HP SureStore Optical Disk Drive User's Guide - C1114-90015

3-8 Chapter 3
Operating the Disk Drive
Troubleshooting
Problem What to Do
Unable to read from
a disk (continued) • Can you read from another disk?
• If in Windows 3.x, does your application support 1,024
bytes per sector media?
• If in Windows 95 or NT and using 1,024 bytes per sector
disks, boot your system with this density disk in the drive.
• Is the environment dusty? If you are not having the same
problems with other disks, you may want to clean the disk.
See “Cleaning Disks” at the end of Chapter 2.
• If steps above are unsuccessful, further information may be
on the optical web site at
www.hp.com/isgsupport/optical/index.htm
• If an answer is not on the web site, go to Appendix A for
further support information.