hp surestore tape library 2/20, 4/40, 6/60, 8/80, and 10/100 series user’s guide
hp surestore tape library user guide Product Number: C9521-90002 Edition 5 June 2002 © 2002 Hewlett-Packard Company 2/20, 4/40, 6/60, 8/80, and 10/100 series
Notice WARNING This document contains information that is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced, or translated into another language. The information contained in this document is subject to change without notice. Typographical Conventions and Terms Bold: Menu choices and screens on the library. [Bold]: Soft keys to press on the library. Computer: Host and SCSI commands. Emphasis: Draws attention to items within text.
Glossary Glossary: Includes technical terms used in this manual. Updates Revision History For the most current version of this manual, and other information regarding your tape library, visit the HP Customer Care website: Edition 1 June 1999: C7200-90000 Initial release. http://www.hp.com/go/support Edition 2 April 2000: C7200-90011 Updated Fibre Channel, remote management card, and front panel information.
4 Updates hp surestore tape library
contents Notice 2 Typographical Conventions and Terms 2 In This Manual 2 Revision History 3 Updates 3 Chapter 1 Installing the Library 11 Chapter Overview 11 Identifying Product Components 12 Choosing a Location 14 Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack 17 Tools and Parts 17 Rackmounting the Library 19 Preparing the Host for Installation 31 Connecting and Powering on the Library 32 Library Back Panel 33 SCSI Cable Connections 34 Fibre Channel Cable Connections 41 Verifying the Host
Chapter Overview 59 Front Panel Overview 60 Status Bar 61 Nesting 63 Understanding the Menu Structure 64 Using Tapes 65 Mixed Media 66 Media Migration 67 HP Library & Tape Tools 67 Service Provider 68 Using HP Ultrium Cartridges 69 Maintaining Ultrium Cartridges 69 Write-Protecting Ultrium Cartridges 70 Using Ultrium Cartridge Bar Code Labels 71 Ordering Ultrium Cartridges and Bar Code Labels 72 Using Ultrium Cleaning Cartridges 73 Using DLT Tape Cartridges 74 Inspecting DLT Cartridges 74 Write-Protecting D
Management Programs 98 Configuring the Remote Management Card 99 Retrieving Information about the Remote Management Card 101 Configuring the Library for Fibre Channel 102 Configuration 102 Retrieving information about Fibre Channel 105 Setting SCSI IDs 106 Setting the Date and Time 108 Retrieving Library Information 110 Library Information 110 Drive Information 112 Configuration Information 112 Date and Time 113 Firmware Revisions 113 Power Supplies 113 Chapter 4 Troubleshooting and Diagnostics 115 Chapte
Removing and Replacing Cards 160 Removing a Card 160 Replacing a Card 161 Removing and Replacing Drive Modules 162 Unloading a Tape from a Drive 162 Taking a Drive Offline (for on-line drive replacement only) 162 Removing a Drive Module 163 Installing a Drive Module 165 Removing and Replacing the Power Supply 167 Removing the Power Supply 167 Replacing the Power Supply 168 Replacing the Redundant Power Supply 169 Replacing the Redundant Power Supply Module 170 Removing the Library Cover and Feet (2/20 & 4/4
Registering Your Product 196 Support Services 197 SupportPacks 197 Service Contracts 199 Backup Software Support 201 Contacting HP Customer Support 202 Information Needed for Support 202 Telephone Support 203 North and South America 203 European Customer Support Centers 204 Asia Pacific Customer Support Centers 205 Elsewhere 206 Warranty Information 207 Appendix C Error Code Reference 209 Library Error Codes 209 glossary 221 9
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1 Installing the Library Chapter Overview This chapter describes the following: ■ Identifying Product Components on page 12 ■ Choosing a Location on page 14 ■ Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack on page 17 ■ Preparing the Host for Installation on page 31 ■ Connecting and Powering on the Library on page 32 ■ Verifying the Host Configuration on page 50 ■ Getting Started on page 53 ■ Moving or Shipping the Library on page 54 Chapter Overview 11
Identifying Product Components The components listed in Table 1 may be supplied with the library, depending on the library configuration. Note Table 1 Callout Number Visit http://www.hp.com/go/support for additional information on the HP Library & Tape Tools diagnostic utility, backup software compatibility information, accessories, and upgrade kits. Accessories Component Description 1 SCSI interface cable(s) Four-meter SCSI cable(s) with 68-pin high-density connectors.
Table 1 Accessories Component Chapter 1 Callout Number Description 11 Regulatory Insert Contains safety and regulatory information. 12 Quick setup poster Overview of installation and configuration procedures. N/A Miscellaneous information May include data sheets, upgrade information, product information, and additional promotions. Accessories Figure 1 3 6 2 7 8 1 9 5 4 11 10 Note Chapter 1 12 Your cables may look different from those in Figure 1.
Choosing a Location Choose a location that meets the criteria listed in Table 2. For additional specifications, refer to Technical Specifications on page 181. Table 2 Room temperature Power source Location Criteria 10-35º C (50-95º F) ■ AC power voltage: 100-127 V or 200-240 V ■ Line frequency: 50-60 Hz ■ A dedicated circuit is required. Caution: The AC power cord is the library’s main AC disconnect device and must be easily accessible at all times.
Table 2 2/20, 4/40, and 6/60 series stand-alone configurations — located on or below a table: Back: 56 cm (22 in) for cooling and service. Front: 86 cm (34 in) for operator access. Sides: 56 cm (22 in) for removal of the external cover. Chapter 1 Clearance Location Criteria 2/20, 4/40, and 6/60 series rackmounted configurations: Back: 61 cm (24 in) minimum to allow adequate room for service access. Front: 86 cm (34 in) for operator access.
Table 2 Rack location requirements 16 Location Criteria For 8/80 and 10/100 series libraries only. Refer to the Rack Systems User’s Manual (included with the accessory kit or available at http://www.hp.com/racksolutions) for more information on installing the rack. This information includes: using the anti-tip mechanism, securing the rack to the floor, and weight/space requirements.
The instructions in this section apply to 2/20, 4/40, and 6/60 series libraries mounted in a standard 19-inch rack with a depth between 24 and 34 inches. Caution Make sure that the rack and all equipment mounted in the rack have a reliable ground connection. Verify that the total current of the rack components does not exceed the current rating of the power distribution unit or outlet receptacles. WARNING Do not move the library without additional help or an appropriately rated lift device.
Rack Kit Parts Figure 2 9 10 1 2 8 13 7 3 12 5 4 11 6 1 Upper left rail (1) 8 Flush-mount trim brackets (2) 2 Upper right rail (1) 9 2/20 series stop bracket (1) 3 Lower left rail (1) 10 4/40 and 6/60 series stop bracket (1) 4 Lower right rail (1) 11 2/20 series trim brackets (2) 5 10-32 Screws (20) 12 4/40 series trim brackets (2) 6 10-32 Clip nuts (20) 13 6/60 series trim brackets (2) 7 Clip nut template (3 packaged together, one per model) Note 18 The rack kit includ
Rackmounting the Library Before you begin, lower the rack’s leveler feet with the openended wrench, and extend the rack’s anti-tip foot. Failure to extend the anti-tip foot could result in personal injury or damage to the tape library if the rack tips over. Note For easiest access to the display panel and to the tape drawers, mount the top of the library in the middle of the rack or 120 cm (48 in) above the floor. 1.
Clip Nut Placement (2/20 Series) Figure 3 # # # # # # # # # # # # # # # # # # # # # # # # Front Clip Nut Placement (4/40 Series) Figure 4 a Back # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # b Front 20 Installing the 2/20, 4/40 & 6/60 Series Libraries into a Rack Back Chapter 1
Clip Nut Placement (6/60 Series) Figure 5 # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # # Chapter 1 a # b Front Back 2. Align the upper (black) rail with the top two clip nuts and loosely install a screw into each clip nut. Slide the rail out so that it equals the rack depth, and attach to the back clip nuts.
3. Align the lower (black/silver) rail with the lower two clip nuts, and loosely install a screw into each clip nut. (See Figure 6.) a. Slide the rail so that it equals the rack depth, and loosely install the screws. b. Tighten all screws to secure the rails. c. Figure 6 Tighten the two pre-installed screws inside each mounting rail to secure the rail in position.
4. Install the library. Chapter 1 WARNING The majority of the weight is near the back of the library. Use appropriate force when lifting the library, while ensuring the library remains level to avoid overturning. Note To reduce the weight of the library, you can easily remove all the drives. See Removing and Replacing Drive Modules on page 162 for more information.
4/40 and 6/60 Series Libraries: Use a mechanical lift that is rated to the weight of the library, and follow the steps below to install the library. a. Break away the edges of the packing material at the bottom of the library. b. Use the straps to ease the library onto an appropriately rated mechanical lift. Use the lift to raise the library so that it aligns with the bottom rails. c. Slide the library onto the lower rails.
WARNING Chapter 1 Do not move the library without additional help or an appropriately rated lift device. The 2/20 series library weighs 40 kg (87 lb). The 4/40 series library weighs 75 kg (165 lb). The 6/60 series library weighs 104 kg (249 lb). 5. Tighten the screws on the top mounting rail to secure the library. 6. Install the stop bracket to ensure the library is secured inside the rack, and will not come out past the service position (approximately 2/3 of the library is out of the rack).
4/40 and 6/60 Series Libraries: a. Ensure access to the top of the library. If necessary, push the library to the service position to access the top cover. Do not push the library past the latch stop tabs. b. Remove the left back screw from the top cover. c. Install the stop bracket by inserting the tab into the latch stop. d. Re-install the screw into the top cover.
7. Trim Brackets (2/20 Series) (larger trim brackets) Note Chapter 1 Chapter 1 Figure 11 Insert trim brackets into the slots on each side of the library (Figure 11 through Figure 13). (flush-mount trim brackets) The rack kit includes extra trim brackets. The smaller flush-mount trim brackets are used with flush-mount racks. The larger trim brackets are typically used with older HP racks that have a 55mm bezel depth.
Figure 12 Trim Brackets (4/40 Series) (larger trim brackets) Note 28 (flush-mount trim brackets) The rack kit includes extra trim brackets. The smaller flush-mount trim brackets are used with flush-mount racks. The larger trim brackets are typically used with older HP racks that have a 55mm bezel depth.
Figure 13 Trim Brackets (6/60 Series) Chapter 1 (larger trim brackets) Note Chapter 1 (flush-mount trim brackets) The rack kit includes extra trim brackets. The smaller flush-mount trim brackets are used with flush-mount racks. The larger trim brackets are typically used with older HP racks that have a 55mm bezel depth.
8. Open the tape drawers and tighten the screws to secure the library into place (Figure 14). — For trim brackets, tighten the existing thumbscrews. — For flushmount brackets, use two 10-32 x .50 screws. Note Figure 14 Location of Securing Screws (larger trim brackets) 30 The drawers may be key locked. The keys are attached to the power supply handle on the back of the library.
