Using Your Tape Drive System Requirements Customer Support Legal Information Prerequisites Related Documentation Welcome to the HP Colorado and HP SureStore Tape Drive User's Guide Your HP Tape Drive lets you quickly and easily store your data. This guide explains the basics of using your tape drive. Click on one of the topics on the left to get started. Refer to the Installation Guide that came with your tape drive for installation instructions.
Using Your Tape Drive Choosing Tapes Inserting Tapes Home Index Help Removing Tapes Write-Protecting Tapes Caring for Your Tape Drive System Requirements Customer Support Legal Information Related Documentation Choosing Tapes To ensure the highest level of performance, HP Colorado and/or HP SureStore brand tapes (which have been fully tested with your drive) are recommended. Refer to the Where to Buy section in this user's guide for information on purchasing tapes.
Tape drives that feature HP Media Monitor. **When backed up with Colorado Backup Software for Windows 95/98. NOTE: Most backup applications include a Tape Retension function. You should retension your tape periodically. The retension function fast-forwards and rewinds the tape. This helps guarantee the reliability of data transfer when backup operations are performed.
Using Your Tape Drive Choosing Tapes Inserting Tapes Removing Tapes Write-Protecting Tapes Caring for Your Tape Drive System Requirements Home Index Help Inserting Tapes 1. Hold the tape with the tape-access window facing the drive and the metal base plate facing down (internal drive) or away from the colored strip (external drive). Customer Support Legal Information Related Documentation Printing This Guide 2. External drive: Steady the drive with one hand. 3.
HP SureStore Cartridges With the internal drive, the back of the cartridge will be flush with the recessed bezel. Internal With the external drive, the cartridge extends out of the drive when fully inserted. External Standard Mini Cartridges Mini-data cartridges are narrower, leaving gaps on each side of the tape when inserted. Approximately .75" (2 cm) of the cartridge extends out of the drive when fully inserted.
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Using Your Tape Drive Choosing Tapes Removing Tapes 1. Wait until the light on the front of the tape drive stops blinking. Inserting Tapes Removing Tapes Write-Protecting Tapes CAUTION: Do not remove a tape during an operation! Caring for Your Tape Drive You will not be able to read data currently written to the tape if, during a backup, you either: ❍ pull the tape out of the drive ❍ turn off the power to the computer, or ❍ firmly bump the tape or drive.
Using Your Tape Drive Choosing Tapes Inserting Tapes Removing Tapes Write-Protecting Tapes Caring for Your Tape Drive System Requirements Customer Support Legal Information Related Documentation Home Index Help Write-Protecting Tapes If you write-protect a tape cartridge, the tape drive can only read data from the tape, not write to it. This protects data on the tape cartridge from being erased or overwritten (e.g., when you are restoring files from tape).
Using Your Tape Drive Choosing Tapes Inserting Tapes Removing Tapes Write-Protecting Tapes Caring for Your Tape Drive System Requirements Home Index Help Caring for Your Tape Drive You do not need to perform any routine maintenance on the HP SureStore T20 or HP Colorado tape drive. Customer Support CAUTION: Do not clean, degauss, or demagnetize the read/write head of an HP Colorado or HP SureStore tape drive. Damage to your tape drive will result.
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Using Your Tape Drive System Requirements Hardware Requirements Drive Specifications Performance Factors Customer Support Home Index Help Hardware Requirements ● HP Colorado Tape Drives ● HP SureStore Tape Drives Legal Information HP Colorado Tape Drive Requirements Related Documentation Printing This Guide Your computer must meet or exceed these requirements to install an HP Colorado tape drive: ● An IBM-compatible computer: Pentium class or higher for Windows 95/98 or Windows NT Workstation 4.
● An HTML browser is required to view the user guides. The install process checks your system for Netscape 3.0 or later or Internet Explorer 3.0 or later. If these are not found, you can install Internet Explorer, which requires approximately 44 MB of hard disk space, from the CD. HP SureStore T20 Tape Drive Requirements NOTE: See Chapter 1 in the HP SureStore T20 Installation Guide for hardware requirements. Operating system requirements are outlined below.
