Managing your infrastructure from chip to the business service

HP OM can also incorporate agent-less monitoring using HP SiteScope software. When used in
conjunction with HP Operations Orchestration, it automates routine tasks reducing the labor required
to manage IT operations.
Your Operations team can use this software to:
• Reduce user-reported incidents (including detected duplicates)
• Decrease time to resolution
• Increase incidents resolved before expert tier support is required
• Provide actionable alerts to tier 2 and 3 when a problem cannot be solved
HP Systems Insight Manager
HP Systems Insight Manager (HP SIM) is the clear choice for managing HP infrastructure by being the
easiest to use, simplest to deploy, and least expensive way to maximize system uptime and health.
HP SIM provides a view of all HP infrastructure resources, delivered through a console for discovery,
monitoring, and control. It provides the common foundation for additional Insight software value
which provides greater visibility into the infrastructure, greater ability to manage that infrastructure,
and the ability to continuously improve over time.
Your Systems Administrator can use this software to get more from every hour, watt, and dollar that
has been invested in infrastructure— both physical and virtual. HP SIM resembles an element
manager to Operations Manager because it can surface information specific to HP infrastructure, in
the proper context.
Achieving end-to-end management with HP OM and
HP SIM
HP OM is the primary interface used to manage the availability and performance of critical business
services. Integration with HP SIM enables your operations team to:
• Correlate HP infrastructure with the availability of business service-levels
• Obtain in-depth data for more accurate root cause analysis and faster problem resolution
The following example demonstrates how integration between HP OM and Insight Management
Agents and HP SIM enable fast root cause analysis and problem resolution to maintain the availability
of a critical business service. In this example, the Exchange service is a critical component for
maintaining email communications for the business, so the IT administrator assigns a high priority for
this event, even though other events for less critical services may have already been received. By
launching the root cause analysis tool from the Exchange symbol on the OM service map, the
administrator ensures that all elements associated with the event appear, indicating that the change in
Exchange status originated from an event generated by an IM Agent.
1. A hard drive, part of a RAID array configuration, on an HP server hosting Microsoft Exchange has
developed a problem.
2. Insight Management Agents (IM Agents) running on the server monitor hardware health and
provide in-depth configuration, status, and fault data. The IM Agents detect the hard drive problem
and generate a hardware event in the Windows Event log.
3. The OM agent, communicating with the IM Agent and monitoring the Windows Event Log, records
the event and generates an update to the OM console application.
4. Based on prior discovery, the OM policies automatically associate the hard drive problem with a
possible degradation of the Exchange service