HP SureStore AutoBackup Administrator's Guide - Not Orderable

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This topic describes:
What to do before calling support
How to obtain technical support
How to obtain service
HP service agreements
Worldwide online service
Before calling for service or support
Check the Installation Instruction Sheet and the troubleshooting advice in this
Troubleshooting Guide.
Go to HP's support web site for this product to get up to date support information and
tools, e-mail support and access to our support forum to ask the experts.
http://www.hp.com/support/autobackup.
Obtaining Technical Support
If you need help, your dealer has the latest information regarding HP products and services and
can provide support under HP's comprehensive menu of reseller services. If your dealer is not
able to help, you can obtain support from HP directly either through online services or by
telephone.
Obtaining Service
Please use the correct Customer Service Form shown below to collect the details that our
Customer Service Representative will need to help solve your problem.
HP SureStore AutoBackup Appliance
Optional HP SureStore Tape Drive
During the warranty period: HP provides a free technical support service during the warranty
period. Contact your local HP dealer or the appropriate HP technical support contact for your
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