HP StorageWorks Ultrium Full-Height SCSI Tape Drives User Guide (EH853-90905, August 2007)

Has the drive been moved recently? Have any cables been disconnected and reconnected? Has the

environment changed—unusually hot, cold, damp or dry? Has there been dust or dirt near the drive.

Have reasonable precautions against static been taken?

The problem could lie with the drive:

1. Check the cables and connectors.

2. Clean the tape heads with the cleaning cartridge.

3. If the problem persists, check the environmental conditions against the speciﬁed lim its, see table

above or refer to h

ttp://www.hp.com. Perhaps move the drive to a m ore suitable site.

Has a new operating system been installed in the host computer? Has new backup software b een

installed?

The problem could lie with the host or the software. Consult the com puter’s operating ma nuals, the

software manual, or seek help from a service engineer.

Problems with cartridges

If you experience any problems using HP branded cartridges, check:

• The cartrid

ge case is intact a nd that it contains no splits, cracks or damage.

• The c artridge has been stored at the correct temperature and humidity. This prevents

condensation. See the insert included with the tape cartridge for storage conditions.

• Thewrite-protectswitchisfullyoperational.Itshouldmovefromsidetosidewithapositiveclick.

• The World W

ide Web site for more detaile d troubleshooting information:

ttp://w

ww.hp.com/support.

The cartridge is jammed

If the cartridge is jammed or the backup application is unable to eject it, you can force eject the

cartridge. Once the car tridge is successfully ejected, it is good practice to run Library & Tape Tools to

diagnose the problem and to upgrade the ﬁrmware. If the failure occurs regularly, contact customer

service at h

ttp://www.hp.com/support.

1. Either press and hold the Eject button on the front of the tape drive for at least 10 seconds.

2. Waitforthecartridgetobeejected. Thisprocessmaytakeupto10minutes(themaximumrewind

time). It is important that you allow sufﬁcient time for the drive to complete this process. If you

interrupt it, you may damage the media or the tape drive. The drive is then reset as though you

had turned the power off and then on again.

You may lose data if you force eject a cartridge. The tape may also become unreadable because an

EOD (End of Data) mark may not be properly written.

3. If the cartridge is still jammed, the tape drive has failed. Contact customer service at

ttp://www.hp.com/support.

Emergency reset

As a last resort, if the drive has disappeared from the system a n d appears to have failed, it c an be reset

by pressing the emergency reset button, Figure 1 on page 13. (Use the tip of a paperclip to press the

but

ton.) This will allow the drive to reset its internal hardware, including the SAS port, and potentially

make it visible to a host again.

The reset process may take up to 10 minutes (the maximum rewind time) to complete.

Troubleshooting