HP Store Once 4900 Backup Maintenance and Service Guide
Table Of Contents
- Backup system service and maintenance guide for HP StoreOnce 4900 Backup
- Contents
- 1 Spares part numbers for field replacement
- 2 General information
- 3 Identifying problems
- 4 Replacing the system motherboard
- 5 The HP p1228 RAID controller
- 6 RAID cache module and SuperCapacitor failures
- 7 Disk enclosures
- 8 Disk replacement
- 9 The QR ISO image
- 10 Support and other resources
- 11 Documentation feedback
3 Identifying problems
If you have configured recipients for SNMP traps or email alerts, they will be notified of any
problems with hardware components. You can also use the StoreOnce GUI and StoreOnce CLI
as described below.
Example alerts
The following alerts were triggered by a problem with a failed disk in an HP StoreOnce 4900
Backup system.
The following event occurred: hardwarecomponent.failure
Severity: ALERT
Date: Wed Jan 21 14:19:21 UTC 2013
Appliance: HPCZ225101H9
System URL(s): http://<IP_address1>, http://<IP_address2>
component:drive, status:FAILED, location:drive S/N:5C7229P34B in bay 11 in Drawer 2 of driveEnclosure
S/N:CZ7229P340:, Message: The drive is not ready and will not spin up., Diagnostic message: Reseat the drive.
If reseating the drive does not resolve the issue, replace the drive., uuid:Drive_Missing_b1000085,
eventId:00030002, level:ALERT, category:STORAGE_CLUSTER, overallStatus:DEGRADED, name:
vs_02358fe6-0000-1000-b012-53344230334b
Using the StoreOnce GUI
Events Log
The alert is also recorded in the Events Log.
10 Identifying problems