1 HV Installation and Operations Guide

Appendix D HTTP Interface 243

6. The Gateway address should have the same subnetwork (1st three bytes)

as the IP address. For example, an IP address of 192.168.100.93 may

have a Gateway of 192.168.100.1. However, an “unavailable” Gateway

value appearing under the CURRENT section of the Configuration menu

means the DHCP server was unable to get the Gateway address. If this

happens, contact the network administrator to make sure the DHCP server

is providing this information, or manually change the Gateway address

yourself.

HTTP Troubleshooting

If the user has difficulty accessing any IP address using HTTP (bad IP Address

or user name/password), then do the following:

1. Return to the

Async/Telnet Configuration menu and select: [C)

Reset and Save Configuration to Factory Defaults]

. (This will

set the IP address to 1.1.1.1)

2. Reboot.

3. After reboot, go to Configuration menu

[press 1], then select: [4)

Ethernet Configuration]

4. In the Ethernet Configuration menu, choose 1 of the following 2 courses of

action:

a.Select:

[2] Change IP Address then enter the new IP Address (one that

is unquestionably and permanently available to the user) and press

[Enter].

b.Select:

[9] Toggle DHCP Configuration

[Save], then [Reboot].

Now the user should be able to access the new IP Address displayed within the

Ethernet Configuration menu using the HTTP browser.