HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90015

3-36 Chapter 3
Operating the Jukebox
Troubleshooting
Table 3-4 Troubleshooting
Problem What to do
Jukebox won’t power on. • Ensure that power cord connections are tight.
• Ensure that the power switch is ON (located on
the lower right side of the jukebox rear panel).
• Ensure that the power outlet is operating.
• Replace the power cord with a known good one.
• If steps above are unsuccessful, call your service
representative.
Poweron selftest failed
and DEVICE FAILED
displays
• Power cycle the jukebox.*
• If the poweron test continues to fail, press
ENTER, write down the displayed error code, and
call your service representative.
DEVICE FAILED
displays.
Hardware Error #61
(External SCSI cables) is
reported.
• Ensure that only one SCSI device type
(single-ended OR differential) exists on the SCSI
bus.
• Verify that the SCSI interface selection switch is
set correctly (either single-ended or differential).
• Verify that the terminator is the correct type
(single-ended or differential).
• If steps above are unsuccessful, call your service
representative.
Power to the jukebox
failed while a disk was in
the drive and the display
did not return to READY
after the power came back
on.
• Power cycle the jukebox.*
• If READY does not display (poweron test is
unsuccessful), switch off the power. Do not
move the unit! Moving the unit risks damaging
the optical drive. Call your service
representative.
*
Ensure that the SCSI bus is inactive before removing power to the jukebox.
Removing power to a device on an active SCSI bus can cause data loss and/or
problems with the SCSI interface.