the server.
ult960_master_internal.fm Page 39 Tuesday, September 21, 2004 4:13 PM Is the correct SCSI host bus adapter installed? Description Further information The server already has a SCSI host bus adapter but it is difficult to determine what type it is. If your server is in its original configuration (no SCSI adapters have been added or removed) then use www.hp.com/go/connect to check the compatibility of your system.
ult960_master_internal.fm Page 40 Tuesday, September 21, 2004 4:13 PM Testing after installation Remember that the system recognizes devices during boot-up. If you swap or connect a product when your system is running, you will need to reboot the system. Rebooting the system will reset devices and will often resolve problems. It is good practice to reboot every time you add a driver or install firmware. Caution Never power off the drive while a cartridge is still loaded or during a firmware upgrade.
ult960_master_internal.fm Page 41 Tuesday, September 21, 2004 4:13 PM The application does not recognize the tape drive Possible reason Recommended action The application does not support the tape Use HP Library & Tape Tools to check that the drive. drive is installed properly. Refer to our World Wide Web site (www.hp.com/go/connect) for details of software applications that support the HP StorageWorks Ultrium tape drive. Load any service packs as necessary.
ult960_master_internal.fm Page 42 Tuesday, September 21, 2004 4:13 PM Understanding the LEDs LEDs during self-test Ultrium 960 and 460 Ultrium 230 Your Ultrium tape drive has four LEDs (light emitting diodes) on the front panel, which indicate drive status, and two LEDs on the rear panel. These LEDs provide useful troubleshooting information. The tape drive performs a power on self-test whenever power is applied or the drive is reset. The test takes about 5 seconds.
ult960_master_internal.fm Page 43 Tuesday, September 21, 2004 4:13 PM Using the LEDs for troubleshooting If you cannot resolve a problem, contact customer service at www.hp.com/support. Use the following table to interpret the front panel LED sequences and the appropriate action to take, if any. LED Sequence Cause Action required All LEDs OFF. Make sure the drive is switched on. The power on/off switch incorporates a green LED.
ult960_master_internal.fm Page 44 Tuesday, September 21, 2004 4:13 PM LED Sequence Cause Action required Ready is FLASHING fast. None. The drive is Do not reset or power cycle the drive. downloading firmware. Ready is OFF, others are ON. Firmware is being reprogrammed. Clean is FLASHING. The drive requires cleaning. Ready is FLASHING and Clean is ON. None. Do not reset or power cycle the drive. Load the Ultrium cleaning cartridge. See page 28 for supported cartridges and instructions.
ult960_master_internal.fm Page 45 Tuesday, September 21, 2004 4:13 PM LED Sequence Cause Action required Drive Error, Tape Error and Insert a cartridge to clear the LED sequence. If the Ready FLASHING. condition persists, call for service. There is a firmware download problem. then Drive Error and Ready ON Power cycle or reset the drive. with Tape Error and Clean Upgrade the firmware. If the condition persists, call OFF. Sequence alternates for service. repeatedly. The drive has a firmware error.
ult960_master_internal.fm Page 46 Tuesday, September 21, 2004 4:13 PM Problems with cartridges If you experience any problems using HP branded cartridges, check: • You are using the correct cartridge for your tape drive, see “Use the correct media” on page 27. • The cartridge case is intact and that it contains no splits, cracks or damage. • The cartridge has been stored at the correct temperature and humidity. • The write-protect switch is fully operational.
ult960_master_internal.fm Page 47 Tuesday, September 21, 2004 4:13 PM rewind time). It is important that you allow sufficient time for the drive to complete this process. If you interrupt it, you may damage the media or the tape drive. 3 If the cartridge is still jammed, press the emergency reset button as shown on page 25. (Use the tip of a paperclip to press the button.) 4 Wait for the drive to reset and get back to the loaded position. The Ready light stops flashing.
ult960_master_internal.fm Page 48 Tuesday, September 21, 2004 4:13 PM Other sources of information You will also find troubleshooting information and contact details on the HP StorageWorks Tape CD-ROM and the HP web site. In particular: • The online User’s Guide on the HP StorageWorks Tape CD-ROM contains troubleshooting information. • The HP support web site contains a link to www.hp.
ult960_master_internal.fm Page 49 Tuesday, September 21, 2004 4:13 PM Replacing your tape drive If your tape drive proves to be faulty and cannot be repaired and it is still covered by the original warranty, it will be replaced. To disconnect your drive 1 Unpack your replacement drive, and retain the packaging. 2 Switch off your server to power off the tape drive and any other devices that are on the same SCSI bus. 3 Remove the cover from the server, see page 23.
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http://www.hp.com/go/storagemedia http://www.hp.
