HP StoreOnce 2700, 4500, 4700, and 4900 Backup system user guide Abstract This is the user guide for HP StoreOnce 2700, 4500, 4700 and 4900 Backup system and is intended for users who install, operate and maintain the HP StoreOnce Backup system. It is also valid for the older HP StoreOnce 2620, 4210/4220 and 4420/4430 Backup models. Always check www.hp.com/go/storage/docs for the most current documentation, including localized versions (in PDF format) for your product.
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Contents 1 Getting started...........................................................................................8 This guide................................................................................................................................8 Overview of HP StoreOnce Backup products................................................................................8 User types and user roles.........................................................................................................
5 Replication functions.................................................................................60 What is an appliance?............................................................................................................60 How do I identify the IP address of a Service Set?..................................................................61 Status tab..............................................................................................................................
10 Hardware............................................................................................126 Monitoring the StoreOnce Backup server ................................................................................127 Differences between systems..............................................................................................129 Monitoring the storage .........................................................................................................130 Drives (enclosure).......
Important Safety information..............................................................................................161 To install the drives...........................................................................................................162 If several disks fail................................................................................................................164 Expanding storage after adding storage...............................................................................
VLAN guidelines..............................................................................................................191 Example network environment...........................................................................................192 Updating to StoreOnce 3.11.0 software....................................................................................192 Worked example .................................................................................................................
1 Getting started The following topics are covered in this chapter: • This guide (page 8) • Overview of HP StoreOnce Backup products (page 8) • User types and user roles (page 10) • Network configuration (page 11) • Powering on the system (page 11) • Navigating the StoreOnce Graphical User Interface (GUI) (page 13) • Navigating the online help (page 14) • The StoreOnce CLI (page 15) • Licensing (page 16) • Security Features (page 17) This guide This guide contains detailed information on
NOTE: The HP StoreOnce 2700 supports VTL on iSCSI only. All other models support VTL on iSCSI and Fibre Channel.
Table 2 StoreOnce 2620, 4210, 4220, 4420, and 4430 models Product model Description Ports Storage expansion HP StoreOnce 2620 Backup, BB852A A single server with four 1TB 2 x 1GbE ports disks HP StoreOnce 4210 Backup, BB853A (iSCSI) and BB854A (FC) A single server with twelve 1TB disks (see note below) 2 x 1GbE ports 2 x FC ports One 12–disk expansion shelf HP StoreOnce 4220 Backup, BB855A A single server with twelve 1TB disks 4 x 1GbE ports 2 x FC ports One 12–disk expansion shelf HP StoreOnce
you then set up a member of that group as an individual user (external user) and give them an administrator role, that user will be an administrator, even if the group role is set to user. This is because role permissions set through Add User take precedence over role permissions set through Add Group. Any user with an admin role has the same permissions as the default Administrator. Any user with a user role will have the same permissions as the default Operator.
Location of power on buttons, HP StoreOnce 2700, 4500, and 4700 Backup Figure 2 Powering on the HP StoreOnce 4700 Backup system Figure 3 Powering on the HP StoreOnce 4500 Backup system Figure 4 Powering on the HP StoreOnce 2700 Backup system 1.
Location of power on buttons, HP 2620, 4210/4220, and 4420/4430 Figure 5 Powering on the HP StoreOnce 4400 Series Backup system Figure 6 Powering on the HP StoreOnce 4200 Series Backup system Figure 7 Powering on the HP StoreOnce 2600 Series Backup system 1. Power On button Navigating the HP StoreOnce Graphical User Interface (GUI) The HP StoreOnce GUI and CLI together make up the Management Console.
GUI components The GUI includes: • Title bar: Displays the HP StoreOnce Backup system model, the user name and role, and contains the Logout and Help buttons. NOTE: • After 15 minutes of inactivity, the session times out and returns to the Login screen. System Status (top left side panel): Displays the last time the system was updated (the machine time) and a count of event status categories. The three icons described below are used in the System Status area.
• Click and drag on a side or a corner to expand or contract the Help window. • The header displays the page where the help was called. Links navigate to the next or previous pages; the titles of the next and previous pages are beneath the respective links. • The footer also provides navigation options. Select home to access the help Home page which provides access to the complete online help and Contents, Search, and Index options. Resize the page to view all of the content.
StoreOnce CLI commands require an SSH client application (freely available from the internet) and must be run from a SSH terminal session as described in Accessing the CLI (page 167). See the HP StoreOnce Backup system CLI Reference Guide for more information about the StoreOnce CLI commands. Licensing Licensing requirements The HP StoreOnce Backup system licensing requirements are: • All capacity expansion must be licensed. Each storage expansion kit contains a license that must be loaded.
1. Obtain the unique LTU key as instructed on the License Entitlement Certificate. This is normally from the HP Licensing website at http://www.webware.hp.com. HP recommends saving the license to a .DAT file. The file can also be emailed to the registered license owner's email address, or Cut and Paste to copy it to a temporary file. IMPORTANT: When redeeming licenses for replication and additional storage, Webware will ask you to provide a serial number.
Data at Rest Encryption When enabled, the Data at Rest Encryption security feature protects data at rest on a stolen, discarded, or replaced disk from forensic attack. Creation of a new VTL library, Catalyst store, or NAS share provides the option to enable encryption if the security features license was already applied. Once enabled, encryption will automatically be performed on the data before it is written to disk.
2 StoreOnce functions The following topics are covered in this chapter: • Overview of the HP StoreOnce page (page 19) • System information and status (page 19) NOTE: The StoreOnce Backup system must be configured on the network. For information about network configuration please refer to the HP StoreOnce Backup system Installation and Configuration guide.
Table 3 System information parameters (continued) Parameter Description information about vLAN tagging, see your product’s HP StoreOnce Backup system Installation and Configuration guide. Status This section provides details about the rolled-up system status of the system and the status of the services running. Table 4 Status parameters 20 Parameter Description Overall Status The state of the system.
3 VTL (Virtual Tape Libraries) functions The following topics are covered in this chapter: • VTL page (page 21) • Libraries page (page 23) • Make Replication Target libraries visible to the host (page 38) Licensing requirements • No licensing is required for VTL emulations unless using the Security features, Data at Rest Encryption, and Secure Erase. • VTL replication requires a license on the target site, but only if VTL replication is used.
Table 5 Fibre Channel settings (continued) Setting Description system is unable to obtain Speed information. Errors occur if there is a fault or the system cannot obtain the link status. Speed The default is Auto, which is the recommended option. The speed will be auto-negotiated between the switch and StoreOnce appliance to choose the highest supported speed. For users who wish to fix the speed, other values are available, as follows: 8Gbs (preferred), 4Gbs or 2Gbs (not recommended).
NOTE: Only StoreOnce 6500, B6200, 4900, and 4700 have two Fibre Channel cards and therefore four Fibre Channel ports. StoreOnce 2700 and 4500 have one Fibre Channel card and therefore two Fibre Channel ports. Older models do not support Fibre Channel. iSCSI Settings tab By default, a new library is automatically created whenever a new server first connects to the HP StoreOnce Backup system using the iSCSI initiator. Users with an Admin login may use this page to disable this feature.
Working with the Libraries list (top half of page) The Libraries list in the top half of the page provides up to 10 columns of details. • To sort the list according to a column, click on the column heading and select Sort Ascending or Sort Descending. • To hide or show columns, click on any column heading, select Columns and uncheck or check the preferred columns. • Users with an Admin login may also create libraries. Click Create. See Create a library (page 27) for more information.
Users with an Admin login may perform the following tasks from this tab: • Create a library (page 27) • Edit a library (page 28) • Delete a library (page 29) • Make Replication Target libraries visible to the host (page 38) Table 7 Device Details tab Field Description Library Name The name used to identify a particular library. Enter a name that identifies the host or backup job with which it is associated. Emulation Type The emulation type of the library.
Table 7 Device Details tab (continued) Field Description Creation Time The date the library was created is generated automatically. Media Changer Port Identifies the port on the HP StoreOnce Backup system to which the device is connected. This will be the port used for the Library device as well as the default port for embedded tape drives. The number of ports available in the drop-down menu depends upon the interfaces that your model supports and your network configuration.
Table 7 Device Details tab (continued) Field Description Target CHAP User Name This may be any meaningful CHAP user name. It does not need to match any information on the iSCSI Initiator. Target CHAP Secret NOTE: This should be the same CHAP Secret that you configure for the target on the iSCSI Initiator. (On the Microsoft iSCSI Initiator, this is the Secret as it is configured from the General tab.) iSCSI multi-initiator mode is not supported.
Guidelines on creating libraries The table below illustrates maximum configurations for libraries and drives, but this number may be limited if you have already created NAS shares and Catalyst stores. For more detailed device configuration examples see the HP StoreOnce Concepts and Configuration Guidelines.
