StoreEver LTO SAS full height tape drives user guide

NOTE: This form of reset will clear the internal buffers and, therefore, lose any data in them. If
the drive was writing at the time, data may be lost and the cartridge will not have an EOD, which
means that subsequent restores are likely to fail. Discard the cartridge.
The drive will not accept the cartridge (or ejects it immediately)
The cartridge may have been damaged, for example dropped, or the drive may have a fault. If it
is a cleaning cartridge, it has probably expired and should be discarded immediately. For data
cartridges:
1. Check that the drive has power (the power cord is properly connected and the Ready LED is
on).
2. Check that you are using the correct media. Use only Ultrium media.
Table 6 Data cartridge compatibility
Ultrium 6.25 TB
data cartridge
Ultrium 3 TB*
data cartridge
Ultrium 1.6
TB* data
cartridge
Ultrium 800
GB* data
cartridge
Ultrium 400
GB* data
cartridge
Ultrium 200
GB* data
cartridge
HP LTO tape
drive model
read/write
(C7976A) and
read/write
and write
read onlynot supportednot supportednot supportedLTO–6 Ultrium
6650
writeonce/read
many once/read
many
(C7976W)
not supportedread/write
(C7975A) and
read/write
and write
read onlynot supportednot supportedLTO–5 Ultrium
3280
writeonce/read
many once/read
many
(C7975W)
not supportednot supportedread/write
(C7974A) and
read/write and
write
read onlynot supportedLTO–4 Ultrium
1840
writeonce/read
many once/read
many
(C7974W)
* Capacity assumes 2:1 compression.
** Capacity assumes 2.5:1 compression.
3. Make sure that you have loaded the cartridge with the correct orientation (see Inserting a
cartridge (page 34)).
4. Check for damage to your media and discard it, if it is damaged.
5. Use a new or known, good piece of media and see if it loads. If it does, the original cartridge
is faulty and should be discarded.
6. Check if another LTO Ultrium drive of the same model will accept the cartridge. If it does, the
original drive may be faulty. Before calling customer service, please check that the tape drive
is responding. See Troubleshooting with Library & Tape Tools (page 45).
Encryption troubleshooting
• Ensure that you are using an LTO-6HP LTO–6, LTO–5 or LTO–4 tape drive and HP LTO Ultrium
6.25 TB, 3 TB or 1.6 TB media, respectively.
• Ensure that your software supports hardware encryption. It may be necessary to update the
software. Consult http://www.hp.com/storage/spock or your software vendor for more
information.
Encryption troubleshooting 55