Install the SCSI host bus adapter card(s) and compatible driver(s). Refer to the host computer user manual and host bus adapter card instructions, and follow these general procedures: ■ When the host is powered on, install software and/or driver(s) into the host that are compatible with the library. ■ If the host computer is connected to a network, check with the system administrator before turning off power. ■ Properly power off all peripheral devices connected to the host computer.
Connecting and Powering on the Library This section includes information and illustrations for the following: ■ Library back panel ■ SCSI cabling connections ■ Fibre Channel cabling connections Note 32 The figures in this section depict 2/20, 4/40, 6/60, 8/80, and 10/100 series tape libraries. The number of drives and cards will vary, depending on your model.
Library Back Panel Chapter 1 Library Back Panel Features Figure 15 1 6 5 DRV DRV 9 10 DRV DRV 7 8 DRV DRV 5 6 DRV DRV 3 4 DRV DRV 1 2 7 10/100 4 1 1 5 7 8/80 4 1 1 5 7 6/60 4 1 1 5 7 4/40 4 1 2 3 7 2/20 4 1 Vacant slot 5 Slave controller card 2 Remote management card 6 Library expansion card (For the 8/80 and 10/100 series tape libraries only) 3 Library controller card 7 Power supply (standard or redundant) 4 Fibre Channel controller (optional) Chapter 1
SCSI Cable Connections Note Refer to Fibre Channel Cable Connections on page 41 if the library is configured with Fibre Channel. This section illustrates a standard SCSI configuration that produces a high level of data storage performance (one SCSI host bus adapter card for each drive in the library with the library controller daisy-chained to the first drive). HP supports up to two drives per SCSI host bus adapter, but recommends only one drive per bus.
Note 7. The AC power cord is the library’s main AC disconnect device and must be easily accessible at all times. For 2/20, 4/40, and 6/60 Series Libraries: — Connect a power cord to each power supply module on all levels. For 8/80 and 10/100 Series Libraries: — Connect the power cords on the rack to a power outlet on each library level. — Connect the power cord from the power distribution unit to a dedicated, grounded power receptacle. 8. Power on the library.
Figure 16 36 2/20 Series SCSI Cable Connections 1 Host (user configured) 2 Remote management card LAN connection 3 Appropriate 68-pin SCSI terminator 4 Jumper cable with SCSI 68-pin connectors 5 SCSI cable from drive 1 to host 6 SCSI cable from drive 2 to host Connecting and Powering on the Library Chapter 1
Figure 17 4/40 Series SCS Cable Connections Chapter 1 7 8 3 LAN 1 Chapter 1 2 3 4 5 1 Host (user configured) 2 Remote management card LAN connection 3 Appropriate 68-pin SCSI terminator 4 Jumper cable with SCSI 68-pin connectors 5 SCSI cable from drive 1 to host 6 SCSI cable from drive 2 to host 7 SCSI cable from drive 3 to host 8 SCSI cable from drive 4 to host 6 Connecting and Powering on the Library 37
Figure 18 6/60 Series SCS Cable Connections 10 9 8 3 7 LAN 1 2 3 4 5 6 1 Host (user configured) 6 SCSI cable from drive 2 to host 2 Remote management card LAN connection 7 SCSI cable from drive 3 to host 3 Appropriate 68-pin SCSI terminator 8 SCSI cable from drive 4 to host 4 Jumper cable with SCSI 68-pin connectors 9 SCSI cable from drive 5 to host 5 SCSI cable from drive 1 to host 10 SCSI cable from drive 6 to host 38 Connecting and Powering on the Library Chapter 1
8/80 and 10/100 Series SCSI Cable Connections Figure 19 Chapter 1 3 DRV 9 DRV 10 DRV 7 DRV 8 3 DRV 5 DRV 6 3 DRV 3 DRV 4 DRV 1 DRV 2 13 14 11 12 1 9 10 3 7 8 3 LAN 2 Chapter 1 3 4 5 6 Connecting and Powering on the Library 39
Table 3 40 8/80 and 10/100 Series SCSI Cable Connections 1 Host (user configured) 2 Remote management card LAN connection 3 Appropriate 68-pin SCSI terminator 4 SCSI cable from the library controller card to drive 1 5 Host SCSI cable to drive 1 6 Host SCSI cable to drive 2 7 Host SCSI cable to drive 3 8 Host SCSI cable to drive 4 9 Host SCSI cable to drive 5 10 Host SCSI cable to drive 6 11 Host SCSI cable to drive 7 12 Host SCSI cable to drive 8 13 Host SCSI cable to drive 9 14
Fibre Channel Cable Connections Note Figure 20 When using hubs or switches, consult the user documentation for those products. For detailed information on HP supported topologies, refer to the SAN Solution Installation Guide available from http://www.hp.com/go/support.
The following steps illustrate a Fibre Channel connection between the host, hub or switch, and library. Refer to Figure 22 on page 45 through Figure 25 on page 48, and connect the library as follows: 1. Ensure that the library and host are inactive, and the library is disconnected from the host. 2. Ensure that the required host software has been installed. 3. Power off the host, hub, or switch. If the host is connected to a network, check with the system administrator before turning off power. 4.
f. Chapter 1 Figure 21 Connect the Fibre Channel cable(s) to the host, hub, or switch. If necessary, connect the Fibre Channel cable to the GBIC provided before connecting to the host, hub, or switch. Connecting Fibre Channel Cables to the GBIC Caution The Fibre Channel printed circuit boards may contain a laser system (GBIC or GLM module) that is classified as a “Class-I Laser Product” under a U.S.
7. For 8/80 and 10/100 Series Libraries: Connect the power cords on the rack to a power outlet on each library level. For 2/20, 4/40, and 6/60 series libraries, skip to the next step. 8. Connect the power cord(s) from the library to a grounded power receptacle, and power on the library. The power (standby) switch is recessed and on the lowest level of the library. After the power-up test is complete (after several minutes), you will see the Home Screen on the library’s front panel.
2/20 Series Fibre Channel Connections Figure 22 Chapter 1 8 LAN 4 1 2 3 4 5 6 7 1 Hosts (user configured) 5 SCSI cable from the library controller card to drive 1 2 Hub or switch 6 SCSI cable from bus 1 on the Fibre Channel controller to drive 1 3 Remote management card LAN connection 7 SCSI cable from bus 2 on the Fibre Channel controller to drive 2 4 Appropriate SCSI terminator 8 Fibre Channel cable to hub or switch Chapter 1 Connecting and Powering on the Library 45
4/40 Series Fibre Channel Connections Figure 23 8 10 9 LAN 4 1 2 3 4 5 6 7 1 Hosts (user configured) 6 SCSI cable from bus 1 on the Fibre Channel controller to drive 1 2 Hub or switch 7 SCSI cable from bus 2 on the Fibre Channel controller to drive 2 3 Remote management card LAN connection 8 SCSI cable from bus 1 on the Fibre Channel controller to drive 3 4 Appropriate SCSI terminator 9 SCSI cable from bus 2 on the Fibre Channel controller to drive 4 5 SCSI cable from the librar
Figure 24 6/60 Series Fibre Channel Connections Chapter 1 10 12 11 4 8 12 9 4 LAN 1 2 3 4 5 6 7 1 Hosts (user configured) 7 SCSI cable from bus 2 on the Fibre Channel controller to drive 2 2 Hub or switch 8 SCSI cable from bus 1 on the Fibre Channel controller to drive 3 3 Remote management card LAN connection 9 SCSI cable from bus 2 on the Fibre Channel controller to drive 4 4 Appropriate SCSI terminator 10 SCSI cable from bus 1 on the Fibre Channel controller to drive 5 5
8/80 and 10/100 Series Fibre Channel Connections Figure 25 15 4 DRV 9 DRV 10 DRV 7 DRV 8 DRV 5 DRV 6 DRV 3 DRV 4 DRV 1 DRV 2 6 16 13 4 1 6 14 11 4 6 12 4 9 6 10 2 6 LAN 3 48 Connecting and Powering on the Library 4 5 6 7 8 Chapter 1
Chapter 1 8/80 and 10/100 Series Fibre Channel Connections Chapter 1 Table 4 1 Host (user configured) 2 Hub or switch 3 Remote management card LAN connection 4 Fibre Channel cable 5 SCSI cable from library controller to drive 1 6 Appropriate SCSI terminator 7 SCSI cable from bus 1 on the Fibre Channel interface to drive 1 8 SCSI cable from bus 2 on the Fibre Channel interface to drive 2 9 SCSI cable from bus 1 on the Fibre Channel interface to drive 3 10 SCSI cable from bus 2 on the F
Verifying the Host Configuration Once the library is connected to a host, the operating system must be configured to recognize it (if it has not already been configured). The procedures are different, depending on the host system: ■ Windows NT on page 51 ■ Windows 2000 on page 51 ■ Sun Solaris on page 52 ■ HP-UX and MPE/iX on page 52 Backup Software Compatibility Consult your software documentation for more information on installing, configuring, and operating your backup software.
Windows NT ■ Install the appropriate host bus adapter(s) ■ Install the corresponding drivers for the interface card(s) ■ To verify the hardware installation, look for the library and drives after powering up the host. Go into Settings -> Control Panel -> SCSI Adapter. ■ Install the backup software ■ Run a test backup to ensure that all components are properly configured.
Sun Solaris For Sun Solaris™ operating systems, perform the following operating system configurations: ■ Install the appropriate host bus adapter(s) ■ Install the corresponding drivers for the interface card(s) ■ To verify the hardware installation, look for the library and drives after powering up the host. — Close all open applications and exit the Common Desktop Environment (CDE). — Type “init 0” at any prompt. This will shut down all processes, and take you to the OpenBoot PROM. — Type “reset”.
After you install and configure the library, you must complete the following setup tasks from the library’s front panel: ■ Setting the date and time: When you first set up the library or if it has been unplugged for an extended period of time (around 8 days), set the library’s real-time clock. See Setting the Date and Time on page 108 for more information. ■ Setting the mailslot configuration: The default setting is for a one-slot mailslot.
Moving or Shipping the Library WARNING Do not move the library without additional help or an appropriately rated lift device. The 2/20 series library weighs 40 kg (87 lb). The 4/40 series library weighs 75 kg (165 lb). The 6/60 series library weighs 104 kg (249 lb). The 8/80 and 10/100 series libraries weigh approximately 227 kg (500 lb). Caution To avoid damage to the library, ensure that it is in an upright position at all times. Never place the library on its sides.
d. From the Drive and Tape Operations menu, select [Back] to return to the Operations menu. 2. If shipping the library, remove tape cartridges from the magazines: a. From the Magazine Access menu, select one of the following options: —Unlock Door —Unlock All Doors Use the [-] and [+] keys to change the door selection. b. Pull the unlocked drawer(s) out to access magazines and tapes. The drawer may also be physically locked with a key. The key is typically attached to the back of the power supply. c.
