16/24-Slot Jukebox Troubleshooting

ManualsBrandsHP ManualsStorageHP Surestore 2200mx Optical Jukebox

CheckingOpticalDrivesUsing

SCSItoolbox:

™

CAUTION:Ifusingacustomer’sdiskfromthe

Jukeboxforthefirstpartofthisprocedure

(RANDOMREAD),ensurethatthediskis

RETURNEDTOITSORIGINALLOCATION

afterthetest.

Topreventaccidentlydestroyingcustomer

data,useascratchdiskwheneverpossible.

DISKTESTSRANDOMTESTS

RANDOMREADSTARTTEST.

CANCEL.

CAUTION:NEVERUSEACUSTOMER’SDISKOR

ADISKCONTAININGUSABLEDATAFORTHE

FOLLOWINGTEST.

RANDOMWRITE

NOTE:

Insertadiskintheopticaldrive.

ScantheSCSIbususingSCSIToolbox.

Selecttheopticaldriveinquestionbyclickingonthe

iconassociatedwiththatdrive.

Fromthemenuatthetopofthescreen,select

,then,then,then

,then

TheRandomReadtestrunsuntilyouselect

Runthetestforseveralminutesto

ensurethatthedrivecanreadproperly.Anyfailures

willbereportedastheyoccur.

Totestadrive'swritefunctionality,repeatstepsabove,

butselect.Runthetestforseveral

minutes.Anyfailureswillbereportedastheyoccur.

Iftheprobleminvolvesdrive/media

compatibilityorproblemswithspecificdisks,you

willhavetorunthesetestswithdifferentdisksfor

comparisons.

DisplayMenuTree

RetrievingJukeboxErrorCodes:

Ifdisplayshows,or

(where#isthenumberofacontrolpaneltest)–press

todisplayerrorcode.

Ifdisplayshows:

Pressrepeatedlyuntildisplayshows.

Press–displaywillshow.

Press–displaywillshowmostrecenterrorcode.

Pressingrepeatedlywillshowadditionalerror

codes(beginningwiththemostrecent).

FAIL1FAIL0,MISLOADFAIL#

ENTER

READY

1.NEXTINFO*

2.ENTERINFO0

3.ENTER

4.NEXT

ErrorCodes

01,03,04,05,06,07,09

37,38,39

B0,B2

B1,B4

B8,B9

BC,BD

40,41,42,44,45,46,48,

49,54,55,4A,4C,4D

ExplanationsandActions

RAM/ROMchecksumerrorormicroprocessorerror.

1.SetConfig16to“CLEAR”(seeprocedure)andcyclepower.

2.Downloadlatestfirmware.

3.Ifproblempersists,replaceControllerPCA.

Drive1,2orbothnotconnected.Checkcablestodrivefordamage

andproperseating.Checkpinsinmatingconnector.

SetConfig16to“CLEAR”.

Carriageorpickermotionfailed.Checkforobstructionsinvertical

path,onpickerandindrive.Checkthattheshippingscrewisremoved.

Ensureeverythingmovessmoothly.

NeedtorunInitialElementStatusTest(Test10).

Invalidtestconfiguration–checknumberandplacementof

cartridges(occurswhenrunningfrontpaneltest).

Mailslotwillnotrotate.Movemailslotbyhandtocheck–runTest17.

Mailslotsensorsbad–runTest43.

Storageslotwillnotacceptorreleasecartridge.Checkstorageslots

forobstructionsorbentsprings–runTest15.

Driveaccesserror.Drivemaybemisaligned–runTest16,thenrun

Test65withonecartridgeinmailslotandthefollowingslotsempty:

In16-slotjukeboxes,slots2,6,10,14;in24-slotjukeboxes,slots12,20.

Driveejecterror–runTest16.Checkcablesonbackofdriveand

switchesontopofdrive(#1onrearmostbankofswitcheson,

allothersoff).

Unabletomovepickermotor–checkconnectionsofencoder/power

cablestomotor(rearofpicker).Ifsecure,changepicker.

Unabletomovecarriagemotor–checkconnectionsofencoder/

powercablestoverticalmotor.Ifsecure,changeverticaldriveassembly.

Unabletomoveeithermotor–checkcables,thenpowersupply,

thenControllerPCA.

Nohardstoponpicker–checkbeltandpulleyonpicker.

Nohardstoponcarriage–checkbeltandpulleyonvertical

leadscrewassembly.

Failedstorageslotcalibration.Checkforbrokenorunseated

storageslots.Checkforbentorwarpedchassisneartopofproduct.

Excessiveforceoncarriageleadscrew–checkverticalmotion

forsmoothness.

Unexpectedmailslotempty(whenrunningTest65).

SettingConfig16to“CLEAR”:

1.NEXTCONF*

2.ENTERCONF0

3.NEXTCONF16

4.ENTERCODE10

5.ENTERCODE20

6.ENTERCODE30

7.ENTERSAVE

8.NEXTCLEAR

9.ENTERSET16

NOTE:

Pressrepeatedlyuntildisplayshows.

Press–displaywillshow.

Pressrepeatedlyuntildisplayshows.

Press–displaywillshow.

Press–displaywillbrieflyshow.

ConfigurationsarenowsettodefaultandRAMiscleared.

Thedefaultsecuritycodefromthefactoryis0,0,0.

Thiscodemayhavebeenchangedbythecustomer.

See

Note

below

16/24-SlotJukebox

Troubleshooting

Hewlett-PackardCo.

PrintedinU.S.A.9/99

PartNo.C1115-90006

SCSIToolboxisatrademarkofPeripheralTestInstruments,Inc.

READY

IfConfiguration15isON,

SECUREwillbedisplayed

LOAD*

EJECT*

TEST*

CONF*

INFO*

SCSIID*

ENTER

Movemedia

frommailslot

todriveorslot

Movemedia

fromdriveor

slottomailslot

Running

diagnostic

tests

Setting

Configurations

SettingConfig16

to“CLEAR”

(shownbelow)

RetrievingJukebox

ErrorCodes

(seebelow)

Settingand

Viewing

SCSIIDs

ENTER ENTER ENTER ENTER

ENTER

Summary of content (2 pages)

PAGE 1
6 / 24 - Slot Jukebox Troubleshooting Error Codes Error Codes 01, 03, 04, 05, 06, 07, 09 37, 38, 39 40, 41, 42, 44, 45, 46, 48, 49, 54, 55, 4A, 4C, 4D Explanations and Actions RAM/ROM checksum error or microprocessor error. 1. Set Config 16 to “CLEAR”(see procedure) and cycle power. 2. Download latest firmware. 3. If problem persists, replace Controller PCA. Drive 1, 2 or both not connected. Check cables to drive for damage and proper seating. Check pins in mating connector. Set Config 16 to “CLEAR”.
PAGE 2
IMPORTANT NOTE: If replacing a part does not fix the problem, replacing that part again is probably not necessary. The possibility of receiving a defective replacement part is extremely low. Troubleshooting Tree POWER CYCLE JUKEBOX The recommended procedure is to replace the original part back into the jukebox if Connect laptop to replacing the part did not fix the problem. Jukebox and scan Continue troubleshooting.