User's Manual

HP Customer Support B-5
Appendix B: Customer
Support
Asia/Pacific
Australia . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [phone]
China . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [phone]
Japan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (3) 3335 8622
Korea. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [phone]
New Zealand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . [phone]
Singapore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (65) 291 7251
Taiwan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [phone]
E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . [e-mail]
FTP Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ftp.hp.com
Login: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .anonymous
Password: . . . . . . . . . . . . . . . . . . . . . . . . . (Your email address)
Directory: /pub/information_storage/surestore/cd-writer_plus
Telephone
For telephone number updates:
http://www.hp.com/cpso-support/guide/psd/cscinfo.html
USA (Support available 24 hours a day, 7 days a week)
Literature and dealer referral . . . . . . . . . . . . . . . . 970-635-1500
During warranty period
Technical support . . . . . . . . . . . . . . . . . . . . . . . . 970-635-1500
After warranty period (charges begin only when you connect to a Support Technician,
prices are subject to change without notice)
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . 800-810-0130
(Per incident fee of $25 US dollars charged to
Visa, MasterCard or American Express)
U.S. only Technical Support. . . . . . . . . . . . . . . . . 900-555-1800
($2.50 per minute/maximum of $25. You must be 18 years
of age or have parental permission to call 900 numbers.)
Use these Technical Support numbers during and after your warranty period. No charge
for technical support during warranty period. Per incident charge after warranty period.
Canada (M-F, 8:00-20:00 Eastern Time)
Technical support in English and French . . . . . . 905-206-4663
Pour assistance en français et anglais . . . . . . . . . 905-206-4663
Europe (M-F, 8:30-18:00 Central European Time)
Austria . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 06 60 63 86
Belgium
- Dutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 626 88 06
- French . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 626 88 07
Czech Republic. . . . . . . . . . . . . . . . . . . . . . . . . . . 42 2 471 7321
Denmark. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 29 40 99
Finland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 03 47 288
France . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .01 43 62 3434
Germany. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0180 52 58 143
Hungary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 1 252 4505
Ireland . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 01 662 55 25
Italy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .02 2 641 0350
Netherlands . . . . . . . . . . . . . . . . . . . . . . . . . . . . .020 606 87 51