HP OpenStorage (OST) Plug-in for Symantec NetBackup on Solaris (EJ002-90998, December 2012)

11 Troubleshooting
Table 3 (page 26) provides solutions to common problems relative to using the OST plug-in.
Table 3 Common OST plug-in problems and resolutions
Possible CausesSymptomSr.
No.
Make sure that the HP B6200 StoreOnce
Backup System is accessible from the
NetBackup media server.
The HP B6200 StoreOnce
Backup System is not
responding or inaccessible.
EMM status: Disk volume is
down. Resource request failed
(800).
1
Make sure that the media server and both of
the HP B6200 StoreOnce Backup System are
connected to the network.
Network issue.
Make sure that the HP B6200 StoreOnce
Backup System is configured properly. See
Improper HP B6200
StoreOnce Backup System
setup. “Configuring the StoreOnce Backup System”
(page 6).
Make sure that the required registration steps
are performed. See “Registering a storage
server with NetBackup (NBU)” (page 12).
Registration of storage server
failed or has not been
completed.
Unable to see the OpenStorage
(hp-StoreOnceCatalyst) option in
the Create Disk Pool wizard.
2
Start all NetBackup services.NetBackup services are down.The system failed to create
storage server <IPAddress>;
cannot connect on socket.
3
Check the validity of the command parameters.Invalid parameter(s) for the
nbdevconfig -creatests
command.
RDSM has encountered an issue
with STS where the server was
not found:
getStorageServerInfo
4
Check whether NetBackup services are
running.
Disk pool creation failed.
failed to create storage server
<IPAddress>, invalid command
parameter.
Check the validity of the command parameters.Invalid parameters for the
tpconfig -add command.
Invalid server information for type
hp-StoreOnceCatalyst server
<IPAddress>. Authorization
5
failed for OpenStorage server
<IPAddress>.
Use only the host name; do not mix.Mixed use of storage
server/media server IP address
Optimized duplication operation
does not get initiated.
6
and domain/host name in
tpconfig and
nbdevconfig commands.
This is a known limitation from NBU. Instead
of using “Expire after duplication,” use “Fixed
retention type.”
Retention type of backup is
selected as “Expire after
duplication.”
Optimized duplication is only
partially successful.
7
Run:The NetBackup Enterprise
Media Manager (EMM)
Master/media server does not
take changed hostname for the
8
nbemmcmd —renamehost <old
hostname> <newhostname>
database has not updated
properly.
machine and shows, not
connected status for old
hostname.
or:
nbemmcmd —deletehost
and:
nbemmcmd —addhost
These commands update the NetBackup
Enterprise Media Manager (EMM) database.
Refer to the applicable administrator’s guide
26 Troubleshooting