HP StorageWorks 200 Storage Virtualization System owner's guide (AE071-96004, October 2006)

Service proces
sor (SVP)
The Service Processor inside the controller performs these functions:
• Collects perf
ormance data on the system for diagnostic testing and analysis
• Provides your HP suppor t representative with access to the system
• Hosts system management software
Your HP support representative uses the SVP to configure, maintain, and upgrade the
system software and hardware. The SVP is not a customer-accessible component.
To protect yo
ur security, the SVP does not have access to any user data stored on array
disks.
If you have extreme availability requirements, an optional second S VP is available.
HP StorageWorks Continuous Track XP
HP Continuous Track XP is a program in the system that detects and reports problems
even before they are noticed by op erators and users.
HP Continuous Track XP “phones home” to the HP Storage Technology Center (STC),
providing:
• Periodic “well” checkups
This checkup records the h e a lth of the system on a day-to-day basis. Every 24 hours,
HP Continuous Track XP calls STC (your HP support representative sets the tim e of
the call). When a successful connection is made, status and configuration change
information is transferred from the system to STC.
• Incidental “sick” calls
When an error occurs, a ser vice information m essage (SIM) is generated, stored
in the system for use by your HP support representative, and reported to STC. For
details, see Service information messages.
Notethatthe“phonehome”capabilitycanbeturned off, if desired. HP Continuous Track
XP still monitors the system, but does not automatically notif y HP if a problem occurs.
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Hardware