5. To ship the library, remove all external cords, cables, and terminators. For an internal move, only disconnect the power cables, SCSI cables, the RMC ethernet cable, and the Fibre Channel connection from the host, hub, or switch. Note You do not need to remove the SCSI cables that connect the controller or the Fibre Channel controller to the drive modules, unless the library is being shipped. WARNING Before moving the library, the leveler feet must be fully raised to allow for ground clearance.
8. Extend the rack’s anti-tip foot. 9. Failure to extend the anti-tip foot could result in personal injury or damage to the library. Open the magazine drawers and loosen the screws that lock the library into place (Figure 14 on page 30). The screws are located in front of the trim brackets. 10. Remove the stop bracket. (See Figure 9 on page 25 and Figure 10 on page 26.) 11. Push the library out of the rack until it hits the latch stops (approximately 2/3 of the library is out of the rack). 12.
Figure 26 Latch Stops 14. Remove the library from the rack. 2/20 Series Libraries: With the help of two people or a lift, slide the library out of the rack and place it in the original packaging materials. 4/40 and 6/60 Series Libraries a. Position the original shipping pallet in front of the rack. b. With at least one person on each side, slide the library out of the rack and onto an appropriately rated mechanical lift. Lower the library onto the shipping pallet.
Operating the Library 2 Chapter Overview This chapter describes the following: ■ Front Panel Overview on page 60 ■ Understanding the Menu Structure on page 64 ■ Using Tapes on page 65 ■ Accessing Tapes in the Library on page 81 ■ Drive and Tape Operations on page 86 Chapter Overview 59
Front Panel Overview The front panel displays icons and text that provide library, drive, and tape status information. It also uses text prompts and warnings to guide you while making changes. Use the button immediately below the label to execute the desired function. The function of the buttons varies between screens. The display defaults to the Home Screen. Figure 27 on page 60 shows a typical Home Screen view, using a four-drive model as an example.
Status Bar The status bar shows a reverse video reminder (icon background reverses to black) for drive or library errors that have been entered in the media log or hard error log. You may clear this reminder by viewing either the Drive Log or Library Hard Error Log screens. The library’s reverse video reminder will also be set if the library’s partial availability status changes (see Partial Availability State on page 120).
The status bar can display the icons listed in Table 5 on page 62 and Table 6 on page 62.
Nesting Nesting Figure 29 Information Operations Administration Service Library Information Drive and Tape Operations Information Information Drive Information Magazine Access Operations Operations View Configuration Mailslot Access Change Configuration Change Configuration Run Test Run Test (with additional capability) Online Drive Repair Online Drive Repair Set Date and Time Set Date and Time Upgrade Drive Firmware Upgrade Drive Firmware Date and Time Firmware Revisions Power
Understanding the Menu Structure Figure 30 64 Front Panel Menu Structure Understanding the Menu Structure Chapter 2
Chapter 2 Using Tapes This section includes information on: ■ Mixed Media on page 66 ■ Media Migration on page 67 ■ Using HP Ultrium Cartridges on page 69 ■ Using DLT Tape Cartridges on page 74 Caution Chapter 2 It is critical to ensure that the media you use matches the format of your tape drive. Cleaning cartridges and formatted data cartridges are unique for each drive technology. Damage may occur if inappropriate media is used in tape drives.
Mixed Media Mixed media refers to the option to backup to more than one drive type, such as DLT and LTO, within the same physical tape library. General considerations when using mixed media: 66 Using Tapes ■ Some backup software packages do not support mixed media. Consult your software provider to verify that your configuration is supported.
Media Migration Chapter 2 Utilities and services are available to assist you in migrating from one drive technology to another. HP Library & Tape Tools The HP Library & Tape Tools diagnostic assists you in installing and supporting your tape library. This tool provides an intuitive graphical user interface with integrated context-sensitive help. It can be downloaded free of charge from http://www.hp.com/support/tapetools.
For more information on using HP Library & Tape Tools for media migration, refer to http://www.hp.com/support/tapetools. Service Provider Vogon International provides migration, recovery, and forensic services with offices in the United Kingdom, Germany, and the United States. Vogon offers a standard service and a fast-track service that generally has a 50% quicker turnaround time from the standard service. Prices vary, depending on the complexity of the service requested. Vogon International Ltd.
Using HP Ultrium Cartridges Caution HP Ultrium tape drives require special cleaning cartridges and data cartridges formatted specifically for HP Ultrium. To avoid damage to your tape drive, it is critical to use appropriate cleaning cartridges and properly formatted data cartridges. A unique feature of Ultrium tape cartridges is LTO-Cartridge Memory (LTOCM). LTO-CM is an intelligent memory chip embedded into the cartridge.
Write-Protecting Ultrium Cartridges Each cartridge has a sliding write-protect switch. Using the write-protect switch ensures data safety for files that have been previously written to tape, preventing additional files from being written to that tape. To change the write-protect setting, slide the red tab on the base of the cartridge (Figure 32): ■ Right to prevent data from being written to the cartridge.
Using Ultrium Cartridge Bar Code Labels ■ Date of format or initialization ■ Cartridge owner (such as a group or department) ■ Storage purpose Note Chapter 2 Make it a practice to use barcode labels on your tape cartridges. Your host software may need to keep track of the following information and the associated bar code: If the host software does not keep track of this information, create a method for doing so.
Ordering Ultrium Cartridges and Bar Code Labels Ultrium Tape Cartridges HP Ultrium tape cartridges can be purchased in a variety of ways. Outside of North America, contact your nearest HP authorized dealer or sales representative. Note ■ Call 1-800-752-0900 (North America only) for the location of the nearest authorized Hewlett-Packard dealer ■ Contact HP Direct: — 1-800-538-8787 (North America only) — HP Direct Hewlett-Packard ATTN: Mail Order P.O.
Ensure that you use HP qualified bar code labels only. Contact an HP authorized dealer or sales representative for current compatibility and availability. Chapter 2 Ultrium Bar Code Labels You can order Ultrium bar code labels through the following supplier: ■ Colorflex: — Website: http://www.colorflex.com — Phone: (800) 522-3528 (800-LABEL2U) Table 8 lists for part numbers for Colorflex bar code labels.
Using DLT Tape Cartridges In addition to the information provided in this manual, refer to the documentation provided with your media for more information. Caution Quantum DLT tape drives require special cleaning cartridges and data cartridges formatted specifically for Quantum DLT. To avoid damage to your tape drive, it is critical to use appropriate DLT cleaning cartridges and properly formatted DLT data cartridges.
Figure 34 Leader in Correct Position, Hub, and Door Lock Tab Chapter 2 A C B Chapter 2 A Tape leader B Spring-loaded hub C Door lock Using Tapes 75
Do NOT Use Cartridges with: ■ Tape or leaders that have been touched with bare fingers (may transfer oils to the tape head). ■ Labels used on the top, bottom, sides, or back of the cartridge. Use the label slot only. Caution Always discard damaged tape cartridges. If a defective tape cartridge is loaded into a tape drive, it may in turn damage the drive, potentially requiring drive replacement. Write-Protecting DLT Cartridges Each cartridge has a sliding write-protect switch.
Figure 35 DLT Write-Protect Switch Settings Chapter 2 Using DLT Cartridge Bar Code Labels Make it a practice to use barcode labels on your tape cartridges. Your host software may need to keep track of the following information and the associated bar code: ■ Date of format or initialization ■ Cartridge owner (such as a group or department) ■ Storage purpose Note Chapter 2 If the host software does not keep track of this information, create a method for doing so.
DLT cartridges have a front slide slot located on the face of the cartridge next to the write-protect switch. Use this slot for inserting the barcode label by sliding it into the slot (Figure 36 on page 78). Caution Figure 36 78 Using Tapes Do not apply labels onto the top, bottom, sides, or back of the cartridge as this may cause damage to the tape drive or interfere with reliable operation.
Ordering DLT Cartridges and Bar Code Labels HP DLT tape cartridges can be purchased in a variety of ways. Outside of North America, contact your nearest HP authorized dealer or sales representative. Note ■ Call 1-800-752-0900 (North America only) for the location of the nearest authorized Hewlett-Packard dealer ■ Contact HP Direct: — 1-800-538-8787 (North America only) — HP Direct Hewlett-Packard ATTN: Mail Order P.O. Box 1145 Roseville, CA 95678 ■ Visit the HP Business Store at http://www.bstore.hp.
DLT Bar Code Labels Ensure that you use HP qualified bar code labels only. Contact an HP authorized dealer or sales representative for current compatibility and availability. You can order DLT bar code labels through the following supplier: ■ Colorflex: — Website: http://www.colorflex.com — Phone: (800) 522-3528 (800-LABEL2U) Table 10 lists part numbers for Colorflex bar code labels.
Chapter 2 Accessing Tapes in the Library Tapes in the library may be accessed using the following features: ■ Magazine access ■ Mailslot access (if configured, see Configuring the Mailslot on page 93 for configuration information) Magazine Access Main Menu -> Operations -> Magazine Access 1. From the Magazine Access menu, select one of the following options: — Unlock Door — Unlock All Doors Use the [-] and [+] keys to change the door selection.
Figure 37 Removing/Replacing a Magazine 3. Remove the magazine by lifting it straight up with the handle (Figure 37 on page 82). 4. To remove a tape, set the magazine on its back and grasp the top and bottom corners of a tape. Pull the tape straight out of the magazine.
— When inserting Ultrium cartridges into the tape library magazine, ensure that each cartridge is positioned with the write-protect switch facing out of the magazine and towards the magazine handle (Figure 38). Push the tape into the slot until it “clicks” into place. Figure 38 Loading Ultrium Tapes into a Magazine Write-Protect Switch Chapter 2 Accessing Tapes in the Library 83 Chapter 2 5. If desired, insert tapes into the magazine. Ensure that you use the appropriate tape type for the magazine.
— When inserting DLT cartridges into the tape library magazine, ensure that each cartridge is positioned with the write-protect switch facing out of the magazine and away from the magazine handle (Figure 39). Push the tape into the slot until it “clicks” into place. Figure 39 Loading DLT Tapes into a Magazine Write-Protect Switch 6. Reload the magazine into the drawer, and close the drawer. The library will run an inventory check on the contents of that tape drawer.
Mailslot Access Chapter 2 Note The mailslot is located in the upper right-hand drawer of the library. The mailslot can be accessed from the Operations sub-menu or from the Home screen. Main Menu -> Operations -> Mailslot Access Home Screen -> Mail 1. The Mailslot Access screen displays a message indicating the number of tapes in the mailslot and how to open the appropriate drawer. Open the drawer.
Drive and Tape Operations Main Menu -> Operations -> Drive and Tape Operations Look at the product information labels on the back of the library and the labels inside each tape drawer for more information about drive and slot numbering. The numbering scheme is also illustrated in Library Back Panel Features on page 33. Note The “Home” and “Map” front panel screens illustrate the drive, slot, and mailslot numbering schemes. Slot numbers displayed in reverse video indicate those reserved for the mailslot.