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Using Your Tape Drive System Requirements Home Index Help Hardware Requirements Drive Specifications Performance Factors Drive Specifications ● Customer Support HP Colorado 5GB/8GB ● HP Colorado 14GB Legal Information ● HP SureStore T20 Related Documentation Printing This Guide Drive Specifications: HP Colorado 5GB/8GB Tape Drive Backup Speed NOTE: Performance varies greatly depending on system speed, current hard drive fragmentation, and number and type of files being backed up.
Internal drive: Power Requirements +5 Vdc @ 0.7 A +12 Vdc @ 1.0 A External drive: Tape drive: +16 Vdc @ 1.3 A Power supply: 100-240 VAC, 50/60 Hz, 1.
Internal drive: Power Requirements +5 Vdc @ 0.8 A +12 Vdc @ 1.3 A External drive: Tape drive: +16 Vdc @ 1.3 A Power supply: 100-240 VAC, 50/60 Hz, 1.
Reliability Specifications Hard error rate: <1 in 1015 bits read with Reed-Solomon ECC Mean time between failures (20% duty cycle): Internal: 250,000 hours predicted External: 200,000 hours predicted Internal drive: Power Requirements 5V±5%, 0,9A peak; 0.8A max steady state 12V ±10%, 2.5A peak; 1.3A max steady state External drive: Tape drive: +16 Vdc @ 1.3 A Power supply: 100-240 VAC, 50/60 Hz, 1.
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Using Your Tape Drive System Requirements Home Index Help Hardware Requirements Drive Specifications Performance Factors Customer Support Legal Information Related Documentation Printing This Guide Performance Factors How well your new HP tape drive functions, particularly how fast it writes data to tape, depends on a number of factors. Some of these factors are listed below. ● Processor (CPU).
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Using Your Tape Drive System Requirements Customer Support Telephone Support Fax Support Internet Services Addresses Returning Your Tape Drive Where to Buy Legal Information Related Documentation Printing This Guide Home Index Help Telephone Support For technical support for HP Colorado Backup II, HP SureStore T20, and TapeWare backup software, contact HP Customer Support. For information on upgrading to a new version of TapeWare, contact Yosemite Technologies.
Europe M-F, 8:30-18:00 Central European Time Use these Technical Support numbers during and after your warranty period. No charge for technical support during warranty period. Per incident charge after warranty period.
Korea (M-F, 8:30-19:00) (02) 3270-0700 Toll free: 080-999-0700 Malaysia (60) 3-295-2566 New Zealand (M-F, 9am to 9pm Auckland Time) (09) 356 3660 Philippines (63) 2-867-3551 Singapore (M-F, 9:00-17:00) (65) 272-5300 Taiwan (M-F, 8:30-18:00) (886) 2 27170055 Thailand (66) 2-661-4011 Yosemite Technologies Upgrade Support For questions about upgrading to a new version of TapeWare, contact Yosemite Technologies at: International North America Home Index Feedback Copyright © 1999 Hewlett-Packard
Using Your Tape Drive Fax Support System Requirements Faxes are answered within 48 hours.
Using Your Tape Drive System Requirements Customer Support Telephone Support Fax Support Internet Services Addresses Returning Your Tape Drive Where to Buy Legal Information Related Documentation Printing This Guide Home Index Help Internet Services HP offers electronic services that give you a fast, interactive way to access information and help on setup, configuration, installation and operation of your product.
Download software, firmware and support documents and leave messages for technical support. Europe +31 495 546909 Australia (03) 9890 0276 Korea Hitel: (02) 762-0228 Access: Go HPK Chollian: (02) 220-2001 Taiwan (886) 2 923 3233 First Name: HP Last Name: BBS E-mail NOTE: E-mail support is only available in North America. Send messages to HP Colorado Tape Backup technical support at colorado_support@hp.com Send comments about the HP Colorado Tape Backup documentation to colorado_doc@hp.
