Service and User Manual (Short- and Long-Wave)

If Firmware Upgrade Appears to Fail 81

Troubleshooting

Reinstalling the Hub Device Agent Code

1. From the Boot menu, enter 1 to update the device agent code. A prompt appears for you

to begin file transfer; for example:

Ready to download Device Agent code to RAM

Start ASCII file (S-record format) transfer now

Press control-C at any time to cancel

2. From the terminal emulator application, use the transfer option to send a text file. The

appropriate file was previously downloaded as a compressed file from the Hewlett-

Packard Software Depot (http://www.software.hp.com).

For model S10 short-wave hubs, send the following file:

IFCH3719.FRM

For model L10 long-wave hubs, send the following file:

IFCH3720.FRM

The screen is filled with rows of progress indicator dots as the file is transferred; for

example:

...................................................................

.....................................................

The transfer process can take 10 to 40 minutes.

When the file transfer has been completed, status messages and a transfer prompt

appear; for example:

Done, memory range [$00001000:$0005B666]

Ready to transfer Device Agent code from RAM to FLASH

Note, once started, this step must not be interrupted

Press Enter to start, control-C to cancel

The values displayed for memory range represent low-level diagnostics. The values

displayed in the status message can be different from the values shown here.