HP SIM V5.1 User Guide (356920-009, January 2007)

4. On the Insight Management Agent page, under the Restart Agents option, select the Enable or
Disable radio button.
5. Click Apply, and close the SNMP Configuration page.
6. Return to HP SIM, and click Refresh. The updated configuration appears in the Replicate Agent Settings
Task
7. Complete the Replicate Agent Settings Task setup by clicking Next, defining a task name, selecting a
collection, and defining a schedule for the task. Click Save to complete the setup and return to the
Tasks Results page.
NOTE: Restart the agent on the source system after finishing the Replicate Agent Settings Task to cause
the changes to take effect.
Software status
The SW Status column displays Unknown. How do I determine why the status is Unknown?
Solution: There are several reasons why the SW Status displays Unknown. To assist in determining why a
status is unknown, position the cursor over the SW Status column that displays Unknown. A tool tip appears
and displays a hint indicating what is unknown. Any of the following can display:
• HP Version Control Repository Manager not found
Solution: Configure the VCA on the target system to point to VCRM.
• Possible VCA trust issue
Solution: Configure SMH of the target system to trust the CMS
• Software Status Polling task not run on system
Solution: From +Options→Status Polling→Software Status Polling, and run the task on the managed
system.
If the status cannot be determined, then the tool tip displays Click for Details.
Storage system
Sections of a storage system's System tab are missing or say No data available.
Solution: Data has not been collected, or the data collection task was not successful. Try the following
solutions:
NOTE: HP SIM displays data supplied by a storage system's SMI-S provider . If the SMI-S provider does
not supply all of the data that HP SIM can display, the table containing that data will say No data
available, even though data collection was successful.
• Verify that HP SIM is configured to discover and collect data from storage systems. See “Configuring
HP SIM with storage systems” for more information.
• Create and run a new data collection task for the affected systems. See “Creating a data collection
task” for instructions.
• Restart the SMI-S provider. See the SMI-S provider's documentation for instructions.
One or more storage systems is missing from the Storage Systems collections in HP SIM.
Solution: There might be a configuration problem with the SMI CIMOM or the SMI-S provider . Perform the
following:
• Verify that HP SIM is configured to discover storage systems. See “Configuring HP SIM with storage
systems” or for more information.
• Verify that your SMI-S provider is installed and configured with SSL enabled. See the HP SIM Installation
and User Guide for more information about obtaining and installing SMI-S providers.
• Verify that the WBEM SSL port is accessible on the network. On the CMS, open a command window,
and enter telnet providerIPAddress 5989.
570 Troubleshooting