HP CD-ROM Server User's Guide

A-6 Troubleshooting
CD-ROM Software
will not run
• If you have successfully inserted a CD-ROM, but software on
the CD-ROM fails to run or generates error messages, the
software may expect the CD-ROM data to be mapped at root
level. In the Microsoft and IBM network operating system
environments, you must then assign a drive letter to that
particular disc. See chapter 4, “Mounting or Mapping
Network Drives”.
• Some applications look for information on the CD-ROM
using its true volume name - if you have set an alias name, it
may not recognize the disc and fail to run.
• Some CD-ROMs may require the MSCDEX (Microsoft)
driver. You may need to contact Microsoft or your CD-ROM
vendor.
• It may be necessary to restrict the number of users to one if
the CD-ROM is a single-user version.
Difficulty Locating the CD-ROM Server in
NetWare
Ethernet Frame
Types
There are four different frame types on Ethernet networks:
Ethernet II, IEEE 802.3, IEEE 802.2, and SNAP. All four frame
types are enabled by default and your HP CD-ROM Server will
automatically detect the frame type used on the network.
Ensure that your frame type is compatible with the servers on
your network.
NetWare File
Server
If you are unable to locate your CD-ROM server, a NetWare file
server may be required on your network.
NetWare NDS Installation Errors
If you experience problems when installing your CD-ROM server
in a NetWare NDS network, any errors that occur will be
written to a file named
logfile.txt
which is located in the config
folder of the CD-ROM server.
hp.book Page 6 Thursday, April 2, 1998 4:33 PM