HP StorageWorks Ultrium Full-Height SCSI Tape Drives User Guide (EH853-90905, August 2007)

NOTE:
This form of reset will clear the internal buffers and, therefore, lose any data in them. If the drive was
writing at the tim e, data may be lost and the cartridge will not have an EOD, which mean s that
subsequent restores are likely to fail. Discard the cartridge.
The dri ve will not accept the cartr idge (or ejects it immediately)
The cartridge may have been damaged, for example d ropped, or the d rive may have a fault. If it is a
cleaning cartridge, it has probably expired and should b e discarded immediately. For data cartridges:
1. Check that the drive has power (the power cable is properly connected and the Ready LED is on).
2. Checkthatyouareusingthecorrectmedia. UseonlyUltriummedia,(see“Data cartridges” on page).
• Ultrium 1.6 TB RW* (C7974A) and Ultrium 1.6 TB* WORM (C7974W) tape cartridges for
use with Ultrium 1840 tape drives.
• Ultrium 800 GB RW* (C7973A) and Ultrium 800 GB* WORM (C7973W) tape cartridges
for use with Ultrium 960 tape drives.
• Ultrium 400 GB RW* (C7972A) tape cartridges for use with Ultrium 460 tape dri ves.
3. Makesurethatyouhaveloadedthecartridgewiththecorrectorientation(see
“Loading and unloading” on page 47) .
4. Check for damage to your media and discard it if it is damaged.
5. Useaneworknown,goodpieceofmediaandseeifitloads. Ifitdoes,theoriginalcartridge
isfaultyandshouldbediscarded.
6. Check if another Ultrium drive of the same model will accept the cartridge. If it does, the original
drive may be faulty. Before calling customer ser vice, please check that the tape drive is responding.
See “Troubleshooting with Library & Tape Tools” on page 59.
Ultrium full-height SCSI Tape D rives
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