Unloading a Tape from the Drive 2. Use the [-] or [+] keys to select the drive you want to unload. You can only select a full drive. 3. Select [Unload] to move the tape from the drive to the tape’s original location (the slot it occupied before being loaded into the drive). If that slot is occupied, you will be asked to select another slot location. 4. The tape automatically rewinds before it is unloaded. A status screen displays the library’s progress as the tape is relocated. 5.
1. From the Drive and Tape Operations menu, select [Clean Drive]. 2. From Choose Cleaning Slot, use the [-], [+] or [++] key to select the slot location of the cleaning tape. Refer to the label inside the library drawer, the front panel display, or Library Back Panel Features on page 33 for a list of the slot numbers. Select [OK]. 3. Using the [-] or [+] keys, select the number of the drive to be cleaned. Select [Clean].
3 Library Administration Chapter Overview This chapter describes the following: ■ Configuring the Library on page 90 ■ Enabling and Changing the Password on page 92 ■ Configuring the Mailslot on page 93 ■ Using the Remote Management Card on page 96 ■ Configuring the Library for Fibre Channel on page 102 ■ Setting SCSI IDs on page 106 ■ Setting the Date and Time on page 108 ■ Retrieving Library Information on page 110 Chapter Overview 89
Configuring the Library Main Menu -> Administration -> Change Configuration Note When you reconfigure the library, you may also need to reconfigure your backup software. For more information, consult the documentation provided with your software. You can change the following configuration options for the library: Table 11 Configuration Options Menu Item Description Default Options Password See Enabling and Changing the Password on page 92.
Table 11 Configuration Options Menu Item Default Options ■ Report Recovered (Soft) Errors: Reports recovered errors over SCSI. On On or Off ■ Restore Factory Defaults: Restores the default configuration settings (see Table 12 on page 91). N/A N/A Prevent Media Access: Locks the library drawers and prevents front panel access. Off On or Off ■ Chapter 3 Other Configuration Options (see page 112) Description Factory default configuration settings are listed in Table 12.
Enabling and Changing the Password Note Administration procedures can be password protected. These procedures include: diagnostic tests, configurations, online drive repair, and setting the date and time. A password is also required for administration through the remote management card. Main Menu -> Administration -> Change Configuration -> Password When the library is first installed, the password is inactive. To protect the system from unauthorized access, use the following procedure to set a password.
Configuring the Mailslot The mailslot is used for moving tapes into and out of the library in a controlled manner. Mailslot locations are different than storage locations. Consequently, having a larger mailslot decreases the number of storage locations available in the library. See Table 13 on page 94. Figure 40 Mailslot Drawer By default, the library is configured for a one-slot mailslot.
Table 13 Mailslot Configuration Number of Mailslots 0 slots 1 slot 1 magazine 2 magazines 94 Configuring the Library Advantages and Disadvantages Magazine access must be used to exchange tapes (see Magazine Access on page 81). ■ Advantage: Allows all slots to be used for data storage. ■ Disadvantage: Cannot easily remove or add tapes without an inventory check. A mailslot setting of 1 (one) allows one slot to be designated as the mailslot.
Note When you reconfigure the library, you may also need to reconfigure your backup software. For more information, consult the documentation provided with your software. Note Before changing the mailslot configuration, verify the slots that will become the mailslot are empty and not the original location of a tape in a drive. Use the following steps to configure the mailslot option. 1.
Using the Remote Management Card Overview The remote management card (RMC) includes a Web-Based Library Administrator, which allows web management and monitoring of your library through a network connection. This interface allows you to monitor your library from anywhere on the network through comprehensive and userfriendly web pages. (See Figure 41.) Online instructions are included on the web interface to describe how to use the tool.
For remote management, you need a network connection and a browser to: ■ View the current status of the library, drives, and tapes ■ Manage multiple devices from any workstation within the intranet ■ Manage and configure the library on your network in a secure environment to: Chapter 3 — Clean the drives — Load and unload tapes — Run diagnostics — Restart the library — Dynamically assign the library’s IP address, gateway address, and subnet mask using DHCP or BOOTP mode ■ View library, drive, and tap
BOOTP BOOTP is similar to DHCP, in that a BOOTP server dynamically assigns an IP address to any BOOTP client that requests one. The difference is that your system administrator must preconfigure the BOOTP server for the library. The system administrator assigns a permanent IP address to the library’s MAC address. When the library is booted, the BOOTP server responds and assigns the permanent address to the library.
Configuring the Remote Management Card The library only requires one remote management card, which will already be installed when the library arrives. Note 1. Connect to the network port of the card using a category 5 ethernet cable. Ensure that the cable is also connected to an active network port. 2. On the library’s back panel, verify that the link LED on the remote management card is green. If the LED is not green, a link has not been established with the local network.
Note The MAC address is unique to each remote management card and is used for identification. This address cannot be configured. To successfully use BOOTP from the library, your system administrator must first configure the BOOTP server using the MAC address. (See BOOTP on page 98.) 5. Enter the IP Address. Use the [+] key to change the number. Use the [->] key to move to the next number. Use the [Down] key to move to the next address. 6. Enter the subnet mask using the same procedure. 7.
Retrieving Information about the Remote Management Card Enter the Information menu to view the following remote management card settings: Main Menu -> Information -> View Configuration -> Network Access Network connection speed ■ IP address ■ Subnet mask ■ Gateway address ■ MAC address Chapter 3 Chapter 3 ■ Configuring the Library 101
Configuring the Library for Fibre Channel Note When you reconfigure the library, you may also need to reconfigure your backup software. For more information, consult the documentation provided with your software. The optional Fibre Channel controllers in the library serve as a bridge between SCSI and Fibre Channel. Note It is not necessary to connect the library to its Fibre Channel topology (arbitrated loop or fabric) before configuration.
4. A message displays information for the CURRENT STATUS, including: — Link status — Connection type (loop or fabric) — AL_PA (Arbitrated Loop Physical Address) for loop connections, or a hex address for fabric connections 5. A message displays information for the CURRENT SETTINGS, including the addressing assignment method (hard or soft) and the AL_PA for loop connections. Select [MORE]. 6. A message displays information for the FUTURE SETTINGS.
7. Press [OK] when complete to save the changes, or select [QUIT] to return to the beginning of the fibre configuration menu. If you select [QUIT], a message will display indicating the old values will be retained. If you select [OK], a message will display indicating that the settings are being stored onto the Fibre Channel controller. If this is successful, a message displays indicating that the new settings will be attempted at the next restart. 8.
Retrieving information about Fibre Channel Enter the Information menu to view information such as: Fibre Channel interface or SCSI interface type (LVD or HVD) ■ SCSI bus status ■ Current status (link status, connection type, address) ■ Current settings (addressing assignment method, AL_PA) ■ Future settings (addressing assignment method, AL_PA) ■ World wide node name ■ World wide port name Configuring the Library for Fibre Channel 105 Chapter 3 Chapter 3 ■
Setting SCSI IDs Main Menu -> Administration -> Change Configuration -> SCSI IDs Note Table 15 This menu is unavailable for libraries using Fibre Channel because the SCSI IDs are configured automatically. Default SCSI IDs Devicea SCSI ID Library controller 0 Drive position 1 1 Drive position 2 2 Drive position 3 3 Drive position 4 4 Drive position 5 5 Drive position 6 6 Drive position 7 8 Drive position 8 9 Drive position 9 10 Drive position 10 11 a.
Caution Changing SCSI ID settings from factory defaults may affect the backup software configuration. Consult your backup software manual for SCSI ID requirements. 1. Enter the SCSI IDs menu. A message warns you that devices with the same SCSI IDs must be connected to different SCSI buses. Select [OK]. 2. The Configure SCSI ID screen displays a message that indicates the drive position selected. Use the [-] or [+] key to select the drive or library controller, then select [OK].
Setting the Date and Time Main Menu -> Administration -> Set Date and Time When the library is initially set up, or if it has been disconnected for more than eight days, you need to set the date and time. If the date and time are not set, logs will not include date and time stamps. To set the date and time, enter the Administration menu. If you want to only view the date and time, enter the Information menu. To set the date and time: 1. Enter the Set Date & Time menu. 2.
Table 16 World Time Zones UTC -12 Eniwetok, Kwajalein UTC -11 Midway Island, Samoa UTC -10 Hawaii Alaska UTC -8 Pacific Time (US and Canada), Tijuana UTC -7 Mountain Time (US and Canada), Arizona UTC -6 Central Time (US and Canada), Saskatchewan, Mexico City, Tegucigalpa UTC -5 Eastern Time (US and Canada), Bogota, Lima UTC -4 Atlantic Time (Canada), Caracas, La Paz UTC -3 Brasilia, Buenos Aires, Georgetown UTC -2 Mid-Atlantic UTC -1 Atlantic Ocean UTC Great Britain, Lisbon, Monrovi
Retrieving Library Information The following information is available from the Information and Administration menus: ■ Library information ■ Drive information ■ Configuration information ■ Date and Time ■ Firmware revisions ■ Power supplies Note This information is also available from remote access. See Using the Remote Management Card on page 96. Library Information Main Menu -> Information -> Library Information Use the following procedure to view information about the library.
Table 17 Library Information Menu option Information Displays information about the overall status of the library and any partial availability flags. (See page 120.) Hard Error Log (see page 126) Displays a history of unrecovered errors. Returns a message indicating that there are no hard errors, or provides an error entry. Use the [Older] or [Newer] keys to select an entry.
Drive Information Main Menu -> Information -> Drive Information 1. From the Drive Information menu, use the [-] or [+] keys to select the desired drive module. 2. Select [OK] to display and select one of the following options: — Event Log: Displays significant events for the selected drive position, including drive errors, online/offline transitions, and drive cleaning. Note This log is still available while a drive is being removed.
Date and Time Main Menu -> Information -> Date and Time Firmware Revisions Main Menu -> Information -> Firmware Revisions From the Firmware Revisions menu, you can view information about the following (see page 176 for upgrading firmware): ■ Library ■ Tape drives ■ Fibre Channel Power Supplies Main Menu -> Information -> Power Supplies From the Power Supplies menu, you can view information about the status of your power supply and whether or not your library contains a redundant power supply.
114 Retrieving Library Information Chapter 3
Troubleshooting and Diagnostics 4 Chapter Overview This chapter includes information on the following: ■ Troubleshooting Overview on page 116 ■ Understanding Error States on page 118 ■ Interpreting Library LEDs on page 130 ■ Troubleshooting Common Problems on page 140 ■ Diagnostic Support Tools on page 154 Chapter Overview 115
Troubleshooting Overview Below is an overview of the troubleshooting process. More detailed information is provided on the following pages. Troubleshooting Overview Figure 42 Identify the type of error. (See the Understanding Error Types section of this chapter) Is the front panel LED green? Record error code and qualifier. They may be needed by your service representative. YES NO YES Follow the recommendations on the front panel and in this manual.
Understanding Error Types There are several categories of errors that might occur when you are using your library. Each error category has a different troubleshooting process, which is described in more detail later in this chapter. Error Types Figure 43 Least serious Partial Availability Errors Front Panel LED is GREEN Front Panel LED is SOLID AMBER From the front panel select: INFORMATION -> LIBRARY INFORMATION -> SOFT (RECOVERED) ERROR LOG Library has a condition that needs to be noted.
