HP Colorado and HP SureStore Tape Drive User's Guide

Using Your Tape Drive
System Requirements
Customer Support
Telephone Support
Fax Support
Internet Services
Addresses
Returning Your Tape Drive
Where to Buy
Legal Information
Related Documentation
Printing This Guide
Home Index Help
Telephone Support
For technical support for HP Colorado Backup II, HP SureStore T20, and
TapeWare backup software, contact HP Customer Support.
For information on upgrading to a new version of TapeWare, contact Yosemite
Technologies.
Before calling for service or support:
Check that your drive is installed correctly.
●
Check the troubleshooting advice in the User’s Guide and in the
documentation that came with your computer, the host adapter, and your
backup software.
●
HP Customer Support
There is no charge for technical support during the warranty period; a
per-incident charge applies after the warranty period.
USA and
Canada
M-F, 6 am-6 pm
Mountain time
Literature and dealer
referral
970-635-1500
Canada (for
French-speaking customers)
1-800-387-3867 (pour
assistance en français)
Technical support during
warranty period
970-635-1500 (USA,
Mountain time)
905-206-4663 (Canada,
Eastern Standard Time)
U.S. only: Technical
support after warranty
period (charges begin only
when you connect to a
support technician; prices
are subject to change
without notice)
800-810-0130 (Per incident
fee of $25 US dollars charged
to Visa, MasterCard or
American Express)
900-555-1800 ($2.50 per
minute/maximum of $25. You
must be 18 years of age or
have parental permission to
call 900 numbers.)