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Using Your Tape Drive System Requirements Customer Support Telephone Support Fax Support Home Index Help Addresses Internet Services Addresses Returning Your Tape Drive Where to Buy China (PRC) Legal Information Related Documentation Printing This Guide Europe India Korea North and South America Singapore Taiwan (ROC) Hewlett-Packard Customer Support Center China World Trade Center No. 1 Jian Guo Men Wai Avenue P.O. Box 9401 Beijing 100004 China Hewlett-Packard Nederland B.V.
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Using Your Tape Drive System Requirements Customer Support Telephone Support Fax Support Internet Services Addresses Returning Your Tape Drive Where to Buy Legal Information Related Documentation Printing This Guide Home Index Help Returning Your Tape Drive All countries other than the USA: If your Hewlett-Packard product requires repair or replacement, call Customer Support to receive instructions.
HP SureStore tape products come with a 24-hour Express Exchange warranty. During the first two years, the 24-hour Express Exchange (not available in all countries) program allows you to receive a refurbished unit by next-day delivery upon verification of a faulty tape drive. If you choose not to use Express Exchange, your HP SureStore tape drive must be serviced by one of the authorized repair depots within the country in which it was originally purchased.
Using Your Tape Drive System Requirements Customer Support Telephone Support Fax Support Internet Services Addresses Returning Your Tape Drive Where to Buy Home Index Help Where to Buy There are several ways to purchase Hewlett-Packard storage products and tapes. Options vary by geographic location, and not all storage products are available through every Hewlett-Packard reseller. Legal Information The latest information about HP's tape products is available on the world wide web at http://www.hp.
Europe Denmark HQ East Central Europe (Vienna) includes Albania, Bulgaria, Ukraine, Slovakia, and Romania Finland France 45 99 10 00 Germany (0180) 521 26 24 Greece (01) 689 64 11 Hungary (1) 343 0050 Iceland (91) 67 10 00 Ireland Italy (01) 28 44 633 (02) 92121 Netherlands (020) 547 6666 Norway (22) 73 59 60 Poland (22) 60 87 700 Portugal Russia (1) 482 8500 (095) 9286 885 Spain (1) 631 1600 Sweden (08) 444 2000 Switzerland 0484 80 11 11 Turkey (212) 22 45 925 UK 0990 474747
Using Your Tape Drive System Requirements Customer Support Legal Information Statements Software License Agreement Limited Warranty Statement Home Index Help Statements Federal Communications Commission R.F. Interference Statement Media Warranty Statement Related Documentation Printing This Guide Warning: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC Rules.
Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: Workgroup Information Management Division 815 SW 14th Street, Building E Loveland, Colorado 80537 declares that product Product Name: Product Number: Product Options: HP Colorado 5GB/8GB internal C4354A (5GB), C4386A (8GB) All conforms to the following Product Specifications: Safety: EN60950 A4:1997 EMC: EN 55022:1994 Class B EN 50082-1:1992 IEC 801-2:1991 - 4kV CD, 8kV AD IEC 801-3:1984 - 3V/m IEC 801-4:1988 - 1kV Power Lines, 0.
Manufacturer's Name: Hewlett-Packard Company Manufacturer's Address: Workgroup Information Management Division 815 SW 14th Street, Building E Loveland, Colorado 80537 declares that product Product Name: Product Number: Product Options: HP Colorado 14GB internal C4405A, C4407A, C4409A All conforms to the following Product Specifications: Safety: EN60950 A4:1997 IEC 60950:1991 +A1:1992 + A2:1993 + A3:1995 + A4:1996 EMC: CISPR 22:1993/EN 55022:1994 Class B EN 50082-1:1992 IEC 801-2:1991 - 4kV CD, 8kV
The product was tested in a typical configuration. The product herewith complies with the requirements of the Low Voltage Directive 73/23/EEC and the EMC Directive 89/336/EEC and carries the "CE" mark accordingly. This device complies with Part 15 of the FCC Rules of the USA. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
815 SW 14th Street, Bldg. E Loveland, Colorado 80537 July 1, 1998 Colin Swan, Operations Manager Canadian Standards Association Information Statement INSTRUCTION TO USER: Warning: This component is only considered to be approved when installed in CSA certified equipment evaluated to the standards C22.2 No. 220-M1986 or C22.2 No. 950-M89. The operator accessibility into the end use enclosure is defined with strict accordance in the operator's manual for the installation of components into the equipment.