Understanding Error States This section describes the difference between the following types of errors: ■ Soft (Recovered) Errors on page 118 ■ Partial Availability State on page 120 ■ Hard (Unrecovered) Errors on page 126 ■ Host Software and Media Errors on page 128 Soft (Recovered) Errors Soft errors are hardware errors that the library recovered from by retrying the operation. Though they are often transparent to a user, the time required to complete the operation may be noticeably longer.
Figure 44 Using the Soft Error Log Monitor and track components that might fail. See error history to determine why other errors have occurred. Identify the reason for backup software and SCSI timeouts.
Partial Availability State Note A partial availability state is most commonly an indication of a configuration issue and does not necessarily indicate a hardware failure. When the library is in a partial availability state, it is still functional, but is not in an optimum or supported configuration, as described in Table 18 on page 121.
To view more information about the partial availability error, you can access the log by following this menu path: Main Menu -> Information -> Library Information -> Library Status The partial availability state is caused by one of the conditions listed in Table 18 on page 121. The condition will be displayed on the library front panel or the RMC Web-Based Library Administrator pages .
Table 18 Partial Availability Conditions Library Status Cause Solution Drive online pending Drive(s) are present and powered up, but have outdated firmware. ■ Update drive firmware. (See Upgrading Firmware on page 176.) Drive firmware mismatch Drives are present and powered up, but have different revisions of firmware. ■ Update drive firmware. (See Upgrading Firmware on page 176.) Drive needs cleaning One or more drives need cleaning. ■ Clean the drive(s). (See Cleaning a Drive on page 87.
Table 18 Library Status Partial Availability Conditions Cause Solution Magazine/Mailslot Library could not detect all the magazines. ■ Ensure that all magazines are present and correctly installed. (See Figure 37 on page 82.) Incompatible magazine(s) The magazine is incompatible with the drive type. ■ Ensure that you use the correct magazine for your drive type. Mailslot open Mailslot drawer is open. The library robotics will not move until the mailslot is closed.
Table 18 Partial Availability Conditions Library Status Slave card failed Cause Library slave controller card failed power-up test. Note: Slave controller cards are required in all but the lowest level of the library. Fibre Channel controller failed Fibre Channel controller failed power-up test. (Usually due to problems on the SCSI bus, such as an LVDS drive or terminator on an HVDS bus, etc.) Solution ■ Verify that a slave card is present in all but the lowest level of the library.
Table 18 Library Status Power supply fault Upgrade library firmware Cause Library detected one or more redundant power supplies in a failed condition. A library card cage fan has failed. A library component has firmware that is different from the rest of the library. Solution ■ Determine which power supply has failed. (See Table 26 on page 139 for LED status information.) ■ Contact your service representative to replace the power supply. ■ Power cycle the library.
Hard (Unrecovered) Errors When a hard error occurs, the front panel will display an error message that indicates the problem, and the LED bar will be flashing amber. You cannot operate the library until this error is resolved. Note This information can also be found in the latest entry of the hard error log. For a list of error codes, see Library Error Codes on page 209. View the hard error log after the initial error has been cleared.
Use the following steps to resolve the problem: 1. From the screen with the initial error message or from the Hard Error Log, select [More] to retrieve more information about the error. 2. Record all information from this screen for later reference. 3. Select [More]. Record the list of recommendations on this and any subsequent screens. To retrieve this information after you exit, view the latest entry in the hard error log. — Power cycle the library. — Remove a tape from the library.
Host Software and Media Errors The library depends on several other components to operate correctly. Errors that seem to be caused by the library often are a result of issues on the host, the network, or with the backup software. When troubleshooting the library, begin ruling out these components. Use the following troubleshooting procedures to help determine if an error is caused by the library hardware, host, or backup software. Verify the software is supported and correctly configured.
Backup Software Errors While the library product itself is supported by Hewlett-Packard, all software products are supported by individual software vendors. (See Backup Software Support on page 201.) Your software applications may need to be reconfigured or, in some cases, reinstalled after you have installed additional drives or slots into the library.
Interpreting Library LEDs LEDs communicate status and errors as they are occurring. Use the library LEDs to get an indication of how the library is functioning. All library cards and drive modules contain LEDs. In general, a yellow LED comes on during power up and changes to green when power up is successful. This may take a few minutes on some library cards. The LED bar underneath the front panel display indicates library activity. Figure 46 Library LED Bar Green Library is ready and idle.
Library Back Panel Figure 47 1 6 5 DRV DRV 9 10 DRV DRV 7 8 DRV DRV 5 6 DRV DRV 3 4 DRV DRV 1 2 7 10/100 4 1 1 7 8/80 Chapter 4 5 4 1 1 5 7 6/60 4 1 1 5 7 4/40 4 1 2 3 7 2/20 4 1 Vacant slot 5 Slave controller card 2 Remote management card 6 Library expansion card 3 Library controller card 7 Power supply (standard or redundant) 4 Fibre Channel interface (optional) Chapter 4 Interpreting Library LEDs 131
Table 19 Slave Controller LED Ready LED Yellow Default boot mode on power-up. Will remain in this state until board completes initialization. Green Slave controller board is ready.
Table 20 Remote Management Card LEDs 1) Ready LED Description Yellow Powering up, failed power-on test, or fatal error was detected during operation. Green 2 Ready Color 1 Indicates valid network connection. 3) Activity LED Color Description Flashing Green Indicates transmission activity by the card’s ethernet port. 2 10/100 Base T LNK Green ACT Description RS-232 Color Remote Management Card 2) Link LED Chapter 4 Card passed power-on test. Card ready.
Table 21 HVDS Library Controller Card LEDs 1) Controller LED Flashing Green Controller needs firmware. Yellow In the process of powering up. Flashing Yellow Controller failed power-on test. Green Controller passed power-on test. 3 1 Description Green No bus connected or high-voltage differential SCSI bus connected. Yellow Error; single-ended SCSI device connected.
Table 22 LVDS Library Controller Card LEDs 1) Controller LED Flashing Green Controller needs firmware. Yellow In the process of powering up. Flashing Yellow Controller failed power-on test. Green Controller passed power-on test. 3 Ready Description 1 Chapter 4 Color Green No bus connected or low-voltage differential SCSI bus connected. Flashing Green Single-ended SCSI bus attached. SCSI performance reduced.
Table 23 Library Expansion Card LED (8/80 and 10/100 Series Libraries Only) Ready LED Yellow Powering up, hardware error, or card located on an unsupported level of the library. Green Card is ready. Flashing Green Indicates internal library communication bus activity.
Table 24 High-Performance Fibre Channel Interface (HVDS or LVDS) 1) Activity LED Color Description 4 ACT LNK RDY Indicates transmission activity by the Fibre Channel interface. Green Indicates valid Fibre Channel connection. Yellow Fibre Channel interface is being reset. Off Fibre Channel is not connected. 3 4 BUS 2 3) Ready LED BUS 1 Description Color Description Yellow Fibre Channel interface is being reset, failed power-on test, or a fatal error was detected during operation.
Table 25 1) Yellow Drive Module LEDs 2) Green Description Off On Drive is online and available. Flashing Off Drive is offline and may be replaced without powering off the library. On Flashing Drive is being brought online. Flashing On Drive is offline. Internal communication has been lost. On On Drive module controller is in reset. On Off Power-on test in progress. Flashing Off Drive module failed power-on test.
Table 26 Redundant Power Supply LEDs 1) DC Output LED Description Green DC output is within the specified limit. Off DC output is outside of specified limit. 1 AC DC OK OK Color 2 Description Green AC input is within the specified limit. Off AC input is outside of specified limit. Note Chapter 4 1 AC DC OK OK Color 2 The redundant power supply comes standard with the 8/80 and 10/100 series libraries, but is an option for 2/20, 4/40, and 6/60 series libraries.
Troubleshooting Common Problems This section includes information on troubleshooting common library problems. For problems that may be related to the host or application software, refer to the host system documentation, the application software instructions, and Host Software and Media Errors on page 128. If these procedures fail, contact your service representative for further assistance. Consult the system administrator before cycling power.
Table 27 Troubleshooting Table Problem Solution ■ Check the LEDs on the power supplies to identify the one that may be at fault (Table 26 on page 139) and contact your service representative. The library’s power failed while a tape was in the drive and did not return to the ready state after the power came on. ■ Verify that the LEDs on the back of the library are on and the fans are turning (Interpreting Library LEDs on page 130). ■ Power cycle the library ■ Contact your service representative.
Table 27 Troubleshooting Table Problem Tape stuck in drive. Solution ■ Power cycle the library and retry unloading the tape from the library front panel, the remote management card Web-Based Library Administrator pages, or the host backup software. ■ Ensure the backup host software is not reserving the slot. The backup software needs to cancel the reservation. If necessary, disconnect from the host, and power cycle. ■ For DLT tapes, see Removing a Stuck DLT Tape on page 152.
Table 27 Troubleshooting Table Problem Solution DLT tape has circular wear patterns around the hub. ■ The DLT drive hub may not be engaging the tape hub properly. Discard the tape and contact your support representative. Error message appears: “Drive rejected load of tape” (error code 101, qualifier 65 H). ■ Retry the operation. If you continue to get this error, replace the tape cartridge. If data recovery is needed, contact your support representative.
Table 27 Troubleshooting Table Problem A new data cartridge is used and the clean drive icon is displayed. Recurring cleaning message. Solution ■ Ensure you are using an approved cleaning cartridge for your drive type. (See Media Compatibility on page 187.) ■ Clean the outside of the data cartridge using a damp cloth. ■ Clean the drive using the drive cleaning procedure. Cleaning a Drive on page 87. ■ If the icon is displayed again within a short amount of time, replace the data cartridge.
Table 27 Troubleshooting Table Problem Solution ■ One or two passes with a cleaning tape should resolve cleaning lights caused by normal head staining. If a cleaning tape is unsuccessful in resolving a cleaning light after 3 or more attempts, the cleaning tape may be contaminated, and should NOT be used in another drive. Cause: Temperature and humidity ■ Tapes should be stored and used in the middle of the temperature and humidity specifications range of 64-79 F, and 40-60 RH.
Table 27 Troubleshooting Table Problem Solution Cause: Expired cleaning cartridge ■ A cleaning cartridge is good for 20 uses. After that, the drive will still load the cartridge, but it will not perform any cleaning, and the cleaning light will stay on. If cleaning is performed from the front panel of the library, the library will provide a front panel message if the cleaning cartridge has expired.
Table 27 Troubleshooting Table Problem Host does not detect the library. Solution Ensure that the HBA type matches the library type (HVDS, LVDS, or single-ended SCSI) and is properly installed and configured. ■ Check that the library is terminated and properly cabled. ■ Ensure that the terminator is compatible with the library (HVDS, LVDS, or single-ended SCSI). ■ Check that the library is recognized on the operating system. ■ Check that the backup software is compatible with the library.
