NEXT JUMP HEWLETT-PACKARD SURESTORE 125EX OPTICAL JUKEBOX USER’S GUIDE Edition 1 CONTENTS INDEX PRINT Manufacturing Part Number: HP Part No.
NOTICE This document contains information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated to another language without the prior written consent of Hewlett-Packard Company. The information contained in this document is subject to change without notice.
TYPOGRAPHICAL CONVENTIONS The following typographical conventions are used in this manual: Emphasis: Denotes important information. NEXT Keycap: Keys on the jukebox. Computer Output: Information displayed in the display window and screen menu items that you can select. PREVIOUS WARNING:Warnings call attention to a procedure or practice that could result in personal injury if not correctly performed. Do not proceed until you fully understand an meet the required conditions.
IN THIS MANUAL NEXT PREVIOUS JUMP CONTENTS This user’s guide includes: Chapter 1 set-up information for the HP SureStore Optical 125ex optical jukebox Chapter 2 information about choosing and using optical disks Chapter 3 features description, operating instructions, and troubleshooting information Appendix A supplies and customer support Appendix B operating this jukebox on a SCSI bus Appendix C safety and regulatory information Glossary of Terms INDEX Index 4
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FIGURES Figures NEXT PREVIOUS JUMP CONTENTS INDEX PRINT Figure 1-1: Rear Panel Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4 Figure 1-2: The Mailslot Shipping Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7 Figure 1-3: Location of the Shipping Screw . . . . . . . . . . . . . . . . . . . . . . . . . 1-9 Figure 1-4: Connecting the Jukebox as the Only Peripheral . . . . . . . . . . . .
TABLES Tables Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23 Information Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-27 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37 Basic Supplies and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SETTING UP THE JUKEBOX 1Setting up the Jukebox SETTING UP THE JUKEBOX This chapter tells you how to connect the jukebox to your computer. Follow the unpacking instructions printed on the outside of the shipping carton before you complete the steps given in this chapter. NEXT NOTE: “Jukebox” and “library” are two, interchangeable terms used for this type of data storage device. “Jukebox” is used in this document.
1 NEXT PREVIOUS SETTING UP THE JUKEBOX WHAT YOU NEED FOR SETTING UP THE JUKEBOX: • power cord (included) • SCSI terminator (included) • 68-pin, high density SCSI cable of desired length • single-ended or low-voltage differential SCSI host adapter with at least two available addresses (at least three available addresses if you are installing one jukebox with two drives).
1 SETTING UP THE JUKEBOX CHOOSING A LOCATION Before setting up your jukebox, choose the proper environment based on the following recommendations: NEXT • temperature range between 65-75º F (18-24º C). The maximum operating temperature range is 50-104º F (10-40º) • away from sources of particulate contamination such as printers, scanners, frequently-used doors and walkways, supplies that collect dust, and smoke-filled rooms. • 2-3 inches in front and back of the jukebox to allow air circulation.
1 SETTING UP THE JUKEBOX IDENTIFYING REAR PANEL FEATURES Refer to Figure 1-1 and the text on the next page to identify parts and learn their functions.
1 SETTING UP THE JUKEBOX The numbers below correspond to the numbers in Figure 1-1 on the previous page. Table 1-1: 1 2 Power receptacle Standby/on switch 3 SCSI ports NEXT PREVIOUS JUMP CONTENTS INDEX Used to connect the power cord to the jukebox. The ON position applies power to the robotics and electronics in the jukebox. The STANDBY position removes power from the robotics and electronics of the jukebox but power remains ON inside the power supply enclosure on the rear of the jukebox.
1 SETTING UP THE JUKEBOX REMOVING THE MAILSLOT SHIPPING BRACKET AND CHECKING REMOVAL OF THE SHIPPING SCREW The jukebox is shipped with a plastic bracket inserted into the mailslot to prevent damage to the mailslot during shipping. A shipping screw is installed through the bottom of the chassis to restrain the cartridge picker. NEXT To remove the mailslot bracket, do the following. Refer to Figure 1-2 on the following page. 1.
1 SETTING UP THE JUKEBOX Figure 1-2: The Mailslot Shipping Bracket NEXT PREVIOUS JUMP CONTENTS INDEX 7
1 SETTING UP THE JUKEBOX NOTE: When shipped, a wire links the shipping screw to the packing material on the bottom of the jukebox. The screw should have been removed when the bottom packing material was removed. Check that the shipping screw was removed by doing the following: NEXT 3. Slide a finger under the chassis so that you can feel the area shown in Figure 1-3. The bottom of the chassis should be flat. You should not feel the head of a finger screw.
1 SETTING UP THE JUKEBOX Figure 1-3: Location of the Shipping Screw NEXT PREVIOUS JUMP CONTENTS INDEX 9
1 SETTING UP THE JUKEBOX CONNECTING THE SCSI CABLE TO THE JUKEBOX The jukebox can be connected to either a single-ended or low-voltage differential SCSI bus. The connectors are highdensity 68-pin. NEXT PREVIOUS JUMP When connecting to a single-ended SCSI bus, and because the drives are “fast SCSI” you have a maximum of 9.8 feet (3 metres) for the entire bus. The jukebox uses 16 inches (0.4 metre) internally so 8.5 feet (2.6 metres) remain available for your use.
1 SETTING UP THE JUKEBOX CONNECTING THE JUKEBOX AS THE ONLY PERIPHERAL The default IDs for the jukebox are as follows. Check to see if there will be any conflicts in this installation. Autochanger (jukebox robotics) = 3 NEXT Drive 1 = 4 Drive 2 = 5 (if installed) PREVIOUS NOTE: If any of the autochanger/drive IDs are already being used, you can either change IDs used by the host bus adapter or another device on the bus, or you can change the autochanger/drive IDs.
