HP Systems Insight Manager 6.3 Installation and Configuration Guide for Microsoft Windows

12 Troubleshooting
Installation
Sign-in
Password
Migration logs
12.1 Installation
12.12.1.1 During the HP Systems Insight Manager installation on Windows Vista using a user
who is member of the administrators group, when I click Next, an error displays
indicating there are insufficient rights to the database.
Disable the User Account Control (UAC) for the user and continue the installation.
12.12.1.2 During the HP Systems Insight Manager installation, the Port values on the Database
configuration page are grayed out for Oracle.
To resolve, select Use SQL/SQL Express and then select Use Oracle. The port values
are enabled.
12.12.1.3 The Virtual Server Environment (Virtual Server Environment) Standalone Servers
collection displays the same result as the All Servers collection after the database
initialization during the HP Systems Insight Manager installation.
The Virtual Server Environment collection is not available by default in HP Systems
Insight Manager 5.3.1. This collection is available only if the Virtual Server
Environment plug-in is installed.
To resolve, restart the HP Systems Insight Manager server if collections return
unexpected results after the HP Systems Insight Manager installation.
12.12.1.4 After installing HP Systems Insight Manager on a Microsoft Windows Server 2008
system, mxstop and mxstart commands do not work.
This issue is caused by a firewall. To resolve, make sure your firewall allows the
HP Systems Insight Manager service to run.
12.12.1.5 When attempting to install HP Systems Insight Manager with a named instance
using SQL Server 2005 Express Edition SP3 in releases prior to 6.3 (since pre 6.3
releases used to bundle SQL2005 SP3), I receive the error "Unable to get information
from the specified database server."
By default, the SQL Browser option is not selected during the installation of SQL
Server 2005 Express Edition SP3 with a named instance. This option is also disabled
by default in the Services Manager.
To resolve, from the SQL Server 2005 Express Edition SP3 installation screen, select
SQL Browser when installing or manually starting the service after the installation.
12.12.1.6 I am unable to install HP Systems Insight Manager on Microsoft Windows Server
2008 with the default security settings.
Procedure 23 Installing HP Systems Insight Manager on Microsoft Windows Server
2008 with default settings
1. Click Start→All Programs→Administrative Tools→Server Manager or go to
Control Panel→Administrator Tools→Server Manager.
2. From the right panel, scroll down to Security Information→Configure IE ESC
and set Internet Explorer Enhanced Security Configuration (IE ESC) to Off for
Administrator and Users.
3. Click OK and restart the HP Systems Insight Manager installation.
12.12.1.7 After installing HP Systems Insight Manager using a domain account on Windows
Vista, the HP Systems Insight Manager icon on the desktop is not executable if
signed in using the domain account.
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