HP Store Once 2700, 4500 and 4700 Maintenance and Service Guide

10 Support and other resources
Contacting HP
For worldwide technical support information, see the HP support website:
http://www.hp.com/support
Before contacting HP, collect the following information:
• Product model names and numbers
• Technical support registration number (if applicable)
• Product serial numbers
• Error messages
• Operating system type and revision level
• Detailed questions
New and changed information in this edition
This is the first edition.
Related information
The following documents [and websites] provide related information:
• HP StoreOnce 2700, 4500, 4700 and 4900 Backup User Guide (PDF): This is the user guide
for the StoreOnce GUI. It also describes how to carry out common tasks, such as save and
restore configuration, and software updates, that use StoreOnce CLI commands.
• HP StoreOnce 2700, 4500 and 4700 Backup Installation and Configuration Guide (PDF):This
guide describes how to install the HP StoreOnce Backup and carry out initial configuration.
• HP StoreOnce Backup Concepts and Configuration Guidelines (PDF): If you are new to the
HP StoreOnce Backup system, it is a good idea to read this guide before you configure your
system. It describes the StoreOnce technology and advises how to plan the workload being
placed on the HP StoreOnce Backup system in order to optimize performance and minimize
the impact of deduplication, replication and housekeeping operations competing for resources.
• HP StoreOnce Backup CLI Reference Guide (PDF): This guide describes the CLI commands
and how to use them.
• HP StoreOnce 4500/4700 (24TB) Capacity Upgrade booklet (PDF): This guide describes
how to install the capacity upgrade kits.
• HP StoreOnce Backup Linux and UNIX Configuration Guide (PDF): This guide contains
information about configuring and using HP StoreOnce Backup systems with Linux and UNIX.
Use the following link to access appropriate documents for your product:
www.hp.com/go/storage/docs
You can also find these documents from the HP Support Center website:
http://www.hp.com/support/
Query on your product name and then select the Product Manuals link.
Websites
• HP StoreOnce website: http://www.hp.com/go/storeonce
• HP Systems Insight Manager website: http://www.hp.com/go/hpsim
Contacting HP 41