HP Store Once 2700, 4500 and 4700 Maintenance and Service Guide

9 The QR ISO image
In the rare occurrence of a complete system failure it may be necessary to re-install the product
software. This task is normally carried out on the recommendation and under the supervision of
HP Support.
CAUTION: The Quick Restore process will delete all stored data and configuration settings
returning your product to factory default settings.
Download Quick Restore ISO Image
The StoreOnce Quick Restore ISO Image is used to install the Gen 3 software image onto the
StoreOnce appliance disks. The Quick Restore ISO Image is available for download from: http://
www.hp.com/go/storeonceqr.
You will need an HP Passport account to download the QR image, this can be created when you
first access the download website.
Select StoreOnce 2700, 4500 and 4700 Backup QR image and download the ISO.
Create a bootable QR USB Stick
Use the HP USB Key Utility for Windows to copy the ISO image to a USB key using a Windows
PC. The HP USB Key Utility for Windows can be found at: http://www.hp.com. Search on HP
USB Key Utility and be sure to select version 1.7.0 or later. You may need to display the Revision
History tab to locate the download.
1. Select the Downloads tab.
2. Scroll down to the HP USB Key for Windows application.
3. Download the latest version.
4. Install on a Windows PC.
5. Run Start — All Programs — HP System Tools — HP USB Key Utility.
6. When prompted to select a task to performance choose: Create a bootable USB Key from
CD/DVD. And click Next.
7. Insert a blank 4GB USB key when prompted. This USB key must not contain any previously
configured Linux partitions, it may contain a single FAT32 partition which will be overwritten.
8. On the Select Media page choose Browse for ISO file and locate the downloaded QR image.
Choose the drive letter of the USB key media to be used.
9. Proceed with the USB Key creation.
10. Once complete safely remove the USB stick from the Windows PC.
Delete storage
Before running QR it is advisable to remove all configured storage on the appliance. If you do not
do this you may get error messages during QR, reporting the presence of Alien LUNs.
1. Use the following StoreOnce CLI to remove all configured storage on the appliance (except
that used by the operating system):
hardware delete storage all
2. This will clean up all filesystem configuration and delete logical drives (LUNs) on all storage
devices.
Download Quick Restore ISO Image 37