Setup Instructions for the HP OpenStorage (OST) Plug-in for Symantec NetBackup using HP StoreOnce Backup Systems

9 Troubleshooting
Table 5 (page 23) lists common HP OpenStorage (OST) plug-in setup and installation issues and
solutions.
Table 5 Common OST plug-in issues and solutions
SolutionsPossible CauseSymptom
Sr.
No.
Connectivity between the media
server and the HP StoreOnce Backup
System should be checked.
Storage server is not reachable. HP
OST logs show an -1106 error from
the server.
Job failing with error code 83/841.
Policies should be set up in such a
way that maximum sessions are not
Storage server is overloaded, or the
server is unable to service any more
Job failing with error code 83/842.
reached at HP StoreOnce Backup
System.
sessions. HP OST logs show an
-1109 error from the server.
Please go to http://
h20565.www2.hp.com/portal/site/
hpsc/public/psi/manualsResults/?
lang=en&cc=us&
sp4ts.oid=5196525http://
h20565.www2.hp.com/portal/site/
hpsc/public/psi/manualsResults/?
lang=en&cc=us&
sp4ts.oid=5196525, locate the
Catalyst user guide, and determine
maximum sessions.
Correct credentials, matching the HP
StoreOnce Backup System, should
Client permission is enabled for the
HP StoreOnce Backup System
service set.
Catalyst Stores are not listed while
creating the disk pool.
3.
be given at the NBU console. Only
Stores which have permissions to
given credentials are granted access.
The storage server IP/host name
provided while registering with NBU
is incorrect.
IP/host name used for registering is
not correct.
Receive the error, Authorization
error, verify User name
and Password, while registering
storage server with NBU.
4.
Fusion Manager IP/host name should
be used if using a single node
device. If you are using a single node
device, the service set IP/FQDN and
Fusion Manager (HP StoreOnce
Backup System management console)
IP/FQDN are the same.
Service set IP/ FQDN should be used
if you are using a multinode device.
If you are using a multinode device,
the service set IP/FQDN is different
from Fusion Manager IP/FQDN.
Fusion Manager IP/FQDN cannot be
used for registering with NBU.
The timeout value should be
increased in NBU master server host
properties.
This occurs when a large number of
jobs are running on the target
system and results in a client
timeout.
Backup failing with error code 23.6.
The SLP data classification at the
source and target should be kept the
same.
Data classification is different for
source and target SLP.
Import jobs failing with error code
191.
7.
23