HP Systems Insight Manager 6.3 User Guide

Contract
• CCRN (Customer Contract Reference Number).
The reference used for the contract as renewed over time.
• Active Contract
This value is true if an active contract exists.
• Start Date
The start date of an active contract.
• End Date
The end date of an active contract. If no end date is available, this field is blank.
• Contract Status
The possible values are:
◦ A: Active
◦ F: The start date is in the future
◦ X: Expired
◦ E: There is no end date
◦ I: The agreement is informal. This status might mean that the agreement is not finalized.
◦ B: Delivery blocked
◦ C: Cancelled
• Active Obligation
This value is true if there is an active support contract for a system.
The contract start and end date is listed for each contract item along with the following information:
• Status
The possible values are:
◦ A: Active
◦ F: The start date is in the future
◦ X: Expired
◦ E: There is no end date
◦ I: The agreement is informal. This status might mean that the agreement is not finalized.
◦ B: Delivery blocked
◦ C: Cancelled
• Service Level
The level of service specified in the offer. This includes the amount of time HP has to react to
an issue, the time to resolution for a set of issues, and the type of response HP will use to react
to an issue.
• Deliverables
A description of services offered with this contract, for example, onsite support or parts and
materials.
106 Contract and warranty