HP SureStore Optical Disk Jukeboxes User's Guide - C1104-90015

A-10 Appendix A
Supplies and Customer Support
Hewlett-Packard Customer Support
AccessHP and Support on the World Wide Web
Product and support information is available on the Hewlett-Packard web site:
Product information - www.hp.com
Support - www.hp.com/isgsupport/optical/index.html
Telephone Support During Warranty
To speak with someone for technical assistance within the hardware warranty of
your product, call a support representative at the location appropriate to your
location as listed below.
NOTE Before calling, please record the following information and have it ready when you
contact your support center representative:
- model number of your jukebox
- serial number
- brand and model of your host computer
- brand and model of your host computer SCSI adapter
- jukebox application software you are using and its version
- any jukebox driver you may be using that is separate from your jukebox
application software and the version of this driver
US - America’s Customer Support Center
Monday - Friday, 7am - 5pm Mountain Time [phone]
CompuServe HP systems Forum, Go HPSYS
America Online HP forum, Go HPSTOR