1. Select the device in the list to display its details and then click on Edit. CAUTION: Take care if you change the Port configuration because the system does not automatically reassign any drives that may now be configured incorrectly. A Warning is displayed. For example, if you change from the Fibre Channel Port 1&2 to a single Fibre Channel Port, when the status shows ready and restarted, you must manually correct those drives that are connected to the wrong port, using the Interface Information tab.
Table 9 Emulation types for tape devices (continued) Emulation type Description NOTE: Symantec prefers their customers use this emulation type with BackupExec and Netbackup. EML E Series An enterprise tape library solution that allows you to configure up to 500 drives and up to 4096 cartridges per library (HP 4900 = up to 16384 cartridges per library).
The information for the Interface Information tab is generated automatically and manual configuration is discouraged. However, you may use this tab to adjust the port to which a drive has been assigned; see To change drive assignment (page 32). The following information is provided for a device that is configured to use the Fibre Channel interface. NOTE: It does not matter how many ports a device is configured to use; there is only one column for FC Address, World Wide Port Name, and Number Of Logins.
Table 11 iSCSI Interface Information Field Description Device Name The device name lists all of the devices for the specific Library. There will be an entry for the Medium Changer, and for each of the drives configured. Port This defines the port to which each media changer or drive is connected. Device Serial Number This is a unique serial number for the device. It is generated automatically by the HP StoreOnce Backup system and cannot be edited.
Table 12 Cartridge tab parameters Field Description Location Identifies each element of the library available to hold a cartridge. The types of elements are: • Mail slot: a dedicated slot used to hold a cartridge that is ready for exporting to or importing from physical tape. The Mail slot is not used with HP StoreOnce models. • Tape drive: populated when there is activity on a cartridge. You can move a cartridge into a tape drive by using the Move Cartridge drop-down menu in Edit mode.
Empty slots Empty slots are slots containing no cartridges and all the fields are empty. • Tape drive row: A library consists of two devices: a tape drive and changer device. This location refers to the tape drive element of the library and is normally only populated when the backup application on the host is writing to or reading from the library. • Mail slot row: This location is the slot used for importing and exporting cartridges from a library.
CAUTION: A dialog is displayed, warning that all data will be lost and asking you to confirm the Delete action. NOTE: You cannot delete cartridges that are currently in drives, that are mapped for replication, or that are in the delete pending, erase pending, or creating state. If you click Cancel, the cartridges will not be deleted and you remain in delete mode. Click Delete to continue and the selected cartridges will be deleted.
3. Click Update. Your backup application will not be able to write any more data to the cartridge(s). To edit maximum cartridge size (administrators only) The Max Size defaults to the appropriate capacity for the drive emulation type selected on the Devices tab, but this value is editable. The maximum value allowed is 3200 GB.
The move and unload options may be useful to re-align the library configuration against the backup application. For example, if the backup application has crashed or if the backup application does not support the Move Medium command, the library and the backup application can become out of sync. NOTE: You cannot move or unload cartridges that are in the delete pending, erase pending, or create state.
After configuring the barcode fields, if red outlines appear on the Prefix, Start Value, or Suffix boxes, then an error occurred. Change the values inside the indicated box or boxes. Mouse over a red outlined box and a note pops up explaining the error. Clicking OK without clearing the indicated errors prompts a pop-up window that references validation errors in the form, and the barcode update is not be applied. 3. Once all fields are correctly configured, click OK.
Why make target libraries visible? It may be useful to make a target library visible to the backup application on the host to: • Confirm replication is working correctly and check the integrity of the replicated backup by doing a test restore. • Perform manual tape copy jobs (sometimes called tape offload) to any tape device on the network using the backup application.
4 NAS functions This page provides access to the following StoreOnce NAS functions: • NAS Configuration (page 40), allows users to configure CIFS and NFS servers and permissions • Shares (NAS) (page 53), allows users to view and manage NAS shares Licensing requirements • NAS emulations have no licensing requirements unless you want the Secure Erase security feature. Secure Erase requires a Security license. • NAS replication requires a license on the target site only if NAS replication is used.
NOTE: AD authentication joins the StoreOnce Backup system to an AD domain and is not unique to NAS shares. It is also required when adding external users or external groups from an AD domain to the StoreOnce Backup system, see User Management (page 142). • None (no authentication) This provides a simple CIFS server configuration that allows for the creation of shares with no authentication. Any user or computer can mount and access the shares created on the HP StoreOnce Backup system with this setting.
The share can also be mounted through the Map Network Drive utility in Windows or through the Command Prompt utility with the net use command. net use z:\\192.168.2.1\Share_3 /user:192.168.2.1\User1 This command will mount Share_3 available from StoreOnce device 192.168.2.1 locally on the server on z: drive using local StoreOnce CIFS server User1 credentials.
6. 7. Enter the user credentials. This provides the user with access to the share. Deleting a user 1. To delete a user, first disconnect the mapped share. 2. On the StoreOnce—NAS—Shares page, display the Permissions tab for the Share, and edit it to be No Access.
3. 4. Navigate to the StoreOnce-NAS—CIFS Server tab. Select the user and click Delete. Click OK in the confirmation box. The user no longer exists in the system. Configuring CIFS Server with AD and CIFS Share with AD domain users To grant external users or groups (AD domain users) access to NAS shares: 1. Set the Authentication mode to AD on the NAS CIFS server tab. See “Configuring the CIFS server” (page 40). 2. Add the StoreOnce device to an AD domain.
Adding the StoreOnce device to an AD Domain To join a domain: 1. Connect to the StoreOnce Web Management Interface and navigate to the NAS—CIFS Server page. 2. Select the Edit button and choose AD from the drop-down menu. NOTE: You must manually create an entry for the StoreOnce appliance in the DNS server so the appliance can be resolved using its domain qualified appliance name. The StoreOnce appliance will not automatically provide the information when joining the domain. 3.
7. Launch the “Active Directory Users and Computers” management tool (type dsa.msc from the command line or launch from Administrative Tools) to verify there is an entry for the StoreOnce device CIFS server and that the StoreOnce Backup system can be “managed” (Action—Manage from the menu) by the domain. NOTE: Using Action—Manage might prompt an error message that the RPC server is unavailable because the StoreOnce appliance does not support all of the management systems of a Windows server.
• 3. The AD domain address appears at the top of the dialog box (). Enter a group name and select Global for group scope and Security for group type. Click OK. This new group can be added on the CIFS server tab to provide NAS server permissions or added using the User Management tool to provide StoreOnce device permissions. To create a new user in the AD domain: • Right click on the Users folder and select Create a New User.
4. 48 • Click Next. Enter a password and password confirmation. If User must change password at next login is selected and the user logs in through the CLI, the user will be prompted to change the password (only at the first login; subsequent logins will not require a password change). • Click Next. The final screen displays the user logon name and a mention of the required password change (if that was selected on the previous screen). Click Finish.
Managing shares on an AD domain Now that the HP StoreOnce Backup system is part of a domain and can be managed, it is possible to create shares and grant access permission to them for domain account users or groups. There are two ways for users to be granted access permissions to the NAS shares on the CIFS server: • As remote users configured through the Windows Computer Management tool: Run MMC and install the computer management plug-in (management console).
5. Select the newly created Backup share and select Properties from the Action menu. 6. Select the Share Permissions tab and Add a user or group of users from the domain, then specify the level of permission that the users will receive. Finally, select Apply.
7. It is now possible to access the newly created share from any Windows server on the domain using the credentials of anyone who has permission to access the share. If a permitted user is logged into Windows, access to the share is granted automatically with those permissions. IMPORTANT: When switching from None or User authentication mode to AD authentication mode, HP recommends that the user logs out and back into the Windows client where the share is mounted.
1. To add a user, click Create User. 2. Enter the domain name and user name and click Update. Leaving an AD Domain The user may wish to Leave an AD domain in order to: • Temporarily leave, then rejoin the same domain. • Join a different AD Domain. • Put the StoreOnce Backup system into either No Authentication or Local User Authentication modes. The user can click the Leave AD option on the NAS—CIFS Server GUI page to leave. The user can then rejoin the same domain.
4. Click Add and provide a Host Name and Description. Click Update. NOTE: A host with the ‘*' wildcard, added by default, allows any host to access a share. You can have a maximum of 50 hosts on the NFS server (including the wildcard). 5. Create NFS NAS shares on the StoreOnce Backup system and specify access permissions for a list of hosts. See Creating an NFS share and setting permissions (page 57).
