HP Store Once 2700, 4500 and 4700 Maintenance and Service Guide

p1224 Storage System 02358fe6-0000-1000-b012-53344230334b DEGRADED
p1224 Storage System 010e9a23-0000-1000-b01c-533442303034 OK
# hardware show status 02358fe6-0000-1000-b012-53344230334b
Name Dev-id Status
-------------------- ------------------------------------ --------
p1224 Storage System 02358fe6-0000-1000-b012-53344230334b DEGRADED
- 50014380254FAD32 OK
Drawer 1 500143802050F740 DEGRADED
Pools pools-1 DEGRADED
Controller 1 50014380254FAD30 OK
# hardware show status 010e9a23-0000-1000-b01c-533442303034
Name Dev-id Status
-------------------- ------------------------------------ --------
p1224 Storage System 010e9a23-0000-1000-b01c-533442303034 OK
Pools pools-2 OK
Controller 1 50014380254FAA50 DEGRADED
# hardware show status 50014380254FAA50
Name Dev-id Status
----------------- ---------------------- --------
Controller 1 50014380254FAA50 DEGRADED
Cache Module 1 50014380254FAA50_IOC_1 OK
Cache Battery 1 50014380254FAA50_BAT_1 MISSING
# hardware show status 50014380254FAA50_BAT_1
Name Dev-id Status
--------------- ---------------------- -------
Cache Battery 1 50014380254FAA50_BAT_1 MISSING
3. When you reach the faulty component, use the following command to display details and
look at the diagnostic message for more information.
hardware show status <Dev-id> details
Name
----------------------------------------------------------------------
Cache Battery 1
Dev-id = 5001438025A26200_BAT_1
Status = MISSING
message = The supercap is missing or has failed
type = superCapacitor
estimatedChargeRemaining = 100%
chargeStatus = FULLY CHARGED
Replacing the RAID cache module and SuperCapacitor
NOTE: The recommendation is to replace both the SuperCapacitor and RAID cache module at
the same time, regardless of which element has failed.
RAID cache module and SuperCapacitor location
There is one SuperCapacitor and cache module for each RAID Controller. (This means the HP
StoreOnce 4700 Backup has two modules.) The RAID cache module is slotted onto the RAID card;
the SuperCapacitor is located in the center of the unit, clipped to the floor of the chassis behind
the disk cage.
Replacing the RAID cache module and SuperCapacitor 29