Table 27 Troubleshooting Table Problem The RMC Web-Based Library Administrator interface is slow in updating the web pages or does not display clearly. Solution ■ Check your computer’s display settings. For best results, make sure the display resolution is set to 800 x 600 and the color palette is set to 65535 colors or higher. ■ To speed up the display of pages, be sure to bypass proxies for local access by listing the domains to exclude in the Connections/Advanced page of the browser options.
Table 27 Troubleshooting Table Problem The library is not efficiently backing up data. Solution Check the network bandwidth from the host computer. ■ Check that the library’s drive(s) are on their own SCSI bus and not daisy-chained to another tape drive or the hard drive. ■ Check that the server and file system have the processing power and memory needed to stream the tape drive. ■ Ensure that the drive is clean. (See Cleaning a Drive on page 87.) ■ Try a new tape.
Table 27 Troubleshooting Table Problem Cannot write to the tape. Solution ■ Check the write-protect tab on the tape to assure write-enabled status. ■ Ensure that the backup software does not have the write-protect setting activated. ■ Check the host device file system access permissions. ■ Verify that you are using the correct tape type. (See Media Compatibility on page 187.) ■ Check the Drive Event Log (See Drive Information on page 112). ■ Try a new tape.
Manually Rewinding a Stuck DLT Tape Note The following procedure is for DLT tape drives only. For tapes stuck in an Ultrium tape drive, contact your support representative. Before manually rewinding a stuck DLT tape: Attempt to eject the tape using the tape library front panel, remote management card Web-Based Library Administrator pages, and your host backup software. ■ You must first remove the DLT drive module from the tape library. Refer to Removing a Drive Module on page 163.
Figure 48 Rewinding a Tape in the DLT Drive Module Removing a Stuck DLT Tape Use the following procedure and Figure 49 to remove a tape stuck in a DLT drive module: 1. Ensure that the tape has been rewound. See Manually Rewinding a Stuck DLT Tape on page 151. 2. Locate the spring-loaded latch near the opening on the drive module, and push it outward (item 1 in Figure 49). Ensure that you move both parts of the latch. 3.
4. Verify the tape is not damaged (see Inspecting DLT Cartridges on page 74).
Diagnostic Support Tools The following tools are available for the library: ■ HP Library & Tape Tools on page 154 ■ Support Tools Manager and Sysdiag on page 155 ■ Running Library Diagnostic Tests on page 156 HP Library & Tape Tools With HP Library & Tape Tools installed on your host computer, you can do the following: ■ Identify all SCSI and Fibre Channel devices connected to your system ■ View detailed configuration, identification, inventory, and drive information for the library ■ Easily upda
Figure 50 HP Library & Tape Tools Interface (example) Chapter 4 Support Tools Manager and Sysdiag For more information on these diagnostic tools, see the online Configuration and Diagnostic Guide at http://www.hp.com/go/support. Search for the library model and then select [Manuals]. Note Chapter 4 This tool is for use with HP-UX and MPE/iX operating systems.
Running Library Diagnostic Tests Main Menu -> Administration -> Run Test Use the following procedure to run internal tests of library functions. Table 28 on page 156 describes these tests. 1. From Administration, select [More] to display additional administrative options. Select [Run Test]. 2. From Run Test, use the [-] or [+] key to view available tests. 3. Select [OK] to select the test. 4. Select the number of times this test will run. 5. Select [Run] to start the test cycle.
Table 28 Front Panel Diagnostic Tests Test Description Wellness Test Moves a tape from a random slot to an empty drive, repeats the process until all drives are full, and then returns all tapes to their original slots. Rewind Media Caution: Do not run this test if the drive contains a tape that is receiving data from the host. Rewinds the tape in the drive. Locks the transport assembly in place to allow for shipping the library. Power down the library after running this test.
Table 28 Front Panel Diagnostic Tests Test Demonstration Description Caution: Run an inventory check from the host backup application after performing this test to ensure that tapes are returned to their original locations Selects a random full storage slot, moves the tape to the drive, and repeats the process until all drives are full. The test locates a full slot, a full drive, an empty slot, and then performs an exchange.
5 Replacing Parts and Upgrading Firmware Chapter Overview This chapter includes information on the following: ■ Removing and Replacing Cards on page 160 ■ Removing and Replacing Drive Modules on page 162 ■ Replacing the Redundant Power Supply on page 169 ■ Removing the Library Cover and Feet (2/20 & 4/40 Series Only) on page 172 ■ Removing and Replacing a Cosmetic Door on page 174 ■ Upgrading Firmware on page 176 Chapter Overview 159
Removing and Replacing Cards Caution This library contains very sensitive electrical components. It is important to follow the proper procedures to prevent electrostatic discharge (ESD). Use wrist-grounding straps and anti-static mats when removing and replacing cards and major assemblies. Failure to follow proper procedures could lead to intermittent failures or premature hard failures.
Replacing a Card 1. Align the edges of the replacement card with the card slot. 2. Gently push on the lower third of the replacement card, inserting it into the library until the card is flush with the library. This will help ensure that the backplane pins are optimally aligned. 3. Tighten the thumbscrews with a flat-blade screwdriver. 4. Reconnect external cables. 5. Power on the library. 6. Download new firmware (see Upgrading Firmware on page 176). 7.
Removing and Replacing Drive Modules This section explains how to replace a drive module in the following situations: ■ The library is powered off. ■ The library is powered on. If the library needs to remain powered on when you are placing the drive, you need to check that the backup software supports this. Unloading a Tape from a Drive Before replacing a drive, unload any tape from the drive (if applicable). 1. From the Drive and Tape Operations menu, select Unload Tape from Drive. 2.
Removing a Drive Module Note To preserve SCSI communications, do not loosen or remove the SCSI cable(s) connected to the outside of the drive module. The connection to be removed is located inside the drive module. Remove the drive module using the steps below: 1. Verify the external SCSI cable is tightened to the connector plate. 2. Loosen the thumbscrews on each side of the connector plate, located in the middle of the drive module (Figure 51 on page 163).
5. Lay the connector assembly to the side, allowing the external cables to hang from the connection(s). Do not disconnect external cables from the connector plate. 6. Loosen the top and bottom thumbscrews on the drive module (Figure 52 on page 164). 7. Figure 52 Using the handle that is mounted on the back of the drive module, pull the drive module straight out with one hand while supporting the bottom of the drive module with the other hand.
Installing a Drive Module WARNING It is not necessary to power off the library when inserting a replacement drive module. However, to avoid injury, do not insert your hand or foreign objects through the empty drive bay and into the vertical lift assembly area. 1. Hold the drive module with one hand on the drive module handle while the other hand supports the bottom (Figure 53 on page 165). 2.
3. Tighten the top and bottom thumbscrews, securing the drive module into the library. 4. Plug the ribbon connector into the back of the drive module (Figure 51 on page 163). 5. Gently fold the ribbon cable (attached to the plate and SCSI cable), into the back of the drive module. 6. Holding the connector plate in place, tighten the thumbscrews on each side of the connector. 7. Bring the new drive module online if necessary using the front panel display. a.
Removing and Replacing the Power Supply A failing power supply on a 2/20 series library disables the library. A failing power supply on upper library levels results in a partial availability state. Note Power cycling the library at this point will result in a hard error. If you want to continue using the library in its partially available state, do not power cycle. When the library is in a partial availability state, it is still functional, but is not in optimum configuration.
Figure 54 Removing the Stop Bracket for 2/20 Series Library Replacing the Power Supply 1. Grasp the power supply handle with one hand while supporting the bottom with your other hand. Align the power supply with the guide notch at the top of the power supply bay. 2. Fully insert the power supply into the library. 3. Replace the stop bracket (if applicable). 4. Tighten the two thumbscrews with a flat-blade screwdriver. 5. Connect the power cord to the power supply.
Replacing the Redundant Power Supply To replace individual power supply units: 1. Push the tab on the power supply unit to the left. 2. Remove the supply using the handle on the back of the unit and pulling outward. Support the bottom of the power supply to avoid dropping or damaging it. WARNING Avoid touching the top surface of the power supply unit since it may be hot. Figure 55 Chapter 5 Replacing Individual Power Supply Units Replacing the Redundant Power Supply 169 Chapter 5 3.
Replacing the Redundant Power Supply Module Caution When replacing the entire power supply module, note that the library does not have redundant power backup until the new module is installed. See page 170 for the procedure for replacing individual power supply units. 1. Disconnect the power cords from the library. Contact the system administrator to ensure there is no activity on the SCSI bus. 2. Remove the power supply module by loosening the two 6-32 x .
Figure 56 Replacing the Redundant Power Supply Module Chapter 5 Power Supply Module Power Supply Unit Chapter 5 Caution Do not move the covered power switch located at the bottom of the module. By default, power is always kept on to ensure redundant backup. Note The redundant power supply module FRU comes with the entire module and one power supply unit.
Removing the Library Cover and Feet (2/20 & 4/40 Series Only) To install a stand-alone library in a rack, remove the cover and feet by following these steps: 1. Remove the following six screws (Figure 57): a. Four screws, one located at each of the four feet b. Two screws near the bottom of the library and in the back 2. Lift the cover off the library. Note Figure 57 The cover may fit tightly. If you cannot remove it easily, ease the sides out while lifting up on the cover.
3. Remove the feet as follows: a. Remove the 10-24 torx T20 machine screws from the side of each foot assembly. b. Slide the feet off the library.
Removing and Replacing a Cosmetic Door Removing a Cosmetic Door Face 1. Pull the front door outward. Use the front panel display and/or key to unlock the door. 2. Remove the front magazine by lifting the handle on the top of the magazine and pulling upward. 3. Twist the release tab on the back of the cosmetic door and simultaneously pull upward on the sheet-metal tab to release (see Figure 59 on page 175). Caution To avoid breaking the tab, do not use excessive force. Replacing a Cosmetic Door 1.
Figure 59 Removing the Front Door Face 2 3 Chapter 5 1 Release tab 2 Sheet-metal tab 3 Cosmetic door connecting hooks Removing and Replacing a Cosmetic Door 175 Chapter 5 1
Upgrading Firmware Caution Before upgrading firmware, be sure to generate a support ticket using HP Library & Tape Tools (see page 154). The resulting information may be helpful to your service representative in resolving potential issues that may have prompted the firmware upgrade. This section details the processes for upgrading library and drive firmware. Some of the processes used for upgrading library firmware are different from those used to upgrade drive firmware.
2. From the Firmware Revisions menu, use [More] to view the drive firmware revisions. You can also check your current firmware revisions from the remote management card: 1. Enter the designated IP address into the web browser to launch the WebBased Library Administrator pages. (See Using the Remote Management Card on page 96.) 2. Select the [Report] tab. 3. Scroll down to the Firmware Revisions section of the page to view your library and drive firmware revisions.