Creating NAS shares Users with an Admin login may create NAS shares. The process varies slightly depending upon whether creating a CIFS or NFS share, see: • CIFS: Creating a CIFS share (page 55) • NFS: Creating an NFS share and setting permissions (page 57) Shares can be configured as version 2 (default) or version 1. The difference is in the maximum number of files per share permitted: 25,000 for version 1 shares and 1,000,000 for version 2 shares.
NOTE: You can change a share from version 1 to version 2, but you cannot change from version 2 to version 1. In addition, you cannot change from version 1 to version 2 if replication mapping is in place; you must first remove the replication mapping, ensure both the source and target devices are on StoreOnce software version 3.11.0 or higher (upgrade if necessary), change the source and target shares to version 2, and then reapply the replication mapping. 3.
3. 4. 5. Provide the following information: • Name: the name that will be used to identify the share in Windows. • Description: a text description of the share (optional). • Access Protocol: select CIFS. • Share Version: leave as version 2, or change to version 1 if replicating to or from an existing version 1 share. See “Creating NAS shares” (page 54) for a description of the share types. • Write Protection: Only used to prevent further backup to the share.
Click Edit and check the appropriate Access or No Access button. Click Update to apply the change. 7. The NAS target device is now available as a network drive and you can target it from the backup application. It can also be mapped as a network drive in Windows. NOTE: The NAS target device is not optimized for general purpose file storage. The HP StoreOnce Backup system is a NAS deduplicating appliance that is optimized for backup.
• Deduplication Enabled: Enables deduplication if the check box is selected (default); unselect to create a non-deduplication share. Deduplication cannot be enabled or disabled once the share is created. • Encryption Enabled: to enable Data at Rest Encryption for the new share, check this box. This feature requires a special license. If the license is not installed, an information message is displayed next to the check boxstating Not Licensed.
6. Click Create. A warning is displayed that any backup jobs in progress will fail. Click Yes to continue. 7. The share is now available as a network drive to be mounted from a UNIX or Linux server so that it may be a target for the backup application. See the HP StoreOnce Linux/Unix Configuration Guide for more information on mounting shares. NOTE: The share is not optimized for general purpose file storage. The HP StoreOnce Backup system is an NAS deduplicating appliance that is optimized for backup.
5 Replication functions Select Replication from the StoreOnce menu item to display all aspects and tasks associated with replication. There are four tabs on the main Replication page and two further Navigator options for configuring VT mappings and NAS mappings. The Status tab is the default. Users with an Admin login can create mappings and configure replication. Operators can use this page to view replication settings.
How do I identify the IP address of a Service Set? When configuring replication between different models of StoreOnce Backup systems, be aware that: • Replication targets on a StoreOnce 26xx, 2700, 42xx, 44xx, 4500, 4700, and 4900 Backup system require the IP address of the appliance. • Replication targets on an StoreOnce VSA Backup system have two virtual NICs supported, meaning you can have a maximum of two IP addresses for the VSA.
VLAN tag: Port Set: portSet1 with these interfaces: eth5 eth7 Encryption Links: Bonding Mode: 1 (Active Passive Bonding) ---------------------Network: subnet2 ---------------------IP Addresses: 172.160.20.2,172.160.20.3 Net Mask: 255.255.224.0 Domain Name: mydomain.com Gateway: 172.160.10.
There are three tabs: • Target Appliances tab (page 63) • Source Appliances tab (page 65) • Source Appliance permissions (page 66) The bottom half of the page displays information about any blackout windows that apply to the selected appliance. Target Appliances tab This tab allows you to view the details of all target appliances.
Click on an appliance to view more detailed status information in the bottom half of the screen, as described in the following table. Table 15 Target appliance parameters Target Appliance tab (some fields are editable). Appliance Name The name that is used to identify the Target Appliance. You specify it on the Local Appliance tab of the partner appliance. Product Class The product class of the appliance, such as HP 6500 or HP 4700. Appliance Address The IP address of the Target Appliance.
NOTE: If the Target Appliance is on an HP 6500 or B6200 Backup system, enter the Data VIF IP address of the required Service Set. See How do I identify the IP address of a service set? (page 61). 3. 4. The default values for the Command and Data Protocol Port Numbers cannot be changed. If replication needs to take place through a firewall, the network administrator must open (TCP) ports 9387 (Command Protocol) and 9388 (Data Protocol). Click Add Target Appliance.
Source Appliance Permissions tab Source Appliance Permissions are disabled by default. In this state, there is no control over mapping between share and library devices on the Target and the Source Appliances. This tab contains an Enabled check box that, when selected, allows administrators to lock the ability to create share and library mappings. When the Replication wizard is run and mappings are configured, the Target will only have access to a list of sources that are allowed to replicate to it.
Table 17 Source Appliances parameters Serial Number The serial number for the required Service Set. This information can be found on the top-level HP StoreOnce page. Appliance Name The name of the appliance for which you have specified the serial number and cannot be altered. Appliance Status The status of the appliance for which you have specified the serial number and cannot be altered.
General settings tab Users with an Admin login may edit and maintain these settings. Other users may only view them. 1. Select the General Settings tab. 2. 3. Click Edit to make the fields editable. See Table 18. Click Apply to apply the settings. Table 18 General Settings (Replication) Appliance The name of the appliance, its current status, and the product class. You can only edit the appliance name. The default name is the network host name of the appliance (as configured at installation).
IMPORTANT: If replication takes place through a firewall, the network administrator must open (TCP) ports 9387 (Command protocol) and 9388 (Data protocol) to allow the replication traffic to pass to and from the HP StoreOnce Backup systems. Bandwidth Limiting tab This tab allows users with an Admin login to apply a general bandwidth setting and configure bandwidth limiting windows.
4. Click Apply. Blackout Windows tab This option allows users with an Admin login to specify times when replication should not occur, for example during planned maintenance or heavy network traffic. You can configure multiple blackout windows. NOTE: This setting relates to the local appliance in its role as a source or target device. No replication jobs will start if the Source or Target Appliance for a mapping is in blackout, and any running jobs for the mapping will be paused. 1.
This page presents a time and date stamped list of significant replication events with severity status and associated messages. It also displays source and target details for the replication event. The most recent information is at the top of the list. • Select an event in the list to view its details below. • The Clear Event History button may be used to clear the list. • The History will be maintained if the HP StoreOnce Backup system is power cycled.
Use this page to: • View source and target library mappings (all users), see Source and target library mappings (page 72). Admin users may also remove slot mappings and edit slot mappings. • Run the Replication Wizard to create new mappings (Admin users only), see Running the replication wizard (virtual tape devices) (page 74). • Run the Recovery Wizard to restore mappings (Admin users only), see Recovering a source appliance, VTL devices (page 77). NOTE: Only administrators can manage mappings.
NOTE: When selecting a non-replicating library, you can run the Replication or Recovering wizard. • Use the Replication wizard to create slot mappings for the non-replicating library to make the library a Source library. See Running the replication wizard (virtual tape devices) for more information. • Use the Recovery wizard to recover cartridges from a Target Library. See Recovering a source appliance, VTL devices for more information.
Slot mapping details The tabs at the bottom of this page show more detailed mapping information for the selected library and slot mapping. Mapping details tab This tab details mapping details between source and target libraries. If a source library is selected, it will indicate if Recovery is in process. If a target library is selected, it will indicate if the target library is visible to the host. All other information is identical for both source and target libraries.
TIP: Click show/hide details box to check how many target appliances are permitted and the number of target appliances currently configured. 6. Select a Target Appliance from the list and click Next. NOTE: To select an appliance not yet on the list, click Add Target Appliance. Enter the Target Appliance IP Address or fully qualified domain name. The default values for the Command and Data Protocol Port Numbers cannot be edited.
NOTE: To create a new library on the target appliance, click Create New Target Library. Configure details as done with creating a new library device. When creating libraries on a target device it is possible to create libraries with 0 (zero) drives. Attempting to create a library with more drives than those available on the target will fail with a suggestion that there may be too many drives already in use on the target.
9. Click Next to display a summary of the replication configuration that you have created. 10. Click Apply to create the slot mapping configuration. Click OK at the Wizard Complete prompt. Replication of cartridges will start as soon as the libraries have been synchronised. Look at the Replication Status field on the Library Details section of the VT Mappings page. It changes from “Pending Synchronisation” to “Synchronising” to “Synchronized”.
For example: the remote site has lost both the host servers and the StoreOnce system. New hardware was purchased and installed, and the administrator now wants to recover data to the StoreOnce Backup system and then restore to the host server. Before the failure, a mapping existed between a Source Library on the remote site StoreOnce Backup system and a Target Library on the Data Center StoreOnce Backup system. After the failure, the Source Library is missing but the mapping may or may not still exist.
6. If the library is an existing Target Library, select the Slot Mapping that was configured and click Next. If the mapping was broken and the source library reverted to non-replicating, you can add a new slot mapping. If the Target Library supports multiple library Fan In, the library may still be a Replication Target if other mappings exist. Recover by adding the mapping back to map the unmapped slots to the new Source Library. 7.
