HP StorageWorks Ultrium Full-Height SCSI Tape Drives User Guide (EH853-90905, August 2007)

13 Replacing a tape drive
If your tape drive proves to be faulty and ca nnot be repaired and it is still covered by the original
warranty, it will be replaced. HP will provide a replacement tape drive free of charge. Based on
availability and where geography permits, the replacement tape drive will be shipped for next business
day delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If you request HP to install the replacement tape drive, you will be charged for the travel and
labor costs of this service.
To disconne
ct y our drive
1. Unpack your replacement drive, and retain the p ackaging.
2. Power off the server and disconnect from the mains power supply.
3. Remove th
e cover from the server.
4. Observing normal anti-static precautions remove any screws that are holding the tape drive in place.
5. Disconnect the drive from the server’s power and SAS cables and slide it carefully out of the
mounting bay.
6. Put the d
rive into the packaging that contained the replacement drive.
7. Return
the faulty drive to your local HP Service Center. Instructions on where to return faulty drives
will be shipped with the replacement drive. You must ship the defective drive back to HP within a
definedperiodoftime,normallyfive (5) business days. The defective part must be returned with
the ass
ociated documentation in the provided shipping material. Failure to return the defective part
may re
sult in HP billing you for the replacement. HP will pay all shipping and part return costs
and de
termine the courier/carrier to be used.
NOTE:
If you are not replacing the drive immediately, you should insert a blanking plate into the empty bay.
Replace the cover on the server and secure with screws, as appropriate.
To reconnect your tape drive
Follow the step-by-step instructions in this User Guide.
See complete HP lim ited warranty statement at: h
ttp://h18006.www1.hp.com/products/storageworks/
warranty.html
Ultrium full-height SCSI Tape D rives
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