HP SureStore E Tape Library Model 6/140 User's Guide

Customer Support
Service Contracts
Appendix B B-3
Customer Support
Service Contracts
Service contracts are available for your library. If you choose to purchase
one, your warranty will be upgraded. Table B-1 lists available service
contracts for HP SureStore E Tape Library Model 12/140, and Table B-2
lists response level upgrades.
NOTE To purchase a service contract, contact your HP Sales Representative.
Table B-1 Hardware Service Contracts
Option Description
02A On-site 4 hour same day response, Monday - Friday,
business hours (vary by country).
02C On-site next day response, Monday - Friday, business
hours (vary by country).
02G On-site 4 hour same day response, 7 days a week, 24
hours a day.
02L On-site scheduled response, Monday - Friday, business
hours (vary by country). HP will send a CE to a customer
site at the same time every week as agreed with the
customer (when repairs need to be made). All products to
be repaired must be set aside in one location at the
customer site. Can only be charged on products that can
be safely moved.
02V On-site 6 hour call-to-repair, seven days a week, 24 hours
a day. Time begins when the original call to the call
center is made. Available only for customer sites up to 50
miles (80 km) from a primary HP Support Response
Office.
02X On-site 4 hour call-to-restoration, 7 days a week, 24 hours
a day. Time begins when the original call to the call
center is made. Available only for customer sites up to 50
miles (80 km) from a primary HP Support Response
Office.