9. Click Apply to run reverse replication. 10. As soon as reverse replication completes for each slot, the data may be recovered to the host using the original backup application. This can take time because ALL the data must reverse replicate over the WAN link. 11. New backups can now run to the Source Appliance and replication will run normally without further configuration. NAS Mappings (Replication) This page displays details of all replication mappings between source and target shares.
NOTE: The above example shows the page layout when mappings were created and a Replication Source or a Replication Target share is selected. If a non-replicating share is selected, no mappings are configured and the screen displays the Replication and Recovery Wizards. Source and target share details The top half of the NAS Mappings page contains a list of all available NAS shares that were configured on this HP StoreOnce Backup system.
Table 22 Share mapping parameters Replication-Source or Replication-Target share selected Mapping Name The share mapping name. It is created when you run the wizard to create the share mapping. Source/Target Appliance Name The name of the Target Appliance to which entries will be replicated. Source/Target Appliance Address The IP address of the Target Appliance to which entries will be replicated.
3. Decide how to seed the first full backup on the Target Appliance. (See the HP StoreOnce Backup system Concept Guide.) • If seeding across the WAN or can colocate the Target Appliance on the same LAN as the Source Appliance, go to step 4. • If seeding using physical media: 1. Create the share on the Remote Site share. 2. Map to the NAS share on the Source Appliance and copy the files from the NAS share to a USB disk. 3. Transport the USB disk to the replication target site. 4.
NOTE: To select an appliance not yet on the list, click Add Target Appliance. Enter the Target Appliance IP Address or fully qualified domain name. The default values for the Command and Data Protocol Port Numbers may not be edited. (If replication needs to take place through a firewall, the network administrator will need to open (TCP) ports 9387 (Command protocol) and 9388 (Data protocol) to allow the replication traffic to pass to and from the HP StoreOnce Backup systems.) Click Add Target Appliance.
NOTE: To create a new share on the target appliance, click Create New Target Share. Set up the details as you would normally do when creating a new share. You cannot create a new target share if the appliance to be used as the target has Replication Source Permissions enabled. When creating a new share, a warning indicates that it will take a few seconds for the new share to come online. Click OK. NOTE: The share version of the source and target NAS shares must be the same.
10. The Summary screen is displayed. Click Apply to create the share mapping configuration. Replication of files will start immediately. NOTE: If you can colocate the Target Appliance on the same LAN as the Source Appliance to improve replication performance, relocate the Target Appliance to the target site as soon as the files are synchronized. Recovering a Source Appliance (NAS shares) There are two ways of recovering NAS shares mappings after a disaster.
2. Reverse seed the first full restore. The simplest way to do this is to use a USB disk, as described below. It is also possible to recover across the WAN, but this may place an unacceptable load on bandwidth or time availability. It is possible to reverse seed the first full restore using a USB disk, as follows: • Map from the host at the target site to the NAS share on the HP StoreOnce Backup system and copy the share to a USB disk attached to the host.
NOTE: If the mapping has been broken, an entry will indicate non-replicating share (instead of Replication Target). 88 7. At the Edit Share Mapping step, either adopt the mapping that had been configured or create a new mapping and click Next. 8. The Summary screen is displayed. Click Adopt to run reverse replication.
9. As soon as reverse replication completes, the data may be recovered to the host using the original backup application. 10. New backups can now run to the Source Appliance and replication will run normally without further configuration. Promoting a Target Share over the WAN using NAS In this example, the remote source site lost both the host servers and the StoreOnce system. New server hardware was purchased and installed, and the administrator must recover data to the server.
6 HP StoreOnce Catalyst functions The following StoreOnce Catalyst functions are available: • Viewing and managing StoreOnce Catalyst settings, StoreOnce Catalyst (page 91) • Viewing and managing Catalyst stores, Catalyst Stores (page 97) For general information about StoreOnce Catalyst, see What is HP StoreOnce Catalyst (page 90). NOTE: With the current version of the software there are no equivalent CLI commands available for the tasks described in this section.
Benefits of HP StoreOnce Catalyst • The backup application is in full control of data for the full lifecycle of the backup data. • The backup application has full visibility of all items and jobs on the HP StoreOnce Backup system. • Deduplication can occur on either the media server or HP StoreOnce Backup system, which ensures efficient use of the available bandwidth. • There is no limiting geometry, such as cartridges for VTL libraries.
• StoreOnce Catalyst blackout windows tab (page 95) • StoreOnce Catalyst bandwidth limiting windows tab (page 96) Select StoreOnce Catalyst from the Navigator to display the StoreOnce Catalyst page and associated tabs. NOTE: Click + to expand the StoreOnce Catalyst topic in the Navigator and access the Catalyst Stores topic.
If the copy job numbers are high (close to the maximum), no user action is required. Copy activities happen under the control of the StoreOnce Backup system and it will optimize the queuing and running of jobs based on the resources available. If the Data job count starts getting high, the HP StoreOnce Backup system is being loaded quite heavily.
IMPORTANT: If Catalyst operations pass through a firewall, the network administrator must open (TCP) ports 9387 (Command protocol) and 9388 (Data protocol) to allow the Catalyst traffic to pass to and from the HP StoreOnce Backup systems. StoreOnce Catalyst Clients tab This tab is only active if the Client Access Permission Checking box on the Settings tab is enabled.
Table 25 StoreOnce Catalyst Clients fields (continued) Field Description so, the identifier is not a client machine name or a name generated by the software. Best practice is to ensure that the name created on the backup application is meaningful for use in searches on the StoreOnce Backup system. Description This is a description that can be included on the StoreOnce Backup system when the administrator adds a client.
To edit StoreOnce Catalyst blackout windows (administrators only) 1. Select the Blackout Windows tab. 2. 3. 4. 5. 6. Click Edit. Check the box next to the required day of the week. The time boxes become editable. Use the spinner menus to select the appropriate hours. Set up as many blackout windows, as required. Make sure the Apply First Time Restriction box is checked. This ensures the times that have been specified are enabled. If it is not checked, the times are ignored.
To edit bandwidth limiting (administrators only) 1. Display the Bandwidth Limiting Windows tab. 2. Check the General Limiting Enabled box and determine the recommended general bandwidth limit, which is a simple calculation of: (Max WAN Speed) x (Max Desired WAN Usage%). Use the bandwidth limit calculator provided on this page to work out limit values, if required. 3. Click Edit to edit the Bandwidth Limiting Windows. Configure up to two windows for each day.
• Item Summary tab (page 101) • Data jobs tab (page 103) • Outbound copy jobs tab (page 106) • Inbound copy jobs tab (page 110) Table 26 Store fields Field Description Name The name of the store. This may be created manually through the HP StoreOnce Backup system or generated by the backup application. Version The version of the store. Status The status of the store. When you create a store you will see the status change until it becomes Online.
Table 27 Store details Field Description Name The name of the store. This may be created manually through the HP StoreOnce Backup system or generated by the backup application. Description A description for the store. Data Job Retention Period (Days) The retention period for information about data jobs. This information is displayed on the Data Jobs tab, which provides a log of all data job activity. The default is 90 days.
Table 27 Store details (continued) Field Description is disabled. To enable Secure Erase, select the preferred number of Overwrite Passes (1, 3, 5, or 7). If enabled, this feature allows you to securely erase confidential data that may have unintentionally been backed up as part of a regular backup job. See “Security Features” (page 17) and “Licensing” (page 16) for more information. To create a new store (administrators only) 1. 2. Click Create at the top right of the StoreOnce Catalyst Stores page.
a particular user is allowed to use on the HP StoreOnce Backup system. This may be useful with many users using the same system and you wish to control how much disk space is available to individual users. 1. Click Edit to change the permissions. 2. The default setting is No Access, which means that the client cannot access the store for data or copy jobs. Click the appropriate Access button for the client(s) who should have access, then click Update.
1. If necessary, click + to display the filter options. Check the boxes against the options that you wish to use. Specify as many options as possible to narrow the search results. Wild cards or boolean logic (AND/OR filters) are not supported. 2. 3. • The item name is a unique identifier that is always defined on the backup application. • Sub-string matches are supported, so the filter will return any item that contains the character string that has been entered.
Table 28 Item summary fields (continued) 4. Field Description Tag List A list of any tags to include or exclude when searching for the item. Data Size The size of the data within the item. Click on an item within a list to display further details about it in the lower part of the page. Table 29 Item summary details Field Description Item Name The name of the item. This is the name that is generated by the backup application. Created The date that the item was created.