Note The firmware download may take several minutes to complete. Using the Remote Management Card (library and LTO drive firmware) All library components, except drives, can be easily downloaded from the remote management card. Note The firmware file is available from HP Support at http:// www.hp.com/go/support. These files must be loaded onto the local host computer before downloading firmware. First select your product, and then make a selection from the Downloads & Drivers pull-down menu. 1.
Using a Firmware Upgrade Tape (drive firmware only) 1. Contact your service representative to get the drive upgrade tape. 2. Ensure that the drive is empty. The drive icon(s) on the Home screen indicates the presence of a tape in the drive. If a tape is in the drive, use the front panel to return the tape to a storage slot. See Unloading a Tape from the Drive on page 87. 3. Place the firmware upgrade tape in an available storage slot in the library, and note the slot number. 4.
180 Upgrading Firmware Chapter 5
A Technical Specifications Appendix Overview The appendix provides information on the following: ■ Environmental Specifications on page 182 ■ Library Specifications on page 183 ■ Physical Specifications on page 184 ■ Cable Specifications on page 186 ■ Drive Compatibility Specifications on page 187 ■ HP Ultrium Drive and Media Specifications on page 189 ■ DLT Drive and Media Specifications on page 192 Appendix Overview 181
Environmental Specifications Table 29 Environmental Specifications Characteristic Specification Temperature/Humidity Operating 10º to 35º C Non-operating -35º to 65º C Operating wet-bulb temperature (media) 25º C maximum Non-operating wet-bulb temperature (drive) 46º C maximum Gradient 10º C per hour Transportation -30 to 60º C (<14 consecutive days) Humidity Operating 20% to 80% RH non-condensing Non-operating 10% to 90% RH non-condensing Shock Operating 4.
Library Specifications Table 30 Library Specifications Description All models General 15 seconds Average tape exchange time (mean time to eject tape from drive, robotically exchange tape from magazine and reload drive) 46 seconds Storage capacity Dependent upon the model and configuration MTBF 100,000 Hours (robotics only) 50,000 Hours (including drives) 45,000 (library only) Appendix MSBF (robotics) 1,000,000 swaps (robotics) Line voltage 100-127/200-240 VAC Auto-selecting Line frequency 5
Physical Specifications Table 31 Physical Specifications Description Specification Height 2/20 Series 216 mm (9 in) 4/40 Series 489 mm (19 in) 6/60 Series 711 mm (28 in) 8/80 & 10/100 Series 1,969 mm(78 in) 2/20, 4/40 & 6/60 Series 442 mm (17 in) 8/80 & 10/100 Series 597 mm (24 in) 2/20, 4/40 & 6/60 Series 696 mm (27 in) 8/80 & 10/100 Series 940 mm (37 in) Width Depth Weight (net) 2/20 Series 40 kg (87 lb) 4/40 Series 75 kg (165 lb) 6/60 Series 104 kg (249 lb) 8/80 & 10/100 Serie
Table 31 Physical Specifications Description 8/80 & 10/100 Series SCSI Interface Fibre Channel Interface approximately 318 kg (700 lb) ■ Two ports, Very High Density Cable Interconnect (VHDCI), small form factor ■ Auto-negotiation (fast, narrow, wide, ultra2) ■ Supports SCSI-2 and SCSI-3 protocols ■ Available as HVD or LVD/ SE ■ One 1.
Cable Specifications Table 32 SCSI Cable Specifications Interface Maximum Supported Length Single-Ended Low-Voltage Differential High-Voltage Differential Fast SCSI 10 MB/second Narrow 20 MB/second Wide 3 meters 12 meters 25 meters Normal/Slow SCSI 5MB/second Narrow 10MB/second Wide 6 meters 12 meters 25 meters 12 meters 25 meters Ultra SCSI-3 20 MB/s (single-ended) 40 MB/s (LVD/HVD) ■ 3 meters for 4 devices ■ 1.
Drive Compatibility Specifications Drive Compatibility Table 34 on page 187 shows read and write compatibility between Quantum DLT and LTO, Linear Tape-Open, Ultrium formats. Table 34 Drive Read/Write Compatibility Drive Type DLT 8000 LTO Ultrium Read-compatible Write-compatible DLT 4000 DLT 4000 DLT 7000 DLT 7000 DLT 8000 DLT 8000 LTO Ultrium LTO Ultrium Caution It is critical to ensure that the media you use matches the format of your tape drive.
Table 36 on page 188 shows drive technologies and compatible cleaning cartridges. Table 36 Cleaning Cartridge Compatibility Drive type Cleaning cartridge type Quantum DLT DLTtape cleaning cartridge C5142A HP Ultrium HP Ultrium Universal Cleaning Cartridge C7978A Note 188 Drive Compatibility Specifications HP part number Ensure you use the correct cleaning cartridge for your tape drive.
HP Ultrium Drive and Media Specifications Table 37 Ultrium Drive Specifications Description Read/write transfer rate: (maximum sustained) ■ Non-compressed mode: 15 MB/second ■ Compressed (2:1 typical): 30 MB/second Burst transfer rate 80 MB/second Average access time 90 seconds Loading time 25 seconds (maximum) Unloading time 13 seconds (maximum) MTBF 250,000 hours Interface type ■ Low-Voltage Differential (LVD) Ultra 2 SCSI ■ High-Voltage Differential (HVD) Ultra SCSI HP Ultrium Drive
Table 38 Ultrium Media Specifications Characteristic Formatted capacity 200 GB (2:1 typical compression) Basic description 0.5 inch (metal particle) Tape length 580 meters (1903 feet) Cartridge dimensions 10.2 x 10.5 x 2.2 cm (4.02 x 4.15 x 0.85 in) Shelf life 30 years Cartridge life ■ 1,000,000 passes ■ 20,000 loads/unloads Cleaning cartridge life Note Figure 60 Ultrium Media 15 uses Only use Ultrium cleaning cartridges with HP Ultrium tape drives.
Table 39 Ultrium Cartridge Bar Code Specifications Description Specification Data cartridge message 8-character: 6 alphanumeric (user preference) followed by 2 alphanumeric (media ID) Cleaning cartridge message 8-character: ‘CLN’, ‘H’, 2 numeric, and 2 alphanumeric (media ID) Dimensions 7.8 cm x 1.7 cm (3.07 in x 0.67 in) Symbology code 39 without check digit Start/stop characters */* ■ Short bar ■ 6.0 mm (0.24 in) ■ Long bar ■ 8.5 mm (0.33 in) 2.
DLT Drive and Media Specifications Table 40 DLT Drive Specifications Description Quantum DLT 8000 Read/write transfer rate: maximum sustained (DLT Type IV media) ■ Non-compressed mode: 6.0 MB/second ■ Compressed (2:1 typical): 12.
Table 41 DLT Media Specifications Characteristic DLT 8000 Formatted capacity ■ 40 GB (non-compressed) ■ 80 GB (2:1 typical compression) 0.5 inch (metal particle) Tape length 557 meters (1828 feet) Cartridge dimensions 10.4 x 10.4 x 2.5 cm (4.1 x 4.1 x 1.
Table 42 DLT Bar Code Specifications Description Specification Data cartridge message 6-character: 2 alpha, 4 numeric, (AAnnnn) Cleaning cartridge message 6-character: ‘CLN’, 3 numeric (CLNnnn) Dimensions 5.6 cm x 2.1 cm (2.2 in x .82 in) Symbology code 39 without check digit Start/stop characters */* Narrow bar 0.036 cm (0.014 in) Ratio 2.
Customer Support B Appendix Overview This appendix provides information on the following: ■ Registering Your Product on page 196 ■ Support Services on page 197 ■ Contacting HP Customer Support on page 202 ■ Warranty Information on page 207 Appendix Overview 195
Registering Your Product Registering your product ensures fast and easy access to Hewlett-Packard Customer Support. ■ HP registration web site: http://www.register.hp.
Support Services HP support services upgrade and/or extend the warranty on your tape library. A wide range of service options are available to meet your business uptime needs. SupportPacks SupportPacks are available within180 days of your purchase. If you choose to purchase one, your warranty will be upgraded. Once your warranty has expired, post-warranty SupportPacks are also available. Table 43 on page 198 lists HP SupportPack service options. Note To order HP SupportPacks, visit http://www.hp.
Table 43 SupportPacks SupportPack Number Description 2/20 series H5520A/E 3 year, same day, onsite H4434A/E 3 year, 24x7, onsite U2063PA/PD (post-warranty) 1 year, next day, onsite H2734PA/PE (post-warranty) 1 year, same day, onsite 4/40 series H5533A/E 3 year, same day, onsite H4435A/E 3 year, 24x7, onsite U2064PA/PE (post-warranty) 1 year, next day, onsite H2735PA/PE (post-warranty) 1 year, same day, onsite 6/60 series H5534A/E 3 year, same day, onsite H4436A/E 3 year, 24x7, onsite
Service Contracts Service contracts are available after the first 180 days of your purchase. If you choose to purchase one, your warranty will be upgraded. To purchase a service contract, or for information on additional options, contact your HP sales representative. Table 44 on page 199 and Table 45 on page 200 lists post-warranty service contracts and upgrade options.
Table 45 Warranty Upgrade Service Contracts Option 200 Support Services Description 01B Standalone upgrade to hardware warranty to 6 hour call-to-repair, 24x7 coverage 07A Priority 07G Upgrades hardware warranty response to 24x7 07V Upgrades hardware warranty to 6 hour call-to-repair 07X Upgrades hardware warranty to 4 hour call-torestoration Appendix
Backup Software Support While the library product itself is supported by Hewlett-Packard, all software products are supported by individual software vendors.
Contacting HP Customer Support If your library fails during the warranty period and the suggestions in the documentation do not solve the problem, you can receive support by doing the following: ■ Access HP Support on the World Wide Web at: http://www.hp.com/go/ support ■ Contact your authorized HP dealer or Authorized Service Provider ■ Call the HP Customer Care Center in your region (See Telephone Support on page 203.
Telephone Support To obtain technical assistance, call the support representative nearest you. North and South America Note ■ Argentina (541) 778 8380 ■ Brazil (011) 829 6612 ■ Canada 905-206-4663 ■ Chile 800 360 999 ■ Mexico 800 427 6684 ■ United States (970) 635-1500; Monday - Friday, 7 am - 5pm Mountain Time ■ Venezuela 800 47 888 (Caracas 207 8488) Appendix B Appendix For the latest list of phone numbers for HP Customer Support, see http://www.hp.com/go/support.
European Customer Support Centers Monday - Friday, 8:30 - 18:00 (C.E.T) Note For the latest list of phone numbers for HP Customer Support, see http://www.hp.com/go/support. Phone charges may apply.
