HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90015

Chapter 3 3-35
Operating the Jukebox
Troubleshooting
Operating the
Jukebox
Troubleshooting
This section provides steps you can take when problems occur during operation. To
troubleshoot problems, first refer to the procedures in this troubleshooting section. If
these procedures do not correct the problem, check the HP web site at
www.hp.com/isgsupport/optical/index.html and the other support services listed in
Appendix A.
NOTE If a service call is necessary, gather the following information before calling:
• model of your jukebox
• serial number (location noted in Figure 1-1)
• brand and model of your host computer
• brand and model of your host computer SCSI adapter
• jukebox application software you are using and its version
• any jukebox driver separate from your jukebox application software and the
version of this driver
For problems that may be related to your host computer system or jukebox
application software, refer to that documentation for guidance.