HP Colorado and HP SureStore Tape Drive User's Guide

HP SureStore tape products come with a 24-hour Express Exchange warranty.

During the first two years, the 24-hour Express Exchange (not available in all

countries) program allows you to receive a refurbished unit by next-day delivery

upon verification of a faulty tape drive.

If you choose not to use Express Exchange, your HP SureStore tape drive must

be serviced by one of the authorized repair depots within the country in which it

was originally purchased. You must prepay shipping charges (together with all

duty and taxes) for products returned for service. Hewlett-Packard will pay for

return of products to you, except for those shipped from another country. If the

drive is repaired by an authorized dealer, you will need to negotiate the method

and cost of returning the drive with the dealer.

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