HP X5000 G2 Network Storage System Administrator Guide

Figure 22 Firmware
Reports
The Reports tab gathers logs for the hardware, software, Microsoft Windows system configuration,
and the Microsoft Exchange diagnostics in one place. These logs are used by HP support engineers
to help diagnose your system, if needed; you do not need to view and interpret the logs yourself.
To generate reports:
1. Consult with HP support to determine what type of report is required.
- If complete reports are required, go to step 2.
- If an abbreviated report can be used, select the Run Quick Report Only option. A quick report
contains less information but is created in much less time. It may contain all the necessary
information HP support needs.
2. Click Generate Support File. A license agreement window is displayed.
3. Select Yes to accept the license.
The report generation process begins. It may take up to 45 minutes to create the reports.
When the process is complete, the lower portion of the screen indicates that HP System Reports
have been generated.
4. Click Open Reports Folder to access the .cab file containing the report results.
This file is ready to forward to the HP support engineers.
Using the System Manager 33