HP StoreOnce VSA Backup System User Guide (TC458-96025)

Notifications. If the same event generates email notifications to multiple addresses, a separate row
is used to represent each event/email-address pairing. The fields are:
Table 37 Events notified by email parameters
DescriptionName
Severity of the event (INFO/WARN/ALERT).Severity
The email destination address.Email Destination
To manage email notifications
1. Click Manage Email Notifications to update the event/email-address association list.
2. On the Manage Email Notifications dialog, do one of the following:
• Choose an existing email address from the drop-down menu and click Select to display
it in the Update events for addresses field
• Enter a new address directly into the Update events for addresses field
3. Select the event group(s) to be associated with the addresses (Alert, Warn, and/or Info), and
click OK to update the list. The updated list is displayed almost immediately in the Events
Notified by Email topic page.
Support Ticket
The Support Ticket page provides information about the Support Ticket configuration. HP Support
will ask customers to upload support tickets to an ftp site to aid diagnosis of issues a customer may
be experiencing. Information about support tickets that have been generated is found under the
Data Collection topic. See Data collection (page 121).
To modify the Support Ticket configuration
Click Modify, make the required changes, and click OK.
120 Access and Device Configuration