User's Manual
Table Of Contents
- Hewlett-Packard Limited Warranty Statement
- HP Software License Agreement
- Chapter 1: Connecting CD-Writer Plus and Installing Software
- Chapter 2: Using Your CD-Writer Plus
- Chapter 3: Problem Solving
- Chapter 4: Sharing Your CDs
- Chapter 5: Making Data CDs
- Chapter 6: Making Music CDs
- Chapter 7: making Inserts and Labels
- Chapter 8: Copying CDs
- Chapter 9: Find Files Fast with HP Simple Trax
- What Simple Trax Can Do for You
- Copying Files to CD
- Automatically Copying Files to CD
- Preparing a CD for Automatic Operations
- To Verify Your Schedule Settings
- To Change a Schedule
- Browsing Your Simple Trax CDs
- Finding Files On Your CD
- Copying Files and Folders Back to Your Hard Drive
- Retrieving an Earlier Version of a File
- Importing CDs into HP Simple Trax
- Event Logs
- Changing the Index Display
- Chapter 10: HP Disaster Recovery
- Appendix A: Technical Specifications
- Appendix B: Customer Support
- Index
3-1
Chapter 3: Problem Solving
Chapter 3:
Problem Solving
Read this section if you run into trouble with your CD-Writer Plus drive.
If after reviewing the section you need further assistance, call the phone
numbers listed in “Appendix B: Customer Support”
Gather the information on page B-1 before calling for help. Having this
information ready will greatly facilitate your call.
Things to Try First
■ Does your computer meet the minimum system requirements
(see“Minimum System Requirements” on page A-1 )?
■ Make sure your computer and CD-Writer Plus drive are plugged in
and that each device attached to your computer is turned on.
■ Turn off the computer’s power, unplug the CD-Writer Plus drive, and
wait 20 seconds. Then plug in the CD-Writer Plus drive and turn on
your computer. (This is called cycling power.)
■ Disconnect all the cables and then reconnect them. Sometimes just
reconnecting a cable aligns it correctly or adjusts the pin connections,
fixing a faulty connection. (Check for bent pins on the connectors
and straighten them.)
■ Make sure that you are using the right type of CD. See “Choosing CDs
for Your CD-Writer” on page 2-2.
■ Try the operation with a different CD.
■ Check the list of known compatibility problems (page 3-7) and in the
Readme file.