1 SETTING UP THE JUKEBOX Figure 1-4: Connecting the Jukebox as the Only Peripheral NEXT PREVIOUS JUMP CONTENTS 3. Connect a SCSI cable between one of the SCSI ports on the jukebox with a SCSI port on your host computer (see “3” on Figure 1-1). INDEX 4. Plug a terminator into the unused SCSI port on the jukebox. Because this configuration makes the jukebox the last peripheral on the SCSI bus, the bus must be terminated on the jukebox.
1 NEXT PREVIOUS JUMP SETTING UP THE JUKEBOX CONNECTING THE JUKEBOX WITH OTHER SCSI PERIPHERALS Connecting this jukebox with other peripherals on the bus is shown in Figure 1-5. Important: Other devices on the same bus as this jukebox will affect jukebox performance. Consider the following issues if you are deciding whether to connect other devices onto the same bus.
1 SETTING UP THE JUKEBOX Important: Although this jukebox connects to a 68-pin SE/LVD “wide” SCSI bus and host adapter, the jukebox and its optical drives use a 50-pin “narrow” SCSI bus internally. See Appendix B for a discussion of SCSI buses. Do not force “wide” data transfers. Figure 1-5: Connecting the Jukebox With Other SCSI Peripherals NEXT PREVIOUS JUMP CONTENTS INDEX The default IDs for the jukebox are as follows. Check to see if there will be any conflicts in this installation.
1 SETTING UP THE JUKEBOX Drive 1 = 4 Drive 2 = 5 (if installed) NOTE: If you determine that there are conflicts among SCSI IDs that are currently in use by your system and peripherals you will be placing on the bus, plan to do the following steps, as they apply to your situation. • If you choose to change IDs used by internal devices, change the IDs at this time (before you turn the host system OFF).
1 SETTING UP THE JUKEBOX CONNECTING POWER, ADJUSTING IDS, AND TURNING THE JUKEBOX ON NOTE: If you are changing SCSI IDs on the host bus adapter to avoid conflicts, change the IDs before turning host power OFF. NEXT If you are changing IDs on one (or two) of this jukebox to avoid conflicts, the following steps include this option. 1. Ensure that your host computer is OFF and the jukebox standby/on switch is in the STANDBY position. PREVIOUS 2.
1 SETTING UP THE JUKEBOX NOTE: If you are changing autochanger/drive IDs, refer to “Changing SCSI IDs” in Chapter 3. Return to this NOTE to continue. After changing the IDs, turn the jukebox (or jukeboxes) to STANDBY then back to ON to write the changes into the jukebox memory. Once more, wait until the jukebox shows READY in the display before turning on the host. 6. Turn on the host computer.
1 SETTING UP THE JUKEBOX MOVING OR SHIPPING THE JUKEBOX To move the jukebox a short distance, such as to another office or to another floor in your building, refer to “Moving the Jukebox a Short Distance”. To ship the jukebox to another location, refer to “Shipping the Jukebox”. NEXT MOVING THE JUKEBOX A SHORT DISTANCE 1. Unmount any optical disk surfaces in the jukebox if necessary.
1 SETTING UP THE JUKEBOX 6. Set up the jukebox at its new location, following the procedures in the beginning of this chapter. SHIPPING THE JUKEBOX 1. Unmount any optical disk surfaces in the jukebox if necessary. NEXT See your computer operating system, or software application documentation for instruction on how to unmount optical disks. 2. Eject all disks from the jukebox.
1 SETTING UP THE JUKEBOX The disk transport mechanism will lower to the chassis when power is turned off. The position at the bottom of the chassis is correct for insertion of the shipping screw (inserted in Step 6). 4. Remove the power cord from the wall/floor receptacle and the SCSI cable from the jukebox rear panel (see “1” and “3” on Figure 1-1). 5. Secure the mailslot by inserting the mailslot shipping bracket. Refer to page 6 for a description of this bracket.
USING OPTICAL DISKS 2Using Optical Disks OVERVIEW OF THIS CHAPTER USING OPTICAL DISKS NEXT PREVIOUS JUMP The optical disks that you use with your jukebox are an integral part of the storage process. This chapter provides information on the following topics: • • • • choosing an optical disk type labeling optical disks write-protecting optical disks caring for optical disks NOTE: The optical cartridges used in this jukebox are a critical part of reliable data storage.
2 USING OPTICAL DISKS CHOOSING AN OPTICAL DISK TYPE Two disk types are available for use in the jukebox: rewritable disks and write-once disks. To choose which type of disks to use, consider these points: NEXT • Rewritable optical disks--data can be repeatedly written and erased. • Write-Once optical disks--data can be written only once, and the data cannot be altered or erased. If you have a need for data security and audit trails, write-once disks may be a good disk choice.
2 USING OPTICAL DISKS LABELING AN OPTICAL DISK CARTRIDGE Make it a practice to label your optical disk cartridges. You are provided adhesive labels with each disk for this purpose. Here are some suggestions for labeling: NOTE: Your jukebox application software may label your optical disk slot locations differently. Use your application to check disk locations prior to labeling the disks. NEXT PREVIOUS JUMP • storage slot location (1, 2, 3, ...
2 USING OPTICAL DISKS Figure 2-1: Recommended Placement of Cartridge Labels NEXT PREVIOUS JUMP CONTENTS INDEX 4
2 USING OPTICAL DISKS WRITE-PROTECTING AN OPTICAL DISK Each side of an optical disk can be write-protected by sliding the write-protect button in the direction of the arrow on the cartridge (see Figure 2-2). NEXT PREVIOUS With rewritable optical disks, write-protecting the disk prevents overwriting existing files and prevents any additional file being written to the disk.
