10.5 HP StoreVirtual Storage Upgrade Guide (AX696-96256, March 2013)

9. Click Menu on the installer window to open the installer main window.
10. Click Exit to close the installer.
NOTE: After the Application Aware Snapshot Manager is installed, a reminder window opens.
This reminder states that you must open the Authentication Console to configure user names and
passwords for management groups for the Application Aware Snapshot Manager to work properly
with other backup applications.
Troubleshooting
See Table 3 (page 11) if you have see an error message during the upgrade process.
Table 3 Error messages
DescriptionError message
This message appears if the upgrades XML file is missing
or corrupted after it has already been downloaded.
Download the upgrade XML file again.
An error occurred while reading the upgrade configuration
file. If the file was from a web connection, click Try
Download Again, otherwise recreate your media image.
The CMC cannot connect to the FTP site to check for
upgrades, or FTP is connected but the vsftpd service is
stopped.
There was a problem connecting to the download site.
Please check your Internet connection and click Check For
Upgrades, or use local media by clicking Use Local Media.
This message appears when the CMC cannot write to the
downloads directory. Check the permissions on the
directory and try again, or select a different directory.
The CMC cannot write to the downloads directory. Select
a different directory in Upgrade Preferences and click Try
Download Again.
The drive where the CMC is trying to write the files has
<=2 GB of space left. The download stops so that the drive
does not fill up.
There is insufficient space on the drive for the upgrade
packages. Free up some space or use Upgrade Preferences
to change the download directory. Then click Try Download
Again.
A file or files was corrupted during the download. The
file(s) is automatically deleted, so they can re-download.
At least one file was corrupted when downloading from
the FTP site. This is usually caused by a transient network
We also allow you to proceed with upgrades in the event
that the bad file is not one that they need.
error. Either wait a few minutes or fix the network
connection, and then click Try Download Again. You can
also try to install the files. If the installation requires one of
the missing files, a message will inform you that the
installation was not successful.
Troubleshooting 11