HP SureStore E Tape Library Model 6/140 User's Guide

Understanding Errors and Troubleshooting
Understanding Error States
Chapter 4 4-11
Errors & Troubleshooting
Incompatible
magazine(s)
The magazine is incompatible
with the drive type.
• Ensure that you use the correct
magazine for your drive type.
(See Appendix D.)
Mailslot open Mailslot door is open. The
library robotics will not move
until the mailslot is closed.
• Ensure that the mailslot door is
closed.
RMC not present Library could not detect the
remote management card.
• Power cycle the library.
• Contact your service
representative.
Front panel not
present
Library could not detect the
front panel display.
• Power cycle the library.
• Contact your service
representative.
Slave card not
present
Library could not detect the
library slave controller cards.
NOTE: Slave controller cards
are required in all but the lowest
level of the library.
• Power cycle the library.
• Contact your service
representative.
Remote
management card
failed
Remote management card failed
power-up test.
• Power cycle the library.
• Contact your service
representative.
Front panel failed Front panel display failed
power-up test.
• Power cycle the library.
• Contact your service
representative.
Slave card failed Library slave controller card
failed power-up test.
NOTE: Slave controller cards
are required in all but the lowest
level of the library.
• Power cycle the library.
• Contact your service
representative.
Table 4-1 Partial Availability Conditions
Library Status Cause Solution