2 USING OPTICAL DISKS Figure 2-2: Write-Protect Button Location NEXT PREVIOUS JUMP CONTENTS INDEX 6
2 USING OPTICAL DISKS CARING FOR OPTICAL DISKS Follow these guidelines to ensure that your optical disks remain in good condition: NEXT PREVIOUS JUMP CONTENTS • Do not expose disks to extreme magnetic fields. • Do not expose disks to dust particles. • Do not expose disks to extreme temperatures or extreme humidity. • Do not drop the disks. • Do not open a disk's metal shutter and touch the disk surface. • Do not take disks apart.
2 USING OPTICAL DISKS Caution: Be very careful when cleaning an optical disk. Abrasive particles dragged across the disk surface can damage the disk and prevent recovery of some or all of the data on the disk. Clean a disk only with an approved disk cleaning kit. Follow the disk cleaning kit instructions exactly. HP-approved disk cleaning kits are listed at www.hp.com/go/optical. Look under “Product Catalog.
OPERATING THE JUKEBOX 3Operating the Jukebox OVERVIEW OF THIS CHAPTER This chapter describes how to do the following: NEXT PREVIOUS JUMP CONTENTS INDEX • identify front panel features • use selection buttons • interpret displayed messages • load optical disks into the jukebox • eject optical disks from the jukebox • set a security code • change configurations • retrieve internal jukebox performance information • run tests (for service use only) • set SCSI IDs PRINT 1
3 OPERATING THE JUKEBOX INDENTIFYING FRONT PANEL FEATURES Figure 3-1: Features on the Front Panel NEXT PREVIOUS JUMP CONTENTS INDEX 1 2 Mailslot 9-Character display Used to load and eject disks. Displays information about the current operation.
3 NEXT OPERATING THE JUKEBOX 3 Selection buttons 4 Drive indicator Pressed to perform the following operations: CANCEL cancels the current operation or choice PREV scrolls the displayed choice backward by one NEXT scrolls the displayed choice forward by one ENTER selects the displayed choice Lit when the optical drive mechanism is being accessed.
3 OPERATING THE JUKEBOX USING SELECTION BUTTONS Use the CANCEL, PREV, NEXT, and ENTER buttons to select tasks you want the jukebox to perform. When you push these buttons, the message in the display window changes. See the next section for a list of messages. NEXT Each time you push the NEXT or PREV button, a task option appears. (If you see an “*” as part of the message, it indicates there is a menu beneath that option, which you can access by pressing the ENTER key.
3 OPERATING THE JUKEBOX Figure 3-2: Menu Tree - Top Level, With Configuration 15 ON NEXT PREVIOUS Figure 3-3: Menu Tree - Top Level, With Configuration 32 ON JUMP CONTENTS INDEX * Displays if the mailslot is open. ** Displays if the mailslot is closed.
3 OPERATING THE JUKEBOX UNDERSTANDING DISPLAY WINDOW MESSAGES The jukebox displays messages according to your keypresses on the control panel. One level of messages is to tell you which operation you have selected, another level is to give you feedback to which options you are selecting under each operation. NEXT Messages are also displayed that tell about operations that the host computer has initiated.
3 OPERATING THE JUKEBOX CONF * - select to customize the way the jukebox functions (CONFigurations) INFO * - select to retrieve performance information NEXT SCSI ID * - select to set the SCSI IDs for the jukebox controller and the optical drive mechanisms. NOTE: An “*” indicates there are options that must be set with that operation. Press ENTER to go to the submenu that allows you to set these options. PREVIOUS The next section explains how to set these options.
3 OPERATING THE JUKEBOX USING THE FRONT PANEL FEATURES This section gives step-by-step instructions for tasks that are accessed by using the selection buttons on the control panel.
3 OPERATING THE JUKEBOX LOADING A DISK CARTRIDGE INTO THE JUKEBOX Label all disks before inserting them into the jukebox. (See Labeling an Optical Disk Cartridgein Chapter 2 for instructions.
3 OPERATING THE JUKEBOX NOTE: Some software packages require that you insert and remove disks by following the instructions in the software. If you are using a software package to manage files in the jukebox, check the software documentation before proceeding with these steps. Figure 3-5: Menu Tree - Loading a Disk Cartridge NEXT PREVIOUS JUMP CONTENTS INDEX Start with READY in the display. 1. Insert a cartridge into the mailslot; shutter end of the cartridge first, Side A facing up (see Figure 3-3).
3 OPERATING THE JUKEBOX 2. If the displayed storage slot number is the one you want, press ENTER. If you want to choose a different storage slot, press NEXT until the desired slot number is displayed and then press ENTER. NOTE: Any time during the load sequence you may press CANCEL and the cartridge will be returned to the mailslot. 3. After the disk has been loaded into the selected storage slot, READY displays.
3 OPERATING THE JUKEBOX 2. Press ENTER. SLOT ## displays. (“##'' is a slot number from 1-24 where a disk is stored. DRIVE # may also display, indicating there is a disk in a drive.) 3. If the number of the slot (or drive) that is displayed is the one you want, press ENTER. NEXT If you want a different numbered slot (or drive), press NEXT or PREV until that number displays. Then press ENTER.
