HP Storage StoreOpen Standalone for Microsoft Windows User Guide

6 Frequently asked questions
Q: How do I get HP StoreOpen Standalone?
A: All application downloads and documentation are available from the website at:http://
www.hp.com/go/storeopen.
Q: What are the minimum system requirements?
A: Any server that fulfills the needs of the supported configurations detailed in “Supported
configurations” (page 5).
Q: Does HP StoreOpen Standalone support DDS/DAT devices?
A: No. Only LTO-5 and LTO-6 drives are supported with HP StoreOpen Standalone.
Q: Does HP StoreOpen Standalone support non-HP devices?
A: Although the application may recognize and work with LTO drives from other manufacturers,
HP is only able to support use with HP LTO-5 and LTO-6 drives.
Q: Why doesn’t LTFS work with my LTO-4 or earlier drives?
A: LTFS relies on a drive feature called partitioning, which was added to the LTO-5 format. It is
not part of the LTO-4 or earlier tape formats and they cannot be used.
Q: Can I use LTO-4 media in my LTO-5 or LTO-6 drive?
A:LTO-5 drives can load, read and write LTO-4 media, and LTO-6 drives can load and read (but
not write) LTO-4 media. However, the LTO-4 format does not support partitioning, so LTO-4 media
cannot be used with LTFS.
Q: Can I use WORM media with LTFS?
A: No, WORM media cannot be partitioned and so cannot be used with LTFS.
Q: Can I uninstall HP StoreOpen Standalone?
A: Yes. You can remove HP StoreOpen Standalone software using the normal Windows Control
Panel procedures.
Q: Where do I go if I have a problem?
A: For most common issues, see Troubleshooting (page 25). If this does not address the issue, call
HP support.
Q: Does HP StoreOpen Standalone replace my existing backup software?
A: In most cases it is recommended that you continue to use your existing backup application. HP
StoreOpen Standalone provides a good method of storing and transporting large files but is not
generally a direct replacement for a backup application.
Q: Is source code available for LTFS?
A: Yes, full source code for the LTFS components is released under the terms of the LGPLv2.1 and
can be downloaded from www.hp.com/go/storeopen. However, customers who choose to
download and build their own versions of the LTFS application are not supported.
Q: Why are all my files on my LTFS volume shown with a gray cross in Windows Explorer?
A: This is because they are being reported in the Offline state to prevent Windows from trying to
build thumbnails. See “Thumbnails“ in “Mount options” (page 9).
26 Frequently asked questions