Notice Europe: This drive shall be installed only with an EN60950 (IEC950) approved Power supply. USA/Canada: This drive is for use only with IBM compatible UL® listed personal computers.
Using Your Tape Drive System Requirements Customer Support Legal Information Statements Software License Agreement Limited Warranty Statement Media Warranty Statement Related Documentation Printing This Guide Home Index Help Software License Agreement ATTENTION: USE OF THE SOFTWARE IS SUBJECT TO THE HP SOFTWARE LICENSE TERMS SET FORTH BELOW. USING THE SOFTWARE INDICATES YOUR ACCEPTANCE OF THESE LICENSE TERMS. IF YOU DO NOT ACCEPT THESE LICENSE TERMS, YOU MAY RETURN THE SOFTWARE FOR A FULL REFUND.
Termination. HP may terminate your license upon notice for failure to comply with any of these License Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations and merged portions in any form. Export Requirements. You may not export or re-export the Software or any copy or adaptation in violation of any applicable laws or regulations. U.S. Government Restricted Rights.
Using Your Tape Drive System Requirements Customer Support Legal Information Statements Software License Agreement Limited Warranty Statement Media Warranty Statement Related Documentation Printing This Guide Home Index Help Limited Warranty Statement HP Colorado Tape Drive HP SureStore T20 Tape Drive DURATION OF LIMITED WARRANTY Hardware - 2 year Software - 90 days 1.
entitled to a refund of the purchase price upon prompt return of the product. 5. HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use. 6.
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Using Your Tape Drive System Requirements Customer Support Legal Information Statements Software License Agreement Limited Warranty Statement Media Warranty Statement Related Documentation Printing This Guide Home Index Help Media Warranty Statement Hewlett-Packard ("HP") warrants to you, the end user customer that this media product is free from defects in materials and workmanship for a period of five years from the time of purchase.
Using Your Tape Drive System Requirements Home Index Help Customer Support Legal Information Prerequisites Related Documentation Printing This Guide Related Documentation Other documents you can read are: ● HP SureStore Installation Guide ● HP Colorado Backup II User's Guide ● HP Colorado Troubleshooting Guide ● TapeWare User's Guide HP SureStore Installation Guide The installation guide provides information on: ● installing your drive ● installing software ● performing disaster recovery ● using
installation program may start automatically. If it does not: ❍ Select Start > Run. ❍ Type D:/SETUP (where D is your CD-ROM drive), and click OK. 2. Select a language, and click Next. 3. The installation menu appears. Click View User Documentation. 4. Select the name of the document you want to view, and click Next. A prompt may instruct you to install the software required to view the guide if it does not exist on your system.
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Using Your Tape Drive Prerequisites System Requirements This guide assumes you have installed the tape drive and backup software. Customer Support Legal Information Related Documentation Printing This Guide If you have not, follow the instructions on the Installation Poster that came with the drive. NOTE: A PDF (Portable Document Format) file of the Installation Poster is on the backup CD.
Using Your Tape Drive System Requirements Customer Support Legal Information Prerequisites Related Documentation Printing This Guide Printing This Guide A printable PDF file of this User's Guide is on the HP SureStore Tape CD. To print the PDF: 1. Insert the HP SureStore Tape CD into your CD-ROM drive. 2. Select Start > Programs > Windows Explorer. Click on your CD-ROM drive and locate PrintDoc/eng/HPTape.pdf (where eng is the language you want to print). 3. Click on HPTape.pdf.