3 OPERATING THE JUKEBOX SETTING A NEW SECURITY CODE Figure 3-7: Menu Tree - Setting a New Security Code NEXT PREVIOUS JUMP CONTENTS INDEX 13
3 OPERATING THE JUKEBOX The security code 0 0 0 is set at the factory. This code is used when accessing and setting jukebox configurations. Consider changing the security code so that only authorized persons can change the configurations. NOTE: Don’t forget your security code. If you forget it, only your service representative can reset the security code to the factory setting so you can set a new code. Start with READY or SECURE in the display. NEXT 1. Press NEXT until CONF * displays 2. Press ENTER.
3 OPERATING THE JUKEBOX After entering the current security code in the previous steps, you are prompted to enter a new three-digit security code. 11. Press ENTER. NEW 1 and a flashing digit displays (the previous code 1). 12. Press NEXT until the first number you want in your security code displays 13. Press ENTER. NEW 2 and a flashing digit displays (the previous code 2). NEXT 14. Press NEXT until the second number you want in your security code displays. 15. Press ENTER.
3 OPERATING THE JUKEBOX CUSTOMIZING THE OPERATION OF THE JUKEBOX You can customize the way the jukebox operates by setting values in its “configurations.”. See Table 3-1 for a list of these configurations, their default settings, and possible settings. NOTE: Your security code is required to change security configurations 15, 17, 20, 31, and 32.
3 OPERATING THE JUKEBOX CHANGING A SECURITY CONFIGURATION Figure 3-8: Menu Tree - Changing a Security Configuration NEXT PREVIOUS JUMP CONTENTS INDEX 17
3 OPERATING THE JUKEBOX Configurations that affect security of your disks in the jukebox are numbered 15, 17, 20, 31, and 32. Table 3-1 describes these configurations. During the process of setting the security configurations, you are prompted for your current security code. If you have not changed the default security code, enter 0-0-0. If you have changed the security code to a different set of three digits, enter your code.
3 OPERATING THE JUKEBOX 10. Press ENTER. The current default setting displays. It may be any one of these settings • • NEXT OFF or ON a number 11. Select the option you want by pressing NEXT or PREV. 12. Press ENTER. SET displays briefly. PREVIOUS The security option is set. 13. Press CANCEL to return to READY.
3 OPERATING THE JUKEBOX Caution: The next step is to turn the jukebox to STANDBY. Do not turn power to STANDBY in this jukebox until you are sure the SCSI bus is inactive. Removing power from a SCSI peripheral when the bus is active can result in data loss and/or indeterminate bus states. Check your host system manuals for information about checking the SCSI bus status. 14. Turn the jukebox to STANDBY, then ON to save the code to the jukebox memory.
3 OPERATING THE JUKEBOX SETTING A NON-SECURITY CONFIGURATION Figure 3-9: Menu Tree - Setting a Non-Security Configuration NEXT PREVIOUS JUMP CONTENTS INDEX Start with READY or SECURE in the display. 1. Press NEXT until CONF * displays.
3 OPERATING THE JUKEBOX 2. Press ENTER. CONF 0 and a flashing 0 displays. 3. Press NEXT until the number of the option you want to change displays. NO CONFIG displays if you choose an invalid number. 4. Press ENTER. NEXT PREVIOUS The current default setting displays. It may be any one of these settings • • OFF or ON a number 5. Select the option you want by pressing NEXT or PREV. JUMP 6. Press ENTER. SET displays. The security option is set. CONTENTS 7. Press CANCEL to return to READY.
3 OPERATING THE JUKEBOX 8. Turn the jukebox to STANDBY, then ON to save the code to the jukebox memory. Table 3-1: Configurations NEXT PREVIOUS Number Function 0-14 Used by service personnel only. Changing these configurations may result in an inoperable jukebox. Enables or prevents Off On - disks cannot be loaded or ejected. manual disk removal. Off - disks can be loaded and ejected. Requires entering the current security code. Set default Save Clear - restores default configurations immediately.
3 OPERATING THE JUKEBOX Table 3-1: Configurations Number Function Default Settings 28-30 31 Not used Enabling/disabling mailslot access. Off 32 Mailslot rotation Off Off - Normal mailslot operation. On - The mailslot rotates to face inward when Configuration 15 is set to ON or a Prevent Media Removal command is received from the host computer. The mailslot remains facing inward until configuration 15 is set to OFF or an Allow Media Removal command is received from the host computer.
3 OPERATING THE JUKEBOX Table 3-1: Configurations Number Function Default Settings 41 Forces the optical drive to execute a verify after every write ON ON - Write verify is forced. OFF - The drive may write verify or not, depending on how they are manually configured or how they are configured by the jukebox application software. 42-65 66 Not used Used by service personnel only. Changing these configurations may result in an inoperable jukebox.
3 OPERATING THE JUKEBOX RETRIEVING INFORMATION LOGGED BY THE JUKEBOX Figure 3-10: Menu Tree - Retrieving Information NEXT PREVIOUS JUMP CONTENTS INDEX 26
3 OPERATING THE JUKEBOX You can display information about the operations of the jukebox by using the INFO * option. This information is called a log. See Table 3-2 for a list of logs. Start with READY or SECURE in the display. 1. Press NEXT until INFO * appears in the display window. NEXT 2. Press ENTER. A flashing 0 displays 3. Press NEXT until the desired log number displays. PREVIOUS 4. Press ENTER. If you select any log except 4 (drive cartridge loads), the log information displays immediately.
3 OPERATING THE JUKEBOX Table 3-2: Information Logs No. NEXT Description 12 Total disk transport mechanism flips. 14 Total mailslot rotations. 16 Optical drive 1 SCSI ID. 17 Optical drive 2 SCSI ID (if installed) Other logs are used by service.