1. If necessary, click + to display the filter options. Check the boxes against the options that you wish to use. Specify as many options as possible to narrow the search. Wild cards and boolean logic (AND/OR filters) are not supported. 2. 3. • The name of the item is a unique identifier that is always defined on the backup application. Similarly, the client name is defined on the backup application.
Table 30 Data job fields Field Description Item Name The name of the item within data job. This name is created by the backup application. Each data job may have multiple items.
4. Click on an item within a list to display further details about it in the lower part of the page. Table 31 Data job details Field Description Item Name The name of the item within data job. This name is created by the backup application. Each data job may have multiple items. Status The status of the data job item, as described in the previous table. NOTE: The backup application must be configured to tidy up any incomplete or orphaned items before retrying the job.
1. If necessary, click + to display the filter options. Check the boxes against the options that you wish to use. Specify as many options as possible to narrow the search. Wild cards and boolean logic (AND/OR filters) are not supported. 2. 3. • The name of the item is a unique identifier that is always defined on the backup application. Similarly, the client name is defined on the backup application.
Table 32 Outbound copy job fields (continued) Field Description Target Appliance The address of the target server. The target is the other StoreOnce Backup system to which the job is being copied from the this HP StoreOnce Backup system. All target details are specified by the backup application when the outbound copy job is created. Target Store The name of the target store on the StoreOnce Backup system to which the job is being copied.
4. Click on an item within a list to display further details about it in the lower part of the page. Table 33 Outbound copy job fields Field Description Item Name The name of the item being copied from the outbound copy job. This name is created by the backup application. Status The status of the outbound copy job, which may be Queued, Paused, Running, Cancelled, or Completed. If the status information displays —, no further information is available.
Table 33 Outbound copy job fields (continued) Field Description policy, or target-side deduplication with a high-bandwidth transfer policy. See Store Details tab (page 98). Unsuccessful Retry Attempts If there are multiple unsuccessful attempts, a network link may be down or a blackout window may be scheduled. Next Copy Attempt Time This is the time that the next copy will be attempted, if the previous one was unsuccessful.
1. If necessary click + to display the filter options. Check the boxes against the options that you wish to use. Specify as many options as possible to narrow the search. Wild cards and boolean logic (AND/OR filters) are not supported. 2. 3. • The name of the item is a unique identifier that is always defined on the backup application. Similarly, the client name is defined on the backup application.
Table 34 Inbound copy job fields 112 Field Description Item Name The name of the item being copied to the inbound copy job. This name is created by the backup application. Status The status of the inbound copy job, which may be Queued, Paused, Running, Cancelled, or Completed. Data Size The amount of data in the copy job. Copy Throughput The copy speed. Source Appliance The address of the source appliance. The source is this HP Backup system.
4. Click on an item within a list to display further details about it in the lower part of the page. Table 35 Inbound copy job fields Field Description Item Name The name of the item being copied to the inbound copy job. This name is created by the backup application. Status The status of the inbound copy job, which may be Queued, Paused, Running, Cancelled, or Completed. If the status information displays —, no further information is available.
Table 35 Inbound copy job fields (continued) Field Description Copy Operation Cancelled This indicates whether the user has cancelled the copy job or not. To cancel a copy job HP recommends to cancel copy jobs via the backup application and only use the GUI as a last resort. This ensures that the backup application catalog stays in sync with the backup images. NOTE: If you use the GUI to cancel an inbound copy job, it is recommended to cancel the job in the source outbound copy jobs list first. 1. 2. 3.
• Object Not Ready: contact HP Support. • Job State Inconsistency Found: contact HP Support. A job may have been paused for the following reasons: • Link failure: the network between the appliances is down.Check the network connectivity. Once the connection is re-established, the copy should automatically continue. • Shutdown: the source or destination appliance was shutdown. Once the appliance is back online, the copy should automatically continue.
7 Housekeeping function IMPORTANT: Housekeeping is an important process to maximize the deduplication efficiency of the appliance. You must ensure that the housekeeping process has enough time to complete. Running backup, restore, replication, and Catalyst Store operations with no break (i.e., 24 hours a day) can result in housekeeping never completing. HP strongly recommends that you read HP StoreOnce Concepts and Configuration Guidelines available at www.hp.com/go/storage/docs for more detailed guidance.
Table 36 Overall tab housekeeping statistics Field Description Status Status is one of the following: • Running – The housekeeping process is active. During startup or shutdown this status may also show Starting or Stopping.
Table 37 Libraries, Shares, and StoreOnce Catalyst tabs housekeeping statistics Column Description Libraries/Shares/Catalyst Stores Identifies the device name Status See Table 36 (page 117) Secure Erase Mode Indicates if the share is enabled for the Secure Erase feature. “None” means Secure Erase is not enabled. “[x] Overwrite Passes” means Secure Erase is enabled and indicates the number of times the data will be overwritten (1, 3, 5, or 7) when deleted.
NOTE: After a power cycle, the start of housekeeping is delayed for 15 minutes. The graphs will not recalculate during that time. As housekeeping resumes, the housekeeping queue is recalculated. The queue will show the number of jobs increasing even if new jobs are not being created. If housekeeping is paused (or in blackout), the queue will not display existing jobs until housekeeping is re-enabled. However, new housekeeping jobs will be reported.
Housekeeping should not be left in the paused state for significant amounts of time; pause only as a maintenance tool.
8 StoreOnce reporting The following reporting options are specific to HP StoreOnce functions: • Activity report (page 121) • Reporting page (page 122) IMPORTANT: HP StoreOnce Enterprise Manager is a standalone software application that provides basic management capabilities in a replication environment and provides an easy way for customers to manage multiple devices being replicated across multiple sites.
Current replication and StoreOnce Catalyst copy job throughput graph Reporting page Select HP StoreOnce→Reporting from the navigation tree to display reports. This page has four storage reporting tabs: Overall, Libraries, Shares, and StoreOnce Catalyst. On each tab, you have the option to export a CSV (comma separated value) file by clicking Export Disk Storage to CSV.
Reporting page 123
9 Hardware Problem and Storage Reporting The following reports are available from the Navigator and provide valuable information about the status of hardware and physical disk storage: • Hardware Problem Report (page 124) (only available on HP StoreOnce 2610/20, 4210/20 and 4420/30 Backup systems) • Storage Report (page 125) Hardware Problem Report NOTE: The Hardware Problem report is only available with HP StoreOnce 2610/20, 4210/20 and 4420/30 Backup systems because on other systems the Hardware tree
Storage Report This page provides details about the storage space usage. It shows free space and used space, which added together make up the total storage space. It also shows user data written and the deduplication ratio. Table 39 Storage report parameters Field Description Total Capacity The total capacity of available and used space. Free Space The amount of free space available. Used Space The amount of space that has been used. User Data Written The amount of user data that has been written.
10 Hardware This page provides a tree hierarchy which allows the user to monitor the status of installed hardware components NOTE: The layout of the Hardware tree varies according to the StoreOnce models. There are two top-level items; one for the server and one for the storage. StoreOnce 2620, 4210/4220 and 4420/4430: see separate section, HP StoreOnce 2620, 4210/4220 and 4420/4430 Hardware tree (page 132).
Name Value Vendor The vendor, for example HP for the server but unspecified for the temperature sensors within it. System Name The system name, which is only relevant at the top level of Hardware. Status The Status of the element, useful for troubleshooting to identify elements that are down or degraded. Rolled Up Status The worst status of the components in the hierarchy below this item. If there is a fault, drill down into the lower elements in the hierarchy to get further information.
The following installed hardware components are included under the tree hierarchy for the server. If the Status or Rolled Up Status is down or degraded, look at the Diagnostic Messages for more details. 128 • CPU • Fans • HBA (PCI-E Slot 2): This is the Fibre Channel card in slot 2.
• iLO Modules • Memory DIMMs • NIC 1: These are the 1GbE ports. Expand Ports to map physical ports to eth0, eth1, eth2 and eth3. • NIC 2: This is the 10GbE card in PCI-E slot 6. Expand Ports to map physical ports to eth4 and eth5. • NIC 3: This is the 10GbE card in PCI-E slot 5. Expand Ports to map physical ports to eth6 and eth7. • bond0 to n: The number of items depends upon how network bonds were configured at installation.
Monitoring the storage NOTE: The storage hardware structure is not identical for all models. The terminology and elements shown on the Storage Cluster section of the Hardware tree may be slightly different depending upon the model that you are using. This section contains a list of Storage Clusters. Each storage cluster contains the following items: • Drive Enclosures • Pools • Controllers Drive enclosures HP StoreOnce 4900 There is an entry for each storage controller and associated disk enclosure.
HP StoreOnce 2700, 4500, and 4700 Backup systems: There is always one enclosure for the internal storage. If the model supports additional enclosures, each installed shelf will be listed. • HP StoreOnce 2700 Backup cannot be expanded. • HP StoreOnce 4500 Backup supports the addition of up to three expansion enclosures; these may contain 12 x 2TB or 12 x 4TB disks.