■ Spain + 34 902 321 123 ■ Sweden + 46 (0) 8 619 2170 ■ Switzerland + 41 (0) 848 80 11 11 ■ Turkey + 90 212 224 59 25 ■ United Kingdom + 44 (0) 171 512 52 02 Asia Pacific Customer Support Centers Note ■ Australia + 61 3 8877 8000 ■ China + 86 (0) 10 6564 5959 ■ Hong Kong 800 96 7729 ■ India + 91 11 682 6035 ■ Indonesia + 62 21 350 3408 ■ Japan + 81 3 3335 8333 ■ Korea + 82 2 3270 0700 ■ Outside Seoul 080 999 0700 ■ Malaysia + 60 3 295 2566 Appendix B Appendix For the latest li
■ New Zealand + 64 9 356 6640 ■ Penang 1 300 88 00 28 ■ Philippines + 63 2 867 3551 ■ Singapore + 65 272 5300 ■ Taiwan + 886 2 717 0055 ■ Thailand + 66 2 661 4000 ■ Vietnam + 84 (0) 8 823 4530 Elsewhere Contact your authorized HP dealer/distributor or the nearest HP sales and service office.
Warranty Information HP Product: HP Surestore Tape Library 20/20, 40/40, 60/60, 8/80 and 10/100 series Duration of limited warranty: One Year 1. HP warrants HP hardware, accessories, and supplies against defects in materials and workmanship for the period specified above. If HewlettPackard receives notice of such defects during the warranty period, Hewlett-Packard will, at its option, either repair or replace products which prove to be defective. Replacement products may be either new or likenew. 2.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE THE CUSTOMER’S SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
Error Code Reference C Library Error Codes Table 46 on page 210 lists the hard error codes and suggestions for recovery. Use the recovery instructions from the front panel display as the primary approach to troubleshooting. Each hard error is accompanied by a qualifier code and a list of sequence (micro-move) IDs (only used for factory diagnostics). Note If you need to contact a service representative to resolve an issue, be sure to note the error code and qualifier code beforehand.
Table 46 Decimal Error 0 1-8 9 10 Error Codes and Recovery Procedures Hex Error 00H 01H 08H 09H 0AH 210 Library Error Codes Description Error code not set. Failed library controller self test. Failed translate motor test. Failed vertical motor test. Recovery Method ■ Power cycle the library. ■ Observe the LEDs on the back of the library controller card. See Interpreting Library LEDs on page 130 to understand what the LEDs may indicate. 01h through 08h are controller tests.
Table 46 Decimal Error Error Codes and Recovery Procedures Hex Error Description Recovery Method 11 0BH Failed plunge motor test. ■ Note the error code qualifier to help determine appropriate testing. 12 0CH Transport failed to find the translate home position. ■ Make sure that all tape cartridges are fully seated in their slots. 13 0DH Transport failed to find the vertical home position. ■ Check for a possible obstruction in the transport pathway and remove it.
Table 46 Decimal Error Error Codes and Recovery Procedures Hex Error Description Recovery Method 21 15H A chassis fan is disconnected or faulty. Check that the chassis fan cable connection is secure. 22 16H Chassis interconnect cables are disconnected or faulty. Check that the chassis interconnect cables are secure. 23 17H Front panel cable is disconnected or faulty. Check that the front panel cable connections are secure. 24 18H Transport bar code reader failed self test.
Table 46 Decimal Error Error Codes and Recovery Procedures Hex Error Description Recovery Method 51 33H Test not run, tapes not in required locations. The library needs at least one tape and an empty slot to perform this test. 52 34H Test not run, an inventory check is needed. ■ Run the Inventory Check test from the front panel (see Running Library Diagnostic Tests on page 156). ■ Update the backup software to show the correct tape and slot configuration.
Table 46 Decimal Error Error Codes and Recovery Procedures Hex Error Description Recovery Method 62 3EH Failed to load a tape into a drive. Note the error code qualifier to help determine appropriate testing. 63 3FH Failed to unload a tape from a drive. Note the error code qualifier to help determine appropriate testing. 64 40H Transport unable to inventory drive. Note the error code qualifier to help determine appropriate testing.
Table 46 Decimal Error Error Codes and Recovery Procedures Hex Error Description Recovery Method 72 48H Unable to put tape back into slot after power cycle. Note the error code qualifier to help determine appropriate testing. 74 4AH Drive module disconnected or has failed. ■ Ensure that all drive modules are fully inserted into the drive bays at the rear of the library. ■ Note the LEDs on the drive modules. See Interpreting Library LEDs on page 130 to understand what the LEDs may indicate.
Table 46 Decimal Error Error Codes and Recovery Procedures Hex Error Description Recovery Method 82 52H Incorrect external SCSI connection. Library connected to wrong type of SCSI bus. Check the cable configuration (see Connecting and Powering on the Library on page 32). 89 59H Cleaning cartridge has expired. Use a new cleaning cartridge. 90 5AH Not a cleaning cartridge. Insert a cleaning cartridge. 100 64H Library controller unable to communicate with drive module.
Table 46 Decimal Error Error Codes and Recovery Procedures Hex Error Description Recovery Method 6fH Slave controller card missing or faulty. Ensure the slave controller card is installed and fully seated. 112 70H Slave board command timeout. Retry command. 113 71H Slave controller card failed self test. Power cycle the library. 114 72H Slave controller card failed initialization. Power cycle the library. 118 76H Slave controller is on level 1.
Table 46 Decimal Error 131 Error Codes and Recovery Procedures Hex Error 83H Description Recovery Method Remote management card is missing or faulty. ■ Ensure the remote management card is installed. ■ Power cycle the library. 132 84H Remote management card board timeout. Retry command. 133 85H A remote management card has failed. Power cycle the library. 134 86H The remote management card is not on library level 1.
Table 46 Decimal Error Error Codes and Recovery Procedures Hex Error Description Recovery Method 8DH Front panel board missing. Power cycle library. 142 8EH Front panel board timeout. Retry command. 143 8FH Front panel board failed. Power cycle the library. 150-155 96H 9BH Failed transport controller self test. Note the error code qualifier to help determine appropriate testing. 157 9DH Transport plunge motor cable is missing or faulty.
220 Library Error Codes Appendix
glossary A AL_PA Arbitrated loop physical address B backup software board bulk load bus Software that runs on the host computer that is used to track data backups and execute library functions. A printed circuit assembly (PCA). Also called a card or adapter. A way to load magazine slots with tapes. Usually refers to the initial loading of the library. A common data path over which data is transported.
drive cleaning drive module differential SCSI A library feature that uses a cleaning tape to clean a tape drive. The entire assembly that houses the drive, including the metal housing and connectors. A type of SCSI cable that can carry data a maximum of 25 meters. E event A significant function of the library displayed in the event log that reports drive errors, online/offline transitions, drive cleaning, and other information.
home screen The view on the front panel display that provides status information after the library has been powered on. Also, the default view to which the display returns after being left idle after approximately three minutes. host One or more computers that generate and communicate data to the library. hub A device that provides a multiple port loop interconnect system to implement a Fibre Channel arbitrated loop using a physical “star” configuration.
M MAC Address magazine Media access control address - a unique hardware-based address that identifies each node on a network. A slotted container that resides in the tape drawers that provides individual slots for five tape cartridges. magazine access A process of loading or unloading tapes that involves opening a tape drawer and exchanging one or more magazines. mailslot A process of loading or unloading tapes that allows the user to access either 1 slot, 1 magazine, or 2 magazines.
S SCSI SCSI ID SCSI element reservation single-ended SCSI Small Computer Systems Interface - A bus that transfers data between the host system and the library. The electronic identification number for each SCSI device in the library. The library SCSI devices are the drives and the library interface controller card. This allows the host to continue reserving drive or slots after a power cycle. This is typically used to ensure that only one host can access a slot or drive.
UTC Coordinated Universal Time W web-based library administrator Describes the interface that allows you to monitor and manage the library over the network via the remote management card. wide SCSI A 68-pin connector that can be single-ended or differential in implementation.
index A access mailslot 85 tape magazine 81 AL_PA 103, 105, 221 anti-tip foot in moving procedure 57 in rackmounting procedure 19 applications, backup software 31, 66, 221 bringing drives online 166 compatibility 12, 50, 147 configuring 90, 95, 102, 107 errors 128, 129, 142 inventory check 158 mailslot configuration 53 replacing a drive 162 SCSI reserve 177 soft addressing 103 support 201, 202 updating 213 write-protecting taptes 70 Asia-Pacific telephone support 205 B back panel features, 2/20, 4/ 40, 6/
channel 102– 109 connectivity troubleshooting 128 coordinated universal time zones, for setting date and time 109 cosmetic drawer face removing 174 replacing 174 cover, removing from standalone library 172 Customer Care website 202 customer support Asia-Pacific 205 during warranty 202 Europe 204 North and South America 203 D data cartridge bulk erasing Ultrium media 69 degaussing Ultrium media 69 DLT 74 description 193 dimensions 193 length 193 removing a stuck tape 152– 153 rewinding a stuck tape 151– 152
addressing 103 configuration 102 current settings 103, 104 current status 103, 104 future settings 103, 104 installation 41– 47 supported topologies 41 viewing status 112 fibre channel arbitrated loop 222 fibre channel cable 186 2/20 45 4/40 46 6/60 47 fibre channel connections 2/20 45 fibre channel controller, location 4/40 33 format compatibility 187 DLT 4000 187 DLT 7000 187 DLT 8000 187 media and drive 187 Ultrium 187 front panel display conventions 60 LEDs 130 front panel display 222 front panel featu
password protected menus 63 rackmounting 19 registering 196 retrieving information about 110– 158 service contracts 199 support services 197 supportpacks 197 weight 17, 25, 54, 58 Library & Tape Tools 50, 154 library configuration configuring the mailslot 93 enabling and changing the password 92 library configurations, viewing date and time 113 fibre channel status 112 firmware revision, drives 113 firmware revision, library 113 mailslot 112 network access 112 password enabled status 112 save element reser
P packaging materials 58 partial availability conditions, list of 121– 125 partial availability state, clearing 120 password enabled status, viewing 112 password, enabling and changing 92 physical specifications 184– 185 placement of clip nuts 2/20 20 4/40 20 6/60 21 port 224 post-installation tasks configuring the library for web monitoring 53 enabling the password 53 setting mailslot configuration 53 setting the date and time 53 power (standby) switch 224 power supplies 113 power supply removing 167 repla
DLT formatted capacity 193 media cartridge life 193 media shelf life 193 fibre channel cables 186 library 183 physical 184– 185 SCSI cable 186 SCSI cables 186 shock 182 temperature and humidity 182 Ultrium bar code labels 191 formatted capacity 190 media cartridge life 190 media shelf life 190 vibration 182 standby power switch 224 status bar icons 61 stop bracket, installing in 2/20 25 4/40 26 6/60 26 straps, lifting 23 support service contracts 199 supportpacks 197 support packs, availability and orderin
time zones, for setting date and time V verifying host configuration 50 vibration specifications 182 viewing library configurations 112 W warranty 197, 199, 207 warranty, telephone support during 203 web-based library administrator 226 website, Customer Care 202 weight, library 17, 25, 54, 58 weight, reducing for installation 23 wide SCSI 226 world time zones 109 write-protecting DLT media 77 Ultrium media 70 Z zones, time 109 233
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