3 OPERATING THE JUKEBOX CHANGING SCSI IDS Figure 3-11: Menu Tree - Changing SCSI IDs NEXT PREVIOUS JUMP CONTENTS INDEX 29
3 OPERATING THE JUKEBOX The jukebox controller uses two SCSI IDs if your jukebox has one drive and three IDs if your jukebox has two drives. The jukebox controller is assigned one ID and one ID is assigned to each disk drive.
3 OPERATING THE JUKEBOX NOTE: CONFLICT displays if you attempt to set the jukebox controller and a drive to the same ID. Repeat the procedure and reset one of the IDs to another, non-conflicting ID. NOTE: After you change an ID you may have to restart your host computer for the new ID to be recognized. Caution: Do not turn power to STANDBY in this jukebox until you are sure the SCSI bus is inactive.
3 OPERATING THE JUKEBOX NOTE: CONFLICT displays if you attempt to set the jukebox controller and a drive to the same ID. Repeat the procedure and reset one of the IDs to another, non-conflicting ID. NOTE: After you change an ID you may have to restart your host computer for the new ID to be recognized. Caution: Do not turn power to STANDBY in this jukebox until you are sure the SCSI bus is inactive.
3 OPERATING THE JUKEBOX RUNNING AN INTERNAL TEST The jukebox is capable of running internal tests. These tests are used for service diagnostic purposes. You may be asked to run some tests by the service representative prior to coming to your site. Results of the tests can provide service with important information that can help service to more quickly resolve the problem in your jukebox. NEXT Caution: Some internal tests can change the location of disks in the jukebox.
3 OPERATING THE JUKEBOX Figure 3-12: Menu Tree - Running an Internal Test NEXT PREVIOUS JUMP CONTENTS INDEX 34
3 OPERATING THE JUKEBOX * If the message is PASS (test number) and you press ENTER, the test number flashes and the jukebox is ready to accept another choice of test to run using the NEXT and PREV buttons. If you press CANCEL when PASS is displayed, you will exit the test process. * If the message is FAIL (test number) and you press ENTER, the jukebox will display the error code. The error code may be given to the service representative.
3 OPERATING THE JUKEBOX TROUBLESHOOTING This section provides steps you can take when problems occur during operation. To troubleshoot problems, first refer to the procedures in this troubleshooting section. NEXT PREVIOUS More Information is available at the HP’s Customer Care web site for optical jukeboxes at www.hp.com/support/optical. Customer Care may also be accessed by going to www.hp.com and select “HP Services and Support.” Information for jukeboxes is under the “Information Storage” category.
3 OPERATING THE JUKEBOX Table 3-3: Troubleshooting NEXT PREVIOUS JUMP CONTENTS INDEX Problem What to do Jukebox won’t power on • Check that the drive activity indicator light on the control panel is ON (“4” on Figure 3-1) while you see TESTING in the display. • If light is not ON, make sure the standby/on switch on the rear panel is in the ON position and that the jukebox is plugged in.
3 NEXT PREVIOUS JUMP CONTENTS OPERATING THE JUKEBOX Table 3-3: Troubleshooting Problem What to do Power to the jukebox failed while a disk was in the drive and did not return to READY after the power came back on No display messages Power cycle the jukebox.* If the poweron test is unsuccessful, place the standby/on switch to STANDBY. Do not move the jukebox! Moving the jukebox when there is a disk cartridge inside the drive risks damaging the drive. Call your service representative.
3 NEXT PREVIOUS JUMP CONTENTS OPERATING THE JUKEBOX Table 3-3: Troubleshooting Problem What to do Changed a drive or jukebox ID but the host does not recognize the new ID • Ensure that no other device IDs conflict with the new ID. If you find a conflict, change the ID and reboot the system (or rescan the bus). (If rebooting, see the * note at the bottom of this page.) • Refer to your host adapter documentation for adding devices to a SCSI bus. • Check www.hp.com/support/optical for assistance.
3 OPERATING THE JUKEBOX Table 3-3: Troubleshooting Problem What to do Disk inserted in the mailslot, LOAD ERR, or MISLOAD displays Press CANCEL and re-insert the disk in the mailslot. See “Loading an Optical Disk into the Jukebox” in this chapter for the correct disk loading orientation. • If re-inserting the disk results in the same message, call your service representative. A security configuration is set that prevents disks from being loaded into, or ejected from, the jukebox.
3 OPERATING THE JUKEBOX Table 3-3: Troubleshooting Problem What to do Disk eject attempted but RESERVED displays NEXT PREVIOUS JUMP CONTENTS The host computer or application software has reserved the disk for its own use. You will not be able to eject this disk. If you want to change this configuration, refer to the host and/or application software documentation. You want to stop a Press CANCEL. The current test loop continues until finished, then the test stops.
3 OPERATING THE JUKEBOX Table 3-3: Troubleshooting Problem What to do Can’t write to the disk • • NEXT • PREVIOUS • • • Check the host computer or network file system access permissions. Check that your disk is the correct density and is HPqualified. Check your host computer messages and host system documentation for interpretation of the error messages. Check that the disk is not write protected (see Figure 2-2 on page 2-6). Check www.hp.com/support/optical for assistance.
SUPPLIES AND CUSTOMER SUPPORT ASupplies and Customer Support OVERVIEW OF THIS APPENDIX This appendix provides information on the following topics: NEXT PREVIOUS • supplies and accessories • shipping screw specifications • HP customer support JUMP CONTENTS INDEX PRINT 1
A SUPPLIES AND CUSTOMER SUPPORT SUPPLIES AND ACCESSORIES A full range of computer supplies may be ordered through a Hewlett-Packard authorized dealer or sales office, or by phoning or writing HP Direct. Call 1-800-752-0900 for the location of your nearest authorized Hewlett-Packard dealer. NEXT To contact a Hewlett-Packard sales representative, see Table A-2 for a list of addresses and phone numbers of HP sales offices.