Using Your Tape Drive System Requirements Home Index Help Customer Support Legal Information Index Related Documentation [A] [B] [C] [D] [E] [F] G [H] [I] J [K] [L] [M] [N] [O] [P] Q [R] [S] [T] [U] [V] [W] X Y Z Printing This Guide A acclimatizing tapes addresses America Online services Asia/Pacific support numbers fax telephone authorized resellers Americas Asia/Pacific Europe Top of Page B backup speed 5GB/8GB 14GB T20 backup software -- see either the HP SureStore Insallation Guide or the Tape
C Canadian statements caring for your tape drive caring for tapes cartridges choosing differences erasing HP Colorado HP SureStore inserting mini removing certifications 5GB/8GB 14GB T20 choosing tapes CompuServe services customer support addresses fax internet telephone contents of the box -- see the installation guide Top of Page
D data cartridges data security of tapes Declaration of Conformity 5GB/8GB external drive 5GB/8GB internal drive 14GB internal drive 14GB external drive T20 drives dimensions, T20 drive specifications: 5GB/8GB, 14GB, T20 backup speed: 5GB/8GB, 14GB, T20 certifications: 5GB/8GB, 14GB, T20 interface: 5GB/8GB, 14GB, T20 physical specifications: T20 LED specifications: T20 power requirements: 5GB/8GB, 14GB, T20 reliability specifications: 5GB/8GB, 14GB, T20 tape format: 5GB/8GB, 14GB, T20 temperature limits: 5G
equipment supplied with drive -- see the installation guide erasing tapes Europe support numbers telephone Express Exchange Top of Page F fax support Asia/Pacific FCC statement file transfer protocol formats, tape Top of Page H handling tapes hard drive hardware requirements HP Colorado HP SureStore help HP Colorado cartridges system requirements HP SureStore cartridges system requirements humidity, T20 tapes Top of Page
I IDE interface type inserting a tape interface 5GB/8GB 14GB T20 internet site http://www.hp.com/support/storage HP Japan: http://www.jpn.hp.com HP Korea: http://www.hp.co.kr online troubleshooting tree: http://www.hp.com/isgsupport/travantree.
M maintenance, tape drive media monitor memory mini cartridges minimum system requirements Top of Page N North America support numbers telephone Top of Page O online services http://www.hp.com/support/storage HP Japan: http://www.jpn.hp.com HP Korea: http://www.hp.co.kr online troubleshooting tree: http://www.hp.com/isgsupport/travantree.
Europe North America physical specifications power requirements 5GB/8GB 14GB T20 PDF of user's guide prerequisites printing this guide processor speed purchasing tapes Top of Page R RAM read/write head regulatory information reliability specifications 5GB/8GB 14GB T20 removing a tape requirements, system returning a drive for service Top of Page
S security of data on tapes service agreement size of drive software license agreement speed, backup 5GB/8GB 14GB T20 specifications standard mini cartridges statements and declaration of conformity storing tapes support telephone numbers SureStore Express Exchange system requirements HP Colorado HP SureStore Top of Page T tape cartridges tape drive caring dimension (T20) fax support internet support returning specifications telephone support warranty weight (T20) tape format 5GB/8GB
14GB T20 tapes caring acclimatizing causes for data loss choosing format: 5GB/8GB, 14GB, T20 inserting operating conditions: 5GB/8GB, 14GB, T20 ordering removing storing write-protecting TapeWare upgrade support technical information telephone support Asia/Pacific Europe North America temperature limits 5GB/8GB 14GB T20 testing your drive -- -see the installation guide transfer rate 5GB/8GB 14GB T20 Top of Page
U URL http://www.hp.com/support/storage HP Japan: http://www.jpn.hp.com HP Korea: http://www.hp.co.kr online troubleshooting tree: http://www.hp.com/isgsupport/travantree.html U.S. support numbers using the online documentation Top of Page V VCCI statement vibration limits voltage requirements Top of Page W warranty weight (T20) World Wide Web services http://www.hp.com/support/storage HP Japan: http://www.jpn.hp.com HP Korea: http://www.hp.co.kr online troubleshooting tree: http://www.hp.
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Using Your Tape Drive System Requirements Home Index Help Customer Support Legal Information Related Documentation Printing This Guide How to Use the Online Documentation This page will help you understand how to use the online documentation and get the information you need quickly and efficiently.
● ● Index: An alphabetical listing of topics in the User's Guide. Help: Explains how to navigate within the User's Guide. Printing Documents You can print any document in this guide by selecting the Print command in your Web browser.
