HP Store Once 4900 Backup Maintenance and Service Guide

Contents
1 Spares part numbers for field replacement.....................................................5
HP StoreOnce 4900 44TB Backup head server ...........................................................................5
HP StoreOnce 4900 disk enclosure.............................................................................................6
2 General information....................................................................................8
Performance best practices.........................................................................................................8
Upgrading BIOS or hardware firmware components......................................................................8
Upgrading StoreOnce software..................................................................................................8
POST messages and troubleshooting...........................................................................................8
Tasks that are unique to HP StoreOnce Backup.............................................................................9
Rack stability............................................................................................................................9
3 Identifying problems.................................................................................10
Example alerts.......................................................................................................................10
Using the StoreOnce GUI........................................................................................................10
Events Log.........................................................................................................................10
Hardware tree...................................................................................................................11
Using the StoreOnce CLI..........................................................................................................11
4 Replacing the system motherboard .............................................................13
Motherboard spares part numbers............................................................................................13
DIMM locations......................................................................................................................13
Before replacing the motherboard—iLO4 licenses.......................................................................14
After replacing the motherboard—iLO and BIOS configuration.....................................................14
5 The HP p1228 RAID controller....................................................................16
Overview..............................................................................................................................16
Spares part numbers..........................................................................................................16
Location of the RAID cards (server rear view).........................................................................17
RAID card ports............................................................................................................17
Identifying a RAID controller failure...........................................................................................17
Replacing the HP p1228 controller............................................................................................17
6 RAID cache module and SuperCapacitor failures..........................................20
Spares part numbers...............................................................................................................20
Identifying the cache module or SuperCapacitor failure...............................................................20
Example alerts...................................................................................................................20
Using the StoreOnce CLI.....................................................................................................21
Replacing the RAID cache module and SuperCapacitor...............................................................22
RAID cache module and SuperCapacitor location..................................................................22
Replacing the RAID cache module and SuperCapacitor .........................................................22
7 Disk enclosures........................................................................................23
Powering off the disk enclosure.................................................................................................23
After replacing a component....................................................................................................23
8 Disk replacement......................................................................................24
RAID configuration.................................................................................................................24
Hot spare disks..................................................................................................................24
Disk bay locations.............................................................................................................24
Distributing the disk drives correctly......................................................................................25
Ordering the correct replacement disk for a failed disk................................................................26
Identifying when a disk fails.....................................................................................................26
Replacing a hot plug disk in a disk enclosure.............................................................................27
Important Safety information................................................................................................27
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