HP SIM V5.1 User Guide (356920-009, January 2007)

results in periodic failures or missing data entries when populating the HP SIM Property Pages or Inventory
data.
Solution: This issue is fixed in the System Fault Management (SFM) product delivered with 0603OEUR.
Providers no longer time out. Instead, a message is displayed on the managed system, stating Inventory
is being build currently. Please try after some time. After the inventory information is
gathered, providers respond with the requested information to the client as subsequent requests are made.
NOTE: After installation of the SFM product, the first request to any provider for information related to
various systems is slow. Subsequently, requests are quick (event after a reboot).
Protocol
When adding a client to the CMS, the WBEM protocol is not displayed under management protocols, and
none of the WBEM properties are listed on the System Page for the client.
Solution: The password might be incorrect on the System Protocol Settings page (Options→Protocol
Settings→System Protocol Settings).
I receive the error message <<<CANNOT BE BLANK, and the Schedule and Run Now buttons are disabled.
Solution: If a field is left blank on the System Protocol Settings page, this message appears. Fill in the
blank fields, and the buttons will be enabled.
Remote Support Essentials Pack
The following error is reported: HP SIM cannot connect to the Remote Support tool.
Solution 1: Verify that the Remote Support tool is installed and running.
Solution 2: Check your firewall settings to see if the Remote Support tool is being blocked.
When I run a warranty-contract report or collect contract and warranty data, the following error appears
on the Task Results page: Target does not have a serial number and/or product number.
Solution 1: To collect contract and warranty data for a system, the system's serial number, product ID, and
country code must be present in the system properties. In most cases, the serial number and product ID are
obtained during HP SIM's identification process. You can enter a serial number and product ID if needed.
It is important to specify the correct country code to ensure accurate information. If HP SIM cannot obtain a
country code, it defaults to US . If you have a support contract, enter an entitlement or obligation identifier
and entitlement type if you want to view contract data.
Replicate Agent Settings
When running a Replicate Agent Settings task with the Wake target systems from low power mode before
configuring option selected, I receive the following error on the Task Results page in the Task Details section:
Failed to power up system.
Solution:
1. Release and renew the IP address of the system.
a. Select Start→Settings→Network and Dial-up Connections.
b. Double-click Local Area Connection Status. The Local Area Connection Status window
appears.
c. Click Properties. The Local Area Connection Properties window appears.
d. Select Internet Protocol (TCP/IP), and click Properties. The Internet Protocol (TCP/IP)
Properties window appears.
e. Update the IP address accordingly.
2. Delete the system from the database, and rediscover the system. See “Configuring automatic discovery”
for more information on running discovery.
3. Run the Replicate Agents Settings task. See “Creating a Replicate Agent Settings task” for more
information.
When running a Replicate Agent Settings task, I receive the following error on the Task Results page in the
Task Details section: No is not true: Wrong compaq.cimom.supported.
Protocol 559