Drives (enclosure) This page provides details about the status of the hard disks within the head unit or enclosure. The status is either Good or Failed. This page also provides buttons to switch the disk's Beacon LED on and off. See Replacing a hard disk in a disk enclosure (page 161) for information about replacing a failed disk. Table 40 Button functions on hard disk pages Button Description Turn Beacon LED On Use this button to turn the Beacon LED of the selected disk on.
Monitoring the SA controller, StoreOnce 2620, 4210/4220, and 4420/4430 This section contains a list of the SA (Smart Array) RAID controllers. The number corresponds to the slot location in the server. The following installed hardware components are included under the tree hierarchy for the RAID controller: • sa_battery_cap: battery capacitor • sa_cache: cache module • sa_enclosure_x: the enclosure The rolled up status of all controller components is reported as either Good or Degraded.
If the model supports additional shelves, each installed shelf will be listed. • HP StoreOnce 2620 Backup cannot be expanded. • HP StoreOnce 4210/4220 Backup supports the addition of one extra shelf. The head shelf is identified as Internal. • HP StoreOnce 4420/4430 Backup supports the addition of up to three extra shelves. The head shelf is identified as Internal. The extra shelves are identified by their port number.
11 Remote Support Remote support monitors your StoreOnce appliance and allows the appliance to proactively contact HP if issues arise on the system. All major (an Alert in the event log) and minor (a Warning in the event log) hardware events generate an alert that is sent to the customer-specified user and to HP Support. This alert automatically opens a support case. Generally, these alerts indicate that hardware should be replaced.
Configuring and modifying remote support Table 41 Remote support fields Field Description Support Level The level of support configured on the StoreOnce appliance: • Active – Allows HP to control and send commands to the appliance. This level of support will be available in an upcoming release. • Passive (default) – Allows events to be sent out but does not permit inbound queries • No support – No events are sent out and does not permit inbound queries (remote support is disabled).
Customer Information page This page displays the complete contact information of who should be contacted when Remote Support indicates that a support case is needed. Entering and modifying customer information 1. 2. 3. Click Modify on the Customer Information page. Enter or edit the contact information. The required fields are indicated with a red asterisk and red field outline. Use the Support From drop down box to select who will provide the support: HP Direct or HP Partner.
Server page This page displays the entitlement (warranty) serial and product numbers for the servers configured for remote support. Click Rescan Devices for the system to discover newly added servers, then add the entitlement serial and product numbers of the new servers. Entering and modifying entitlement information for the servers Table 42 Server Entitlement fields Field Description IP/Host Name The name of the IP or Host is automatically populated.
2. 3. Enter or edit the appropriate information. See Table 42 (page 138) for an explanation of the fields. Click OK. Storage page This page displays the entitlement (warranty) serial and product numbers for the storage expansion kits (if present) configured for remote support. Click Rescan Devices for the system to discover newly added expansion kits, then add the entitlement serial and product numbers of the new couplets.
Table 43 Storage Entitlement fields (continued) Field Description Entitlement Type Select either SAID or CarePackID if you purchased one of these extended warranties for the HP StoreOnce Backup system or hardware components. Entitlement ID The ID of the Entitlement agreement. Custom Delivery ID Not intended for this release. Leave blank. 1. 2. 3. Click Modify on the Storage page. Enter or edit the appropriate information. See Table 43 (page 139) for an explanation of the fields. Click OK.
Entering and modifying entitlement information for switches Table 44 Switch Entitlement fields Field Description IP/Host Name The name of the IP or Host is automatically populated. Product Name The name of the HP StoreOnce product receiving remote support is automatically populated. Serial Number The serial number of the HP StoreOnce product receiving remote support is automatically populated.
12 Access and Device Configuration This page provides System Information and access to the device configuration functions: • Device Configuration page (page 142) • User Management (page 142) • Email (page 146) • Support Ticket (page 148) Device Configuration page System Information shows summary details for the HP StoreOnce Backup system that were set up at installation and cannot be modified from the GUI.
An operator screen will only show a Modify button, while an Admin user management summary screen will show additional buttons: Add Group, Add User, and Delete. To add a user (Admin only) There are two types of users: • Local Users: A user created solely on the HP StoreOnce backup system. • External Users: A user who belongs to a domain to which the HP StoreOnce Backup system has been joined.
3. Enter User Name and User Role of user or admin. NOTE: • 4. The user name must be in this format and the user must be part of an existing domain: \, for example: AdminSys\ghearty Click OK. If the user name is not in the correct format, an error message will appear, and the external user will not be created. To add a group (Admin only) This option allows you to add a group that has already been set up on the AD domain to which the StoreOnce Backup system has been joined.
3. Select a permissions role of user or admin, then click OK. If the group does not exist, exists already, or if there is missing information, an error message is displayed. To modify a user The Admin user and users created with a user role of admin can modify any local user password or the role of an external user or external group. The Operator user and users created with a user role of user may only modify their own password and cannot change the role of a group or any user. To modify a local user 1.
To modify an external user or external group 1. To modify an external user or group, select the external user or group to modify and click Modify. You will have the option to change the permissions role. Only users with Admin permissions can modify roles of users or groups. 2. 3. Change the permissions role. Click OK. At the confirmation for the role change, click OK. To delete a user or group (Admin only) IMPORTANT: Do not delete the two default user accounts: Administrator and Operator. 1. 2.
The Email Setup page displays the current configuration for sending out event notifications via email. This includes information needed to route the email (SMTP server), as well as the association of events with destination email addresses. A single event can generate a notification to multiple email addresses. Also, different sets of events can generate notifications to different email addresses. To configure email settings Click Configure and enter the required details.
Notifications. If the same event generates email notifications to multiple addresses, a separate row is used to represent each event/email-address pairing. The fields are: Table 47 Events notified by email parameters Name Description Severity Severity of the event (INFO/WARN/ALERT). Email Destination The email destination address. To manage email notifications 1. Click Manage Email Notifications to update the event/email-address association list. 2.
Table 48 Support ticket parameters Name Description Automatic data collection enabled Shows whether data collection for a system crash is enabled or not. Number of data sets to be retained The retention policy. The number denotes the number of previously collected tar files to be retained in each node. Send system configuration by email enabled After each data collection, a zip file containing specified StoreOnce and system command outputs representing the system configuration may be sent.
Table 49 Data collection parameters Name Description Name The name assigned to the data collection. Description Description of the data collection. State The state of the data collection. A collection process can be in one of the following states: COLLECTING, COLLECTED, PARTIALLY_COLLECTED, PACKAGING, DELETING, DOWNLOADED, or FAILED. Date Timestamp of when the data was collected. Initiator The initiator of the data collection.
Delete data collection Use the Delete button to delete the selected data collection, or Delete All to remove all data collections. This operation removes the tar files on each node from the system. NOTE: This operation may take some time. The equivalent CLI command is support del ticket and is accessible to both Administrators and Operators.
13 Events Select Events from the Navigator to display each Alert, Warning, and Information message generated by the Management Server. Three levels of events are represented: • Alerts: Disruptive events that can result in loss of access to data. • Warnings: Potentially disruptive conditions in which access is not lost, but if the situation is not addressed, it can escalate to an Alert condition; for example, reaching a very high server CPU utilization or approaching a quota limit.
1. 2. Click Delete at the top of the Events log. Enter the number of days. All events older than this will be deleted. 3. Click OK.
14 Configuration save and restore process StoreOnce appliances enable creation of a backup of device configuration settings in the form of a file that can be retrieved from the appliance and stored on the user’s PC for possible use in the future. The configuration backup file may be used to quickly configure a replacement or repaired StoreOnce appliance in the unlikely event that the appliance fails and all data and configuration details are lost.
security reasons. Only custom accounts are provided, the default Admin and Operator account settings are not included in the file. • Network: StoreOnce CLI command information is provided to allow the user to reapply network settings for 1GbE and 10GbE network configurations. • Time and Date: This includes NTP server and timezone settings for the appliance.
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• • Catalyst: The information recovered is as follows: ◦ Store name ◦ Access control list ◦ Local appliance settings: Port number and Maximum concurrent jobs ◦ Blackout and throttling window settings for copy Housekeeping: The information recovered is as follows: Blackout and throttling window settings Performing a configuration save A configuration save operation can be done at any time using the following process: 1.
3. After configuration, recovery backups can be configured and replication mappings re-established in order to reverse replicate data back to the appliance (see replication information in the user guide) WARNING! QR is a complete re-image of the device and is only used for catastrophic issues or major software updates where compatibility cannot be maintained. NOTE: To restore network or other device management settings use the procedure described in the following section.