A SUPPLIES AND CUSTOMER SUPPORT Table A-1: Basic Supplies and Accessories Item NEXT PREVIOUS 5.2- and 4.7-Gbyte Optical Disks Rewritable optical disk (2,048 bytes/sector, 5.2 Gbytes, single disk) Write-once optical disk (2,048 bytes/sector, 5.2 Gbytes, single disk) Rewritable optical disk (1,024 bytes/sector, 4.7 Gbytes, single disk) Write-once optical disk (1,024 bytes/sector, 4.
A SUPPLIES AND CUSTOMER SUPPORT Table A-1: Basic Supplies and Accessories Item NEXT PREVIOUS JUMP CONTENTS INDEX HP Part Number 2.6- and 2.3-Gbyte Optical Disks Rewritable optical disk (1,024 bytes/sector, 2.6 92280F Gbytes, single disk) 92290F Write-once optical disk (1,024 bytes/sector, 2.6 Gbytes, single disk) Rewritable optical disk (512 bytes/sector, 2.3 Gbytes, 92279F single disk) Write-once optical disk (512 bytes/sector, 2.
A SUPPLIES AND CUSTOMER SUPPORT Table A-1: Basic Supplies and Accessories Item NEXT PREVIOUS Disk Cleaners Check under “Product Catalog” at the web site www.hp.
A SUPPLIES AND CUSTOMER SUPPORT SHIPPING SCREW SPECIFICATIONS If you have misplaced the shipping screw, you can use a cap screw with these specifications: 6/32 UNC-2B cap screw, 1-3/4 inches long. HP part number 2360-0551, orderable from HP Direct. See phone numbers and mail address of HP Direct on page 2.
A SUPPLIES AND CUSTOMER SUPPORT HEWLETT-PACKARD CUSTOMER SUPPORT If your jukebox fails during the warranty period, and the suggestions in this user’s guide and accompanying documentation do not solve your problem: • Check www.hp.com/support/optical. Another way to access support information is to go to www.hp.com and then select the “HP Services and Support” tab. Then go to “Information Storage.
A SUPPLIES AND CUSTOMER SUPPORT If your jukebox fails after the warranty period, contact your authorized HP dealer/distributor or the nearest HP sales and service office. TELEPHONE SUPPORT DURING WARRANTY NEXT To speak with someone for technical assistance within the hardware warranty of your product, call a support representative at the location appropriate to your location as listed below.
A SUPPLIES AND CUSTOMER SUPPORT EUROPE - EUROPEAN CUSTOMER CARE MANAGEMENT CENTER Monday - Friday, 8:30am - 6pm Netherlands Time Table A-2: NEXT PREVIOUS JUMP CONTENTS Austria Belgium Dutch French Czech Republic Denmark Finland France Germany Ireland Israel Middle East Italy 0660 6386 02 626 8806 02 626 8807 02 6130 7310 3929 4099 0203 47288 04 50 43 9853 01 8052 58143 01 622 5525 09 952 4848 Netherlands Norway Poland Portugal Russian Federation South Africa Spain Sweden Switzerland Turkey United Ki
A SUPPLIES AND CUSTOMER SUPPORT ASIA-PACIFIC - HP CUSTOMER SUPPORT CENTER Table A-3: Australia China 8:30 - 17:30 Mon-Fri 8:30 - 17:30 Mon-Fri Japan 9:00 - 1200 13:00 - 17:00 Mon-Fri 8:30 - 1900 Mon-Fri NEXT PREVIOUS Korea JUMP CONTENTS New Zealand Singapore Taiwan 8:30 - 16:00 Wed Australian Eastern Standard Time 9:00 - 17:00 Mon - Fri 8:30 - 17:30 Mon - Fri (03) 9272-8000 (8610) 62625666 x5602, 5609, 5611, 5612 (8610) 62 61 4174 (8610) 62 61 4175 (8610) 62 61 4176 (3) 3335-8338 (02) 3270-0700/
A SUPPLIES AND CUSTOMER SUPPORT TELEPHONE SUPPORT AFTER WARRANTY NOTE: Before calling, please record the following information and have it ready when you contact your service representative. A quick way to do this is by using “Support Ticket” in the “Library Support Tools 2.0” (for Windows 95/98/ and NT 4.0). This suite of tools is available on the web. See “Hewlett-Packard Customer Support” on page 7.
A SUPPLIES AND CUSTOMER SUPPORT warranty support. Please have a credit card, PO number, or billing address ready. ELSEWHERE IN THE WORLD Contact your authorized HP dealer/distributor or the nearest HP sales and service office.
A SUPPLIES AND CUSTOMER SUPPORT WARRANTY HP PRODUCT C1118J/C1119J NEXT PREVIOUS DURATION OF WARRANTY One Year 1. HP warrants HP hardware, accessories and supplies against defects in materials and workmanship for the period specified above. If HP receives notice of such defects during the warranty period, HP will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or like-new. JUMP 2.
A SUPPLIES AND CUSTOMER SUPPORT preparation or maintenance. 7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. NEXT PREVIOUS JUMP 8.
