HP SureStore Optical Disk Drive User's Guide - C1114-90015

Chapter 3 3-11
Operating the Disk Drive
Troubleshooting
Operating the
Disk Drive
Problem What to Do
Disk “writes” are
slow • Is write verify enabled? The verification pass increases the
write time.
• Is the environment dusty? If you are not having the same
problems with other disks, you may want to clean the disk.
See “Cleaning Disks” at the end of Chapter 2.
• If cleaning does not correct the problem, further information
may be on the optical web site at
www.hp.com/isgsupport/optical/index.html
• If an answer is not on the web site, go to Appendix A for
further support information.
Host adapter does
not work with this
drive Check that SCSI IDs for the host adapter and the drive are
different.
The SCSI
connector on the
host computer and
drive are different Get a cable with the correct connector types. See table A-1 in
Appendix A for cables offered by Hewlett-Packard.
If the suggestions in the troubleshooting table do not solve the problem, try
accessing the HP web site at www.hp.com/isgsupport/optical/index.html for the
latest information and frequently asked questions. If information from the website is
not enough, refer to Appendix A for further support services available to you