15 Storage management This chapter describes: • The storage RAID configuration • How to identify a failed disk • How to replace a disk • How to rebuild the RAID if several disks fail • How to expand storage after adding a new shelf • How to expand storage using a previously configured shelf NOTE: For instructions on how to connect additional storage by adding a new capacity upgrade enclosure (not available with the StoreOnce 2700 or 2620 Backup system), please see the printed documentation suppl
• The HP StoreOnce 4500 Backup system has 12 disks in the storage system itself; two of these disks (disk 1 and 2) are dedicated for use by the operating system and are in a mirrored configuration, such that one disk can be lost without the failure of the system. The remaining 10 disks in the system are in a RAID 6 set which contains the backup data, two disks can be lost in this system without loss of the backup data.
Use the GUI to: • HP StoreOnce 2610/20, 4210/20 and 4420/30: Access the Hardware Problem Report to identify problems with a failed or failing disk; see “Hardware Problem Report” (page 124). • Access the appropriate Hardware page for details for the device.
To install the drives 1. Use the StoreOnce User Interface to identify which drive needs replacing. For example, to identify the disks installed in drawer 1, expand the Hardware tree: Hardware — Storage Cluster 1— Drive Enclosures — Sub Enclosure (Drawer 1) — Drives A list of installed drives is displayed with their disk bay locations. 2. Open the hard drive drawer for the relevant drawer. Pull the handle up (1) and out (2) to extend the drawer (3).
3. Press the button (1) to release the eject lever. Pull out the disk carrier handle (2) and slide the hard drive assembly (3) out of the drive bay. Be sure to support the drive when pulling it out of the bay. Figure 10 Removing the drive 4. Press the button (1) to release the carrier handle (2). Insert the hard drive (3) and close the carrier handle (4).
5. Close the hard drive drawer. You will hear it click into place when it is securely closed. The fans will return to normal speed when both drawers are properly closed. WARNING! Pinch hazard—Keep hands out of front and rear of chassis when closing hard drive drawers. CAUTION: To prevent improper cooling and thermal damage, do not operate the disk enclosure for an extended period of time with the drawer open.
3. After the delete command has completed rebuilding the storage system use the following StoreOnce CLI commands to discover and add storage to the system hardware prepare storage hardware add storage This will configure both the storage in the appliance (base storage) and any attached expansion shelves, if licenses are present on the appliance.
5. Look at the diagnostic message and scroll down to the logical drive section to locate the UUID of the logical drive that is not configured. NOTE: It is also possible to view the hardware tree from the StoreOnce GUI and expand the tree to locate the storage enclosure that contains the alien LUN. 6. 7. After identifying the logical unit that needs to be deleted, note its UUID because you will need to specify this in the delete command.
16 Basic troubleshooting • Accessing the CLI (page 167) • Password problems (page 168) • Pulling a Support Ticket (page 168) • Licensing (page 168) • Multiple users (page 169) • Connecting to the StoreOnce Backup System from the backup application (page 169) • Timeout problems with NAS CIFS shares (page 169) • Power off and power on (page 170) • NFS State handle error (page 170) • Backup or replication fails (page 170) • Catalyst troubleshooting (page 171) • Performance (page 171) •
Figure 12 Physical connections to HP StoreOnce 4900 Backup 1 VGA connector 2 USB connectors Figure 13 Physical connections to HP StoreOnce 4700/4500 Backup 1 and 2 PS2 connectors 4 and 5 USB connectors 3 VGA connector Password problems Admin users may reset passwords for operator users. If the Admin credentials are accidentally lost, it is possible to reset the Admin password using the account “hpresetpassword”.
To continue using these features, separate licenses must be purchased for StoreOnce Catalyst and Replication and applied within the 90 day period. If they are not, data is not lost but: • Replication: Replication Target libraries will continue receiving replicated data, however, you will receive notification every 24 hours that your license has expired.
NOTE: This can resolve issues resulting from timeouts, but is not exclusively the only reason for such failures. A large number of ‘out of sequence’ writes causing slow response times within the product often can be the root cause. Further analysis may be required should increasing the timeout not be successful. In order to increase the timeout: 1. From the Start menu, click Run.... 2. Type regedit in the Open: field and click OK. 3.
Refer to the HP StoreOnce Concepts and Configuration Guidelines for recommended and maximum values. Replication fails If replication needs to take place through a firewall, the network administrator will need to open (TCP) ports 9387 (Command protocol) and 9388 (Data protocol) to allow the replication traffic to pass to and from the HP StoreOnce Backup systems.
on the Fibre Channel SAN. If you cannot see the device, check Device Manager to make sure it is visible from the host. I cannot see additional slots from the backup application When you create additional slots for an autoloader/library on the HP StoreOnce Backup system, you may need to restart services on the backup application so that it can see the new slots.
17 Advanced troubleshooting More detailed troubleshooting information can be found at http://www.hp.com/support.
You will use the StoreOnce CLI command hardware update firmware to implement firmware updates. See the HP StoreOnce CLI Reference Guide for more information on using the command and the HP Maintenance and Service Guide for your product for more specific details regarding firmware updates. Using the 10Gb ports (HP StoreOnce 4900/4700/4500/44xx) The default setting is for only the 1GbE ports to be configured; the 10GbE ports are not configured.
Rebooting the system • system reboot: This gracefully reboots the appliance by shutting down all services before powering down the server. This means on reboot the deduplication stores will start up from a clean state. • hardware reboot: This uses the iLO port to reboot the server, which does not allow StoreOnce service sets to reboot gracefully. This results in deduplication stores shutting down in an unclean state and requiring integrity checking (an automatic process) on reboot.
Options for creating space include: • Review your backup jobs to see if you can reduce the size of backup or retention time. • Use the backup application job settings to overwrite or erase data. • Ensure Housekeeping is running and is keeping up with demand. Reduced performance using Data in Flight Encryption If Data in Flight Encryption is configured on the subnet, the system may experience decreased performance. This is the expected behavior when using the IPsec protocol.
1. Use the following StoreOnce CLI to remove all configured storage on the appliance (except that used by the operating system): hardware delete storage all 2. This will clean up all filesystem configuration and delete LUNs on all storage devices. WARNING! This command will completely remove all configured storage, and will run at any time even if the storage is healthy. 3.
18 SNMP The HP StoreOnce Backup System has the ability to act as a Network Element in an SNMP network so that it can communicate effectively with Network Management Stations using SNMP (Simple Network Management Protocol). The StoreOnce implementation of SNMP is compatible with HP System Insight Manager (HP-SIM) and supports SNMP 1, 2 and 3. SNMP (Configuration) SNMP is enabled and configured using StoreOnce Management CLI commands.
5. Register TRAP-DESTINATIONS-MIB. Still in the Command window, enter the command mxmib —a TRAP-DESTINATIONS-MIB.cfg. 6. 7. Log out from the HP System Insight Manager and then log back in again. Check that SEMI-MIB and TRAP-DESTINATIONS-MIB have been registered with HP System Insight Manager by selecting Options — Events — SNMP Trap Settings… on the HP-SIM Home page. Scroll down the list of available MIBs to locate SEMI-MIB and TRAP-DESTINATIONS-MIB. Update the system type database 1. 2. 3. 4.
5. Click OK. The HP StoreOnce Backup System will now be included as a product within the pool of managed system types. (Select Storage Device from the System Type drop-down menu to check this.) Discover the HP StoreOnce Backup System NOTE: Always set up the SNMP parameters on the StoreOnce Management Console before discovering the HP StoreOnce Backup system on HP-SIM. See the HP StoreOnce CLI Reference Guide for the complete range of SNMP commands. 1. 2. 3. 4.
5. Click Credentials…, select the SNMP tab and type in the Read community string. This should be the same as the Read Community string that you configured on the StoreOnce Management Console. If you are using the default setting that allows everyone on the network to read the reported alerts, enter “public”. Click OK to confirm. 6. 7. Click Save to save the discovery rule. To start the discovery process click Run Now.
NOTE: If a firewall is in operation on the machine running HP Systems Insight Manager, make sure the HP StoreOnce Backup system(s) are within the firewall. 8. The discovery process adds new machine(s) to the collection of managed systems. To locate the HP StoreOnce Backup system, enter its IP address in the Search box in the left-hand pane and click Search. NOTE: If the discovery process fails, check that the network is working correctly and that the HP StoreOnce Backup system is online.
19 Key Parameters The following tables provide important specifications about the StoreOnce Backup systems. • StoreOnce 2700, 4500, 4700 and 4900 Backup (page 183) • StoreOnce 2610/2620, 4210/4220, 4420/4430 Backup (page 184) NOTE: All table values assume that the StoreOnce Backup system is running the latest StoreOnce software.
