1 HV Installation and Operations Guide

Chapter 8 Diagnosing Problems 191

Chapter 8

Diagnosing Problems

This section describes potential problems and solutions. If you are unable to

diagnose and solve a problem using these guidelines, contact an HP service

representative or your sales representative. By using these suggested

procedures, you can determine in advance some of the information that a

service technician will need.

Cannot Turn On the Tape Library or MO Jukebox

If the library or jukebox will not power-up, use the following steps before taking

further action:

1. Verify all power connections, breakers, and switch settings are working

and correct.

2. Consult the library or jukebox user guide for additional troubleshooting

steps and support options.

Cannot Turn On the Fibre Channel Switch

If the switch will not power-up, use the following steps before taking further

action:

1. Verify all power connections, breakers, and switch settings are working

and correct.

2. Confirm that the power indicator above each power switch is illuminated

green.

Cannot Turn On the Fibre Bridge

If the bridge will not power on, use the following procedure to diagnose the

problem:

1. Verify that all power connections, breakers, and switch settings are

powered-on and are set correctly.

2. Confirm that the power indicator is illuminated green.

3. Verify that the fault indicator (amber) is not illuminated.

4. If the fault indicator is illuminated, the bridge is inoperable; further

diagnostic procedures cannot be performed. Contact your sales

representative or an HP service representative.