HP SureStore AutoBackup Administrator's Guide - Not Orderable

If you can you browse the appliance web administration pages then there is not a
problem with the appliance. If not, then examine the LED and LCD of the appliance
and go to the Appliance Diagnosis page.
Why can't I install the HP AutoBackup
Agent on my Windows NT/2000 client
PCs?
Check using Windows Explorer that there is enough space on the hard disk to install
the client. Make sure that you have permission to install programs on the computer. If
you don't have permission, then get the system administrator to install the client
software onto the system.
If you do not have "RPC Configuration" network service running on your Windows
NT / Windows 2000 workstations, you will not be able to install the AutoBackup
Agent.
For Windows NT the following symptoms are displayed:
An error message "Setup is unable to detect the HP AutoBackup Server . Error code
returned c001000c." is displayed. Change your network settings so that "RPC
Configuration" is installed and enabled, then retry.
For Windows 2000 the following symptoms are displayed:
If RPC is disabled and the install Agent is downloaded and run, then instead of the
Agent Setup Screen, the user will see an empty page, and "Done" in the status line.
If RPC is enabled for the download, but disabled before the installation begins, then
the user will see the error message "Setup is unable to detect the HP AutoBackup
Server . Error code returned 800706ba." is displayed. Change your network settings
so that "RPC Configuration" is installed and enabled, then retry.
If you are still having problems, then contact HP.
Why has my PC hung?
The AutoBackup client backup software should not cause the computer to hang. Your
computer may appear to have hung because the network performance is slow and
your applications are waiting on data from the network. If the problem persists, try
rebooting your computer
Why is the backup taking so long?
This could be due to several issues. The network could be very busy. This can be
determined by seeing if any other network based services are slow. If many
Troubleshooting, Frequently Asked Questions
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