HP SureStore AutoBackup Administrator's Guide - Not Orderable

baseline backup will be performed by each client at the next backup. Earlier

versions of files backed up to the appliance before the failure will be lost.

Due to corruption of the operating system

If the software running on the HP SureStore AutoBackup appliance fails for some

reason, for example a power failure, the fail-safe BIOS will detect the failure

automatically and rebuild the software from a known good copy - without any user

intervention. All backup data and configuration settings are preserved.

This automatic software rebuild also occurs if any key service, such as Web

Administration, fails in the appliance software. Again, after the software rebuild, the

appliance returns to a fully working state without any user intervention.

Various alerts will appear (on the LCD and the Status tab) to inform you that the

software has been rebuilt.

If some sort of non-essential service fails, for example one of the automatic

maintenance jobs cannot run due to corruption of one of its application files, you can

manually reset the appliance software.

Select Reset AutoBackup Software from the Advanced Administrator options

and select the option to preserve the data (rather than delete it).

The Reset with data preserved option will reset the appliance server and

preserve all backed up data and configuration settings.

If the network settings have been corrupted, the appliance will be restored to

an unconfigured state and you will need to run the installation program again.

If user settings have been corrupted, you do not need to take any further

action, but users will be prompted to reregister.

Hardware Failures

This section describes what to do if you have replaced the whole appliance. If

components within the appliance fail, contact Technical Support. If the tape drive

fails, see the warranty information.

If you have a tape backup of the

appliance

Get the tape backup cartridge that contains your latest backup data.1.

Replace the faulty unit and switch on the appliance.2.

On a PC attached to the same network segment as the appliance, insert the

Installation CD-ROM and run install.exe to initialize the appliance and

reset the administrator's logon. (Do not use the Installation CD-ROM in the

appliance CD-ROM drive.)

Recovery From Hardware Failures

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