1 This limit is not rigidly enforced, it is dependant on memory availability. StoreOnce 2610, 2620, 4220, 4420, and 4430 Backup Table 52 Key parameters for HP StoreOnce 2610, 2620, 4220, 4420, and 4430 Backup 2610 iSCSI Backup 2620 iSCSI Backup 4220 Backup 4420 Backup 4430 Backup Minimum raw storage capacity (TB) 2 4 10 10 20 Maximum raw storage capacity (TB) 2 4 22 46 92 Minimum usable (after RAID) capacity (TB) 1 2.5 8 8 16 Maximum usable (after RAID) capacity (TB) 1 2.
Table 52 Key parameters for HP StoreOnce 2610, 2620, 4220, 4420, and 4430 Backup (continued) 2610 iSCSI Backup 2620 iSCSI Backup 4220 Backup 4420 Backup 4430 Backup Maximum concurrent replication jobs as source 12 12 24 48 48 Maximum concurrent replication jobs as target 24 24 48 96 96 1 This limit is not rigidly enforced, it is dependant on memory availability.
20 Support and other resources Contacting HP For worldwide technical support information, see the HP Support Center: http://www.hp.
Select HP StoreOnce Backup and then select your product. Websites • HP Website: http://www.hp.com • HP Storage Products: http://www.hp.com/go/storage • HP Enterprise Backup Solutions Overview: http://www.hp.com/go/ebs • HP Technical Support website: http://www.hp.com/support • HP Technical Support Downloads website: http://www.hp.com/support/downloads • HP Single Point of Connectivity Knowledge (SPOCK) website: http://www.hp.com/storage/ spock • HP partner and store locator: http://www.hp.
TIP: Provides helpful hints and shortcuts. Customer self repair HP customer self repair (CSR) programs allow you to repair your HP product. If a CSR part needs replacing, HP ships the part directly to you so that you can install it at your convenience. Some parts do not qualify for CSR. Your HP-authorized service provider will determine whether a repair can be accomplished by CSR. For more information about CSR, contact your local service provider, or see the CSR website: http://www.hp.
A Upgrading to StoreOnce software, version 3.11.x StoreOnce software version 3.11.0 introduces a major change to the way the network is configured. Version 3.11.0 software supports a more flexible network environment than earlier software versions, allowing connection to up to three subnets without VLAN tagging. If VLAN tagging is enabled, up to 128 VLAN subnets may be configured. StoreOnce software version 3.11.0 also provides support for Data In Flight Encryption using the IPsec protocol.
Network model with StoreOnce software version 3.11.0 and later The network is defined in a single network configuration that is created using StoreOnce CLI commands. The key concepts to understand when creating or modifying the configuration are: • Up to three DNS servers may be configured for the StoreOnce Backup system • One Management VIF address must be configured for StoreOnce 6500 and B6200 Backup systems; this is the VIF address that will be used to access the StoreOnce Backup system GUI and CLI.
This is Dynamic Link Aggregation mode, using the LACP protocol. It creates aggregation groups that share the same speed and duplex settings. Mode 6 (Balance-alb) This is adaptive load balancing. This includes balance-tlb and receives load balancing (rlb) for IPv4 traffic. There are some restrictions to these bonding modes: • Bonded ports must operate at the same speed: 1GbE ports cannot be bonded with 10GbE ports. • Each port can be part of only one subnet (unless VLAN Tagging is enabled on that port).
Example network environment The following figure illustrates a possible configuration to make use of both the extra portset/subnet availability and support for VLANs in StoreOnce software version 3.11.0. We shall use this as the basis for our examples later in this appendix. Figure 15 Network configuration, making use of all ports and providing support for VLAN subnets NOTE: For a worked example on configuring this network see Worked example (page 192). Updating to StoreOnce 3.11.
After successful update, the configurations can be viewed using the StoreOnce CLI command, net show config list. You will notice that there are a number of entries. • There are two fixed configurationnames reserved for the system whose names cannot be used for any other configurations: Factory_Default_Configuration and current. • There are five dummy configurations that map to the old template models. Only one of these will contain data.
Encryption Links: Bonding Mode: 1 (Active Passive Bonding) Command Successful Modifying the current configuration After upgrade, you may wish to: • Add a further portset to support an additional Data subnet. If the portset is VLAN enabled, it will be possible to configure multiple VLAN subnets. If it is not enabled, you may only add one Data subnet to the portset.
To add a third subnet If you have not configured all ports on the StoreOnce Backup system, you may add a portset to the configuration and then add a subnet to that portset. If the portset is not VLAN enabled, you may add only one subnet to the portset. In our example, eth2 and eth3 are still available and we shall create a new portset for a StoreOnce Catalyst Copy and Replication subnet. We shall use Bonding Mode 6, we shall simply call the new portset, portSet3 and the new subnet, subnet3.
3. Add four IP addresses to the subnet # net add ipaddr ModifyDataConfig subnet1 10.168.7.21,10.168.7.22,10.168.7.23,10.168.7.24 4. Add a second VLAN subnet to the portset. The StoreOnce CLI command is in the format: # net add subnet subnet subnet_vlan1 portset portSet1 gateway 10.168.6.1 netmask 255.255.0.0 domain nearline.local default no vlantag 23 5. Add the IP addresses to the subnet # net add ipaddr subnet_vlan1 10.168.6.25,10.168.6.26,10.168.6.27,10.168.6.28 6.
to expand the three subnets for the additional couplet. Remember that VLANs require one IP address per node and physical data LANs require two IP addresses per node. # net add ipaddr subnet1 172.168.7.29,172.168.7.30,172.168.7.31,172.168.7.32 # net add ipaddr subnet_vlan1 10.168.8.29,10.168.8.30 # net add ipaddr subnet2 192.168.6.15,192.168.6.
VLAN tag: Port Set: portSet2 with these interfaces: eth0 eth2 Encryption Links: 172.18.198.101 Bonding Mode: 1 (Active Passive Bonding) Configuring IPsec on the media server Refer to the HP StoreOnce Backup Linux and UNIX Configuration guide. Instructions for configuring IPsec on Windows media servers will be provided in the next version of this guide. Encryption with replication StoreOnce Backup systems are treated exactly like clients by IPsec.
B Regulatory information For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at http:// www.hp.com/support/Safety-Compliance-EnterpriseProducts. Belarus Kazakhstan Russia marking Manufacturer and Local Representative Information Manufacturer’s information: • Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, California 94304, U.S.
HP Enterprise Servers http://www.hp.com/support/EnterpriseServers-Warranties HP Storage Products http://www.hp.com/support/Storage-Warranties HP Networking Products http://www.hp.
Index A AD authentication, 44 AD domain adding the StoreOnce device, 45 adding users and groups, 46 configuring CIFS server, 44 managing shares, 49 AD domain, leaving, 52 administration housekeeping page, 116 appliance page replication, 62 authentication CIFS server, 41 B backup fails, 170 mapping deleted, 81 bandwidth limiting, 69, 96 bandwitdh limiting windows catalyst, 96 barcode, 33 barcode characters, 26 barcodes VTL cartridge barcode bulk edit, 37 beacon LED, 132 Belarus Kazakhstan Russia EAC marking
store, 100 delete all cartridge, 35 delete support ticket, 151 device configuration, 142 devices create new, 27 delete, 29 edit details, 28 devices page, 21, 40 Devices tab deleting cartridges on, 35 document conventions, 187 related information, 186 documentation HP website, 186 download support ticket, 150 drive emulation , 25 drives defining number of, 25 replication, 68 GUI see web management interface E I EAC marking Belarus Kazakhstan Russia, 199 edit device details, 28 slot mappings name, 74 stor
MSL G3 series (4x48) Library, 30 MSL G3 series (8x96) Library, 30 multiple users, 169 N NAS CIFS server page, 40 NFS server page, 52 shares page, 53 NAS share editing, 54 NAS share mappings replication, 80 network troubleshooting, 171 network configuration, 11 Network Path, 41, 54, 56, 58 NFS server specifying NFS hosts, 52 NFS server page, 52 NFS share connecting to, 53 creating, 57 nfs share state handle error, 170 node monitoring, 127, 132 O online help navigating, 14 out of sync settings, 68 P passwo
share synchronization logging progress, 68 shares page, 53 slot mappings edit name, 74 slots defining number of, 25 SNMP configuration, 178 MIBs, 178 software update, 173 source appliance permissions, 66 status reporting page, 122 system activity, 121 status page replication, 62 storage monitoring, 130 storage shelf troubleshoot, 176 storage space usage report, 125 StoreOnce Backup system logging on to CLI, 15 logging on to GUI, 13 StoreOnce Catalyst see Catalyst StoreOnce catalyst pause jobs, 96 Storeonce