OPERATING THIS JUKEBOX ON A SCSI BUS BOperating This Jukebox on a SCSI Bus A BRIEF OVERVIEW OF SCSI GENERAL NEXT PREVIOUS The Small Computer System Interface (SCSI), is a contention-based bus that accommodates different speed devices without impacting the devices with faster transfer speeds. This specification was defined by the American National Standards Institute (ANSI) in 1986. The specification defines both the physical medium and the command set used to transfer information.
B OPERATING THIS JUKEBOX ON A SCSI BUS the bus, the ID also determines the priority of the device during contention among the devices for use of the bus. The narrow SCSI bus, with its eight data lines, can communicate with eight devices that have IDs from 0 to 7. The wide SCSI bus, with its 16 data lines, can communicate with 16 devices that have addresses from 0 to 15.
B OPERATING THIS JUKEBOX ON A SCSI BUS [1] Priority - the order at which contentions on the bus are resolved [2] Narrow Addresses - IDs from 0 to 7 available on a narrow bus [3] Wide Address Range - IDs from 0 to 15 available on a wide bus NEXT The following diagram below shows the linear addressing of a simple, narrow bus with the host bus adapter set at a SCSI ID of 7. Seven other target devices are set to the remaining IDs.
B OPERATING THIS JUKEBOX ON A SCSI BUS TERMINATION To keep signals on the SCSI bus from being reflected, “terminators” must be placed at each end of the physical bus. These terminators may be either active or passive. Passive termination is a resistor network. Active termination uses a voltage regulator (the active component) to regulate the power of the resistor network to provide more stable termination. Active termination is always preferred over passive termination.
B OPERATING THIS JUKEBOX ON A SCSI BUS NEXT PREVIOUS JUMP CONTENTS [1] Terminator - device required on each end of a SCSI bus to prevent reflected signals [2] SCSI Device - a device on the internal SCSI bus INDEX [3] Host Bus Adapter - SCSI bus connecting point [4] Host Internal - SCSI components internal to the host computer [5] External - SCSI components external to the host computer [6] SCSI Device - SCSI device external to the host computer 5
B OPERATING THIS JUKEBOX ON A SCSI BUS SINGLE-ENDED, HIGH-VOLTAGE DIFFERENTIAL, AND LOWVOLTAGE DIFFERENTIAL INTERFACES The SCSI bus is electrically implemented in three ways: single-ended, high-voltage differential, and low-voltage differential. These terms come from the way the signals are asserted on the bus. NEXT PREVIOUS JUMP CONTENTS INDEX Single-ended buses use a 5-volt signal that is referenced to ground.
B NEXT OPERATING THIS JUKEBOX ON A SCSI BUS Micro D connector, described below. • 50-pin high density Micro D (using thumbscrews or small clips) (external) • This connector is similar to a D-type connector, but smaller and with smaller pin holes placed closer together.
B OPERATING THIS JUKEBOX ON A SCSI BUS NOTE: For more complete information on the theory and operation of the SCSI bus, you may want to go to: Adaptec - major supplier in SCSI buses www.adaptec.com Symbios Logic - Working drafts of SCSI specifications www.symbios.
B NEXT OPERATING THIS JUKEBOX ON A SCSI BUS THE SCSI BUS AND THIS JUKEBOX This jukebox is a “fast and narrow” SCSI device that uses either a single-ended or low-voltage differential external SCSI bus. The external connectors on the jukebox are “wide” (68-pin) but, because the internal SCSI bus in the jukebox is “narrow,” only eight data lines are available for addressing. The jukebox may only use SCSI IDs from 0-8 (not 0-15 available on “wide” buses).
B OPERATING THIS JUKEBOX ON A SCSI BUS MIXING WIDE AND NARROW DEVICES As a preliminary note to this discussion, HP highly recommends that you do NOT mix wide and narrow buses. Connecting devices of the same bus width, such as all narrow (50-pin) is a simple process of daisy-chaining the devices, and terminating both ends of the bus. NEXT PREVIOUS Mixing narrow and wide devices invites problems. Mixing narrow and wide devices on a bus should be done only by a person experienced in SCSI configurations.
B OPERATING THIS JUKEBOX ON A SCSI BUS NEXT PREVIOUS JUMP CONTENTS [1]Bus Adapter - connecting point for all SCSI devices [2] Wide SCSI Device - accepts IDs from 0 to 15 [3] 68-50-Pin SCSI Cable - adapts from wide to narrow connectors INDEX [4] Narrow SCSI Device - accepts IDs from 0 to 7 [5] Terminator - device on the ends of a SCSI bus to prevent reflected signals on the bus Because some narrow devices have only 50-pin connectors, they do not transmit the eight extra bits of data needed for the wi
B NEXT PREVIOUS OPERATING THIS JUKEBOX ON A SCSI BUS The lower eight data lines transfer commands and messages, allowing all devices, regardless of size, to co-exist on the bus. However, data transfers and device addressing occur on the higher bits. Since a narrow device can't “see” the upper 8 data bits, that translates to it not being able to “see” wide devices with a SCSI ID of 8 or above.
B OPERATING THIS JUKEBOX ON A SCSI BUS [1]Bus Adapter - connecting point for all SCSI devices [2] Wide SCSI Device - accepts IDs from 0 to 15 [3] Wide SCSI Cable - 68-pin SCSI Cable [4] 68-50-Pin SCSI Cable - adapts from wide to narrow connectors - high 18 lines must be terminated NEXT [5] Narrow SCSI Device - accepts IDs from 0 to 7 [5] Terminator - device on the ends of a SCSI bus to prevent reflected signals on the bus (50-pin) PREVIOUS JUMP CONTENTS INDEX It is very important that the 68-pin to
B OPERATING THIS JUKEBOX ON A SCSI BUS metres allowable minus 0.41 metres for internal cabling.) TERMINATION NEXT PREVIOUS JUMP • Refer to the documentation that comes with your particular adapter to see how to apply termination. • Use active terminators on single-ended buses to reduce noise sensitivity. Use low-voltage differential terminators if using a low-voltage differential bus. If you have a multimode (SE/LVD) host adapter, you can use SE/LVD terminators.
