HP Interface Manager and Command View for Tape Libraries 3.7 User Guide

SolutionPossible causeSymptom
SCSI settings or termination not set
properly
• Check the SCSI settings for the
device.
• Check that the SCSI bus is properly
terminated.
Reset the corresponding FC interface
controller.
If the reset works then increase the SCSI
bus discovery delay and/or the host
Timing issues
port delay should permanently fix the
problem.
Troubleshoot drive.Drive not powered up or in ready state
Incompatible browser version or
Adobe Flash
Command View TL does not run in the
browser
• Ensure you are using a minimum of
Microsoft Internet Explorer 7 or later,
or Mozilla Firefox 3.0, 3.5 or later.
• Ensure that Adobe Flash is enabled
in the browser.
Bad network connection or network
down
• Check all physical network
connections. If the connections are
good, contact your network
administrator.
• Ping the management station. If
pinging fails and the IP address is
correct, contact your network
administrator.
Check the IP address of the
management station. On the
Wrong IP address
management station, open a command
shell and enter ipconfig. You must
use this IP address (or the network name
of the management station) in the URL
to access Command View TL.
Management station not running, or
Command View TL service not running
on management station
• Check to see if the management
station is operational.
• Use the Services applet to verify that
the Command View TL service is
running on the management station.
Select Start →Control
Panel→Administrative
Tools→Services.
If the password contains a $ or \, try
putting a \ before the $ or \. For
The password contains the characters
$ or /.
Interface Manager does not accept a
password
example, if the password is abc$def,
try abc\$def or if the password is
abc\def, try abc\\def.
Common issues 251