B OPERATING THIS JUKEBOX ON A SCSI BUS NEXT PREVIOUS JUMP CONTENTS [1] Terminator - device on each end of a SCSI bus to prevent reflected signals [2] SCSI Device - a device on the internal SCSI bus INDEX [3] Host Bus Adapter - SCSI bus connecting point [4] Host Internal - SCSI components internal to the host computer [5] External - SCSI components external to the host computer [6] SCSI Device - SCSI device external to the host computer 15
B OPERATING THIS JUKEBOX ON A SCSI BUS GENERAL • Do not connect a single-ended or low-voltage differential bus with high-voltage differential devices. Damage can occur. NOTE: For current information on issues relating to installation, operation, and support of jukeboxes, go to www.hp.com/support/ NEXT optical.
SAFETY AND REGULATORY INFORMATION CSafety and Regulatory Information OVERVIEW OF THIS APPENDIX This appendix contains important safety and regulatory information for the United States, Finland, Sweden, Germany, United Kingdom, European Union, and Japan.
C NEXT SAFETY AND REGULATORY INFORMATION CDRH REGULATIONS (USA ONLY) The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured from August 1, 1976. Compliance is mandatory for products marketed in the United States.
C SAFETY AND REGULATORY INFORMATION UNITED KINGDOM TELECOMMUNICATIONS ACT 1984 The Hewlett-Packard 125ex optical jukebox is approved under Approval Number NS/G/1234/J/100003 for indirect connection to Public Telecommunication Systems within the United Kingdom.
C SAFETY AND REGULATORY INFORMATION EC DECLARATION OF CONFORMITY NEXT PREVIOUS JUMP CONTENTS INDEX 4
C SAFETY AND REGULATORY INFORMATION HERSTELLERBESCHEINIGUNG Diese Information steht im Zusammenhang mit den Anforderungen der Maschinenlärn information sverordnung vom 18 Januar 1991.
C SAFETY AND REGULATORY INFORMATION TURVALLISUUSYHTEENVETO LASERTURVALLISUUS LUOKAN 1 LASERLAITE NEXT PREVIOUS KLASS 1 LASER APPARAT Hewlett-Packard 125ex optiset levymuistiasemat ovat käyttäjän kannalta turvallisia luokan 1 laserlaitteita. Normaalissa käytössä levymuistiaseman kotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825 mukaisesti.
C SAFETY AND REGULATORY INFORMATION VARO ! Mikäli luku-/kirjoitusyksikön suojakotelo avataan ja suojalukitus ohitetaan, olet alttiina lasersäteilylle laitteen ollessa toiminnassa. Älä katso säteeseen. VARNING ! NEXT PREVIOUS JUMP Om skyddshöljet av den optiska drivmodulen öppnas och spärren urkopplas då apparaten är i funktion, utsättas användaren för laserstrålning. Betrakta ej strålen.
C SAFETY AND REGULATORY INFORMATION ENGLISH TRANSLATION OF FINLAND REGULATORY INFORMATION LASER SAFETY SUMMARY NEXT LASER SAFETY CLASS 1 LASER PRODUCT (The same in Swedish.) PREVIOUS JUMP Hewlett-Packard 125ex optical jukebox is for user safe class 1 laser products. In normal use the enclosure of the optical drives prevents the laser beam from escaping outside of the product. The jukebox was type approved in Finland for laser safety by the National Board of Labour Protection.
C SAFETY AND REGULATORY INFORMATION WARNING ! If the enclosure of the optical drive mechanism is opened and the safety interlock disabled, you may be exposed to the laser radiation when the drive is operating. Avoid exposure to the beam. (The same warning in Swedish.
C SAFETY AND REGULATORY INFORMATION JAPANESE VCCI STATEMENT NEXT PREVIOUS JAPANESE HARMONICS STATEMENT JUMP CONTENTS INDEX 10
Glossary C-D NEXT cartridge A plastic enclosure that contains an optical disk. The cartridge is labeled “A” or “B” to denote separate sides of the optical disk. The optical disk is never removed from the cartridge. disk See optical disk. PREVIOUS driver A program that allows the operating system to communicate with a peripheral device. JUMP E-L element A SCSI term for any one of the autochanger components — drive, mailslot, storage slots, or picker.
jukebox A term synonymous with optical disk library or autochanger. This type of optical storage device is often referred to as a “jukebox” because when a file is requested, the disk containing the file is found, inserted into the drive, and the requested information is sent to the host computer system, similar to the way a musical jukebox finds a record and moves it to the turntable when a song is requested.
able or write-once mode. optical disk A term synonymous with the 5.25-inch magneto-optical disk. There are two types of optical disks used in jukeboxes: rewritable and write-once. optical disk library See jukebox. NEXT R-T PREVIOUS JUMP CONTENTS rear panel The rear panel of the jukebox provides two SCSI bus connectors that can be used for either single-ended or low-voltage differential bus connections. The rear panel also has the power connection and switch.
W write protect A feature that prevents data from being written to a disk. A write protect tab is located on both sides of the optical disk cartridge to enable write-protection on one or both surfaces of the disk. NEXT write-once An additional operating mode available with multifunction drives. When a write-once disk is inserted, the drive will write data